Topic: Poloniex stole my bitcoins (Read 606 times)
I think this should serve as a lesson for you and a warning to all people who are using cryptocurrency that they should have a back-up always and don't trust the websites fully in transactions.
Exchanges are having a hard time to deal with all the users they are getting. I'm not saying this justifies what happened, but I think they are a legit exchange, so your problem should be solved, since it doesn't look like a hack. The problem is that it will probably take a lot of time, like you said, because they just can't handle the huge number of users they have, and their support gets compromised. In the post you linked, everything was solved so I guess that everything will be ok in your case as well.
I'm keeping an eye on this thread, to see how things evolve. Please keep as updated, and good luck.
I'm keeping an eye on this thread, to see how things evolve. Please keep as updated, and good luck.
Thanks man!
I'll let you know if I can, but I also think it will take a long time.
This is becoming so common these days moreover no one can help because their is no regulation.
I'm really scared of that. Since I do not live in the US, I can not sue. If I were here in Brazil I would solve the matter with a lawsuit. I'll have to wait for everything to work out.
Yes. Please let us know if your problem resolved because I was considering if I want to use Poloniex or not. I'll decide after your problem.
I think it will take a lot of time to solve my problem, unfortunately, but I recommend that you do not store your btcs in Poloniex.
Day 12/08 I received 0.37116609 on my Poloniex account. I made some trades and I only got 0,35646401
Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.
They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?
There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?
I open a Ticket, #569575, but dont have reply.
Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.
They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?
There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?
I open a Ticket, #569575, but dont have reply.
I think you need to wait for their official reply on this, I think the matter will be solved by them, you just need to be patient. They are a renowned company, with many bugs in their system and shortage of support staff, so something like this happens quite often there, but eventually they do sort it out most of the times. Lets hope its a similar case with you.
PS. Do share once the problem resolves and you get your funds back.
Yes. Please let us know if your problem resolved because I was considering if I want to use Poloniex or not. I'll decide after your problem.
Exchanges are having a hard time to deal with all the users they are getting. I'm not saying this justifies what happened, but I think they are a legit exchange, so your problem should be solved, since it doesn't look like a hack. The problem is that it will probably take a lot of time, like you said, because they just can't handle the huge number of users they have, and their support gets compromised. In the post you linked, everything was solved so I guess that everything will be ok in your case as well.
I'm keeping an eye on this thread, to see how things evolve. Please keep as updated, and good luck.
I'm keeping an eye on this thread, to see how things evolve. Please keep as updated, and good luck.
Can someone help me?
I think you need to wait for their official reply on this, I think the matter will be solved by them, you just need to be patient. They are a renowned company, with many bugs in their system and shortage of support staff, so something like this happens quite often there, but eventually they do sort it out most of the times. Lets hope its a similar case with you.
PS. Do share once the problem resolves and you get your funds back.
I will wait, however, there are reports that support takes about 2 months. I'll be 2 months without my funds and I can lose everything if the BTC decrease the value. If you solve my problem, I inform you, but I believe it will be delayed.
Try to wait a while to see it again. It's really rare.
I would even have to wait
Day 12/08 I received 0.37116609 on my Poloniex account. I made some trades and I only got 0,35646401
Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.
They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?
There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?
I open a Ticket, #569575, but dont have reply.
Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.
They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?
There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?
I open a Ticket, #569575, but dont have reply.
Try to wait a while to see it again. It's really rare.
Day 12/08 I received 0.37116609 on my Poloniex account. I made some trades and I only got 0,35646401
Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.
They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?
There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?
I open a Ticket, #569575, but dont have reply.
Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.
They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?
There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?
I open a Ticket, #569575, but dont have reply.
I think you need to wait for their official reply on this, I think the matter will be solved by them, you just need to be patient. They are a renowned company, with many bugs in their system and shortage of support staff, so something like this happens quite often there, but eventually they do sort it out most of the times. Lets hope its a similar case with you.
PS. Do share once the problem resolves and you get your funds back.
This is a mysterious and rare case, The funds should be there. Maybe there is a problem with Poloniex System. I suggest you ask it on The Poloniex announcement thread. The best way to solve this is to wait their response to your ticket, but you should expect they answer a little bit longer because we know how bad their support center.
