Post you BFL refund queue position here!

rovchris

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Activity: 238

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Just to add - I contacted paypal

And they do not want to know here is the relevant information from the email

Quote

We won't investigate disputes filed after 45 days, but we will take note of your problem.
To learn more about your rights through PayPal Purchase Protection, click Legal Agreements on any PayPal page, then click PayPal User Agreement.

The only reason I did not cancel in the 45 days is because BFL sent this email dated the 1st of May 2013

Quote

Dear Chris,

Shipping of our BitForce SC ASIC miners has begun!

You may have seen news reports of our ASIC miners in the wild and some of you may have already taken delivery. It's all true. We're finally shipping. You will receive your order as we work through the shipping queue .

If you didn't know, you can check your order status on our website. Log in by clicking here. Use the same email and password you set up your account with.

Now onto my credit card company HSBC - it will be interesting to see what they say. Reading on line if HSBC enforce a charge back on paypal - paypal will then come after me and try to recoup the money. Then close my payapl account.

Oh the joys of dealing with payment providers.

Other than that I am not sure what course of action I can take.

Either way I have been royally "raped" and then left in a ditch.

Just to add it was a total order value of $2586 including shipping to the UK for one SC Miner

Phinnaeus Gage

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Bitcoin: An Idea Worth Spending

Quote from: Trillium on July 05, 2013, 11:27:17 PM

How long would it take them to get the appropriate certification(s) I wonder? If I had to guess I'd say about 14 days at least.

14 days = ______________

Trillium

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How long would it take them to get the appropriate certification(s) I wonder? If I had to guess I'd say about 14 days at least.

polrpaul

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Love the Bitcoin.

I'm watching the queue get smaller, and I'm liking it! Kiss

MooC Tals

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Quote from: gmaxwell on July 03, 2013, 06:07:18 PM

This thread doesn't seem to be anything but insults and yelling (and I already deleted some of the nastier comments—).

Oh I love this.

clears throat and puts on a serious face*

Come on ppl lets keep this Civil!!!

Where's my popcorn?

65 dollar bitcoin OMG?

Phinnaeus Gage

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Bitcoin: An Idea Worth Spending

Quote from: rovchris on July 05, 2013, 07:30:25 PM

I asked for a refund and was refused here is a copy of the email for your amusement.

I am going to challenge paypal even though it has passed the 45 days because according to their terms you can not take money for products that they do not have to sell.

So I will see what happens - not holding my breath though

I am in the UK

Quote
From: Butterfly Labs Inc [[email protected]]
Sent: Friday, July 05, 2013 5:49 PM
To: Chris J R******
Subject: Re: Order Number 100034910

Thank you for contacting Butterfly Labs. According to the terms you agreed to on checkout, all sales are final. Now that shipping of orders has begun, refunds will not be processed. Your order will be shipped per your position in the order queue. Thank you for your patience and understanding.

For Jody's Customer Service Blog, and more, please visit our new BFL Forums at

Best regards,
Sabina
BF Labs, Inc. Customer Service

On Thu, Jun 27, 2013 at 11:02 PM, Chris R**** wrote:

Hello,

I placed my order on the 6th Arpil order number 100034910, I was aware it was a pre order item - but you did state that it would be 2 months! I can not wait any longer and I require the money due to a change in circumstances.

Therefore I would kindly request that you cancel my order and refund the money.

Many thanks

Chris R*****

There you have it folks!

Now, put this thread back in the Custom Hardward where it NOW belongs for all to see it.

rovchris

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Activity: 238

Merit: 100

Quote from: Viceroy on July 05, 2013, 07:40:28 PM

I wonder if you can hire an American to act as your agent and have that American file charges with the FTC....

Here you can identify the FTC complaint form, they are the Federal Trade Commission:
https://bitcointalksearch.org/topic/is-butterfly-labs-breaking-the-law-247310

Thanks man, I will file a complaint just for the sake of it. I realise it is unlikely I will get my $2586 back but at least it will create a bit of a headache for BFL.

I have never in my life seen a company like it. Why they feel they should not honour a refund when can not give a delivery date when apparently they are at "full production" I will never understand.

I think with this sudden crash in price of BTC that they are going to be hit with a large number of requests - I would not be surprised if they "vanish into the night".

