Poloniex: the whorst support service! - page 2.

chiggz

sr. member

Activity: 434

Merit: 252

You need to calm down OP. The influx of high amount of users has caused a lot of issues among exchanges. Hence they have suspended registrations until notice. I have been in a similar situation like you with Bitfinex where I lost 0.02 BTC due to a bug in their system. My support ticket was answered 25 days later. I know its a lot of frustration but patience is the key here. And please don't open more than one ticket as it will really clogs up the system and causes more delays.

Quote from: jwpoke on January 21, 2018, 02:35:35 AM

I submitted KYC to poloniex to increase withdraw limit. After 2 months and opened 2 support tickets, I am still waiting for them to reply and verify my info. This is a joke. I started to think they deliberately slow down their KYC process to keep people from withdrawing!! Still waiting!

2 months is a lot of time. There could be a reason that more support is shifted towards fixing bugs or any other issues which need priority. Though I am not a Poloneix, it is regarded as a trustworthy exchange.

jwpoke

member

Activity: 91

Merit: 10

I submitted KYC to poloniex to increase withdraw limit. After 2 months and opened 2 support tickets, I am still waiting for them to reply and verify my info. This is a joke. I started to think they deliberately slow down their KYC process to keep people from withdrawing!! Still waiting!

khiholangkang

hero member

Activity: 2184

Merit: 599

Quote from: ItalianBitcoin3r on January 20, 2018, 09:04:09 AM

Hi!
all of us known who poloniex is one of the more performings exchange.
But what about their support services?
maybe the worst...
i have a withdraw in error since days..
but since now, no answer received from support centre.
take a look here.
~Snip~

everyone already knows poloniex support is very slow in handling customer problems, so my advice leave poloniex from now on your support problem will get reply after few months, so do not worry your money is safe there, you should be much more patient because your message was just created a few days ago, I also sent support to poloniex and problem solved after 4 months.

hostrm

member

Activity: 224

Merit: 12

Quote from: luongdk on January 20, 2018, 01:05:48 PM

Are you expecting live customer support from bittrex now after moving from poloniex? I sadly say Bittrex is much worst in support than poloniex!

I do not agree. I heard a lot more bad reviews about poloniex. so do not say that.

luongdk

full member

Activity: 686

Merit: 102

Are you expecting live customer support from bittrex now after moving from poloniex? I sadly say Bittrex is much worst in support than poloniex!

BTCforJoe

hero member

Activity: 882

Merit: 976

wrong section bud. This belongs in the Exchanges board, not Currency exchange.

But don’t sweat it. All of the major exchanges are being inundated with millions of new user signups from newbies just like yourself asking questions or encountering some sort of issues. While Poloniex has a pretty large support team, it takes time for them to get to your support ticket. Be patient, and they will eventually answer you. I’ve had to deal with their support on several occasions, and the latest took around 5 days.

Just be glad that you’re not having issues on sites with even worse customer support such as YoBit or C-cex. Now THEY have the “whorst support service”!

ItalianBitcoin3r

full member

Activity: 219

Merit: 100

ENG > ITA PDF, PSD, TXT, DOCX TRNSLATION

Quote from: ItalianBitcoin3r on January 20, 2018, 09:04:09 AM

Hi!
all of us known who poloniex is one of the more performings exchange.
But what about their support services?
maybe the worst...
i have a withdraw in error since days..
but since now, no answer received from support centre.
take a look here.

i hope who if this thread will be more and more followed, will push bittrex to improve his support office...
right now, he have a support really ridiculous!!!

ItalianBitcoin3r

full member

Activity: 219

Merit: 100

ENG > ITA PDF, PSD, TXT, DOCX TRNSLATION

Hi!
all of us known who poloniex is one of the more performings exchange.
But what about their support services?
maybe the worst...
i have a withdraw in error since days..
but since now, no answer received from support centre.
take a look here.

Topic: Poloniex: the whorst support service! - page 2. (Read 264 times)