Do you have the topic link for I ask?
Try to ask in that thread, maybe some people have the same problem like you and have the solution. But in opinion, reaching the support center is the only solution.
This is weird. Never heard of a thing like this. I should believe your cash is somewhere in your account. It could be a network issue. Re-log in and check. If it doesn't appear, then bombard Poloniex Facebook page with your complaint. I have also seen a thread for Polo here. You search out. As for the support desk, it is wack! Your ticket will be there for months without being attended to. Sorry about your issue.
They do not have facebook. See similar problems.
https://bitcointalksearch.org/topic/discussion-disappearing-coins-on-poloniex-1917354
https://www.reddit.com/r/CryptoCurrency/comments/6azuf6/bitcoins_disappeared_on_poloniex/
Day 12/08 I received 0.37116609 on my Poloniex account. I made some trades and I only got 0,35646401
Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.
They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?
There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?
I open a Ticket, #569575, but dont have reply.
Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.
They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?
There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?
I open a Ticket, #569575, but dont have reply.
Try to write a letter in their support - probably it is system bugs. I don't think that big criptocurrency exchange will steal your account money
Day 12/08 I received 0.37116609 on my Poloniex account. I made some trades and I only got 0,35646401
Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.
They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?
There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?
I open a Ticket, #569575, but dont have reply.
This is weird. Never heard of a thing like this. I should believe your cash is somewhere in your account. It could be a network issue. Re-log in and check. If it doesn't appear, then bombard Poloniex Facebook page with your complaint. I have also seen a thread for Polo here. You search out. As for the support desk, it is wack! Your ticket will be there for months without being attended to. Sorry about your issue. Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.
They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?
There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?
I open a Ticket, #569575, but dont have reply.
Try to write a letter in their support - probably it is system bugs. I don't think that big criptocurrency exchange will steal your account money
I already sent a support ticket, but they did not respond. It has been reported that it took months to reply.
I thought Blockchain transactions are transparent and secure. Can't you just gather up some supporting evidence and then make a case out of it before contacting their support staff?
Thanks.
Thanks.
They do not respond to my support ticket
I thought Blockchain transactions are transparent and secure. Can't you just gather up some supporting evidence and then make a case out of it before contacting their support staff?
Thanks.
Thanks.
Day 12/08 I received 0.37116609 on my Poloniex account. I made some trades and I only got 0,35646401
Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.
They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?
There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?
I open a Ticket, #569575, but dont have reply.
Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.
They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?
There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?
I open a Ticket, #569575, but dont have reply.
Try to write a letter in their support - probably it is system bugs. I don't think that big criptocurrency exchange will steal your account money
Your funds is still there. there might be some errors in their platform. you better need to record all of the evidence and submit a ticket. If there is any update or resolution inform us on this thread.
I already sent some prints screens. If they solve my problem, I report it here, but I think it will take about two months.
Your funds is still there. there might be some errors in their platform. you better need to record all of the evidence and submit a ticket. If there is any update or resolution inform us on this thread.
even i too faced same kind of problem in steem dollars i opened a order my orders got disappear surely poloneix is doing some mischief in back side
This is a mysterious and rare case, The funds should be there. Maybe there is a problem with Poloniex System. I suggest you ask it on The Poloniex announcement thread. The best way to solve this is to wait their response to your ticket, but you should expect they answer a little bit longer because we know how bad their support center.
Do you have the topic link for I ask?
Day 12/08 I received 0.37116609 on my Poloniex account. I made some trades and I only got 0,35646401
Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.
They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?
There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?
I open a Ticket, #569575, but dont have reply.
This is a mysterious and rare case, The funds should be there. Maybe there is a problem with Poloniex System. I suggest you ask it on The Poloniex announcement thread. The best way to solve this is to wait their response to your ticket, but you should expect they answer a little bit longer because we know how bad their support center. Today, I tried to create an order of 0.35646401 for U$ 50,000, but the order and the bitcoins are gone.
They are not in the OPEN ORDER, they are not in MY TRADE history, they were not WITHDRAW from my account, they are not in USDT. Where are they?
There are no different acess in my account. Poloniex system disappeared with my bitcoins. What to do?
I open a Ticket, #569575, but dont have reply.
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