What can I say - you live and learn.

At least avalon had the decency not to run an open order book and just keep taking peoples money when they had no ability to ship anything.

Viceroy

hero member

Activity: 924

Merit: 501

I wonder if you can hire an American to act as your agent and have that American file charges with the FTC....

Here you can identify the FTC complaint form, they are the Federal Trade Commission:
https://bitcointalksearch.org/topic/is-butterfly-labs-breaking-the-law-247310

rovchris

full member

Activity: 238

Merit: 100

I asked for a refund and was refused here is a copy of the email for your amusement.

I am going to challenge paypal even though it has passed the 45 days because according to their terms you can not take money for products that they do not have to sell.

So I will see what happens - not holding my breath though

I am in the UK

Quote
From: Butterfly Labs Inc [[email protected]]
Sent: Friday, July 05, 2013 5:49 PM
To: Chris J R******
Subject: Re: Order Number 100034910

Thank you for contacting Butterfly Labs. According to the terms you agreed to on checkout, all sales are final. Now that shipping of orders has begun, refunds will not be processed. Your order will be shipped per your position in the order queue. Thank you for your patience and understanding.

For Jody's Customer Service Blog, and more, please visit our new BFL Forums at

Best regards,
Sabina
BF Labs, Inc. Customer Service

On Thu, Jun 27, 2013 at 11:02 PM, Chris R**** wrote:

Hello,

I placed my order on the 6th Arpil order number 100034910, I was aware it was a pre order item - but you did state that it would be 2 months! I can not wait any longer and I require the money due to a change in circumstances.

Therefore I would kindly request that you cancel my order and refund the money.

Many thanks

Chris R*****

Phinnaeus Gage

legendary

Activity: 1918

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Bitcoin: An Idea Worth Spending

Quote from: Viceroy on July 03, 2013, 06:30:50 PM

you can move it to any forum you like on the bottom left of this page. I think this should be in custom hardware right?

I don't believe that's the case once a mod/admin moves it. BTW, this is where it was in the first place.

The move was probably warranted. No harm!

Viceroy

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Activity: 924

Merit: 501

you can move it to any forum you like on the bottom left of this page. I think this should be in custom hardware right?

Phinnaeus Gage

legendary

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Bitcoin: An Idea Worth Spending

Wouldn't it be ironic if in the near future this thread that was moved to off-topic becomes warranted in the section it was moved from?

Nott dissing the move, for it was called for, with apologies for putting it there in the first place, but at the time it probably was warranted till the warrant came. Grin

Viceroy

hero member

Activity: 924

Merit: 501

Please post below if you have an unresolved BFL refund request. Please state your order number and city and country you live in.

gmaxwell

staff

Activity: 4242

Merit: 8672

This thread doesn't seem to be anything but insults and yelling (and I already deleted some of the nastier comments—).

ecliptic

sr. member

Activity: 322

Merit: 250

Sorry, they'll be needing your order money to pay their fines and bail

solitude

hero member

Activity: 674

Merit: 500

Guys...More June 23rd Singles shipped!!!!!!!! No need for concern

" Originally Posted by rchapoteau
Josh is there any idea/prediction on when we the LS will start shipping?

"This coming week we'll be shipping out a bunch of LS."
-Josh , June 22nd

"We have been working our way through the backlog of orders over the past month. Production is slowly ramping up and we are easily able to manufacture 200 units a day currently"
-Josh, June 22nd

At this point it's just damage control , shills, shills, and more shills.

PuertoLibre

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Activity: 1890

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Quote from: madsusies on July 02, 2013, 12:52:31 PM

Quote from: Loredo on July 02, 2013, 12:45:52 PM

Quote from: mtminer on July 02, 2013, 12:37:11 PM

Could mean good news for non EU customers. Lower difficulty!

That's the community spirit that makes bitcoin so wonderful.

Yes a wonderf'l when someone forget the BFL got a hosting for units. But shall I use the term "an imaginary plan"

Josh would host your EU unit in his living room

Shh, don't let the datacenter know that they [possibly/apparently] run uncertified hardware. The charges and fees would be enormous I would bet.

PuertoLibre

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Merit: 1003

?

Does this mean they are shipping at light speed?

ninjarobot

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Mine Silent, Mine Deep

Quote from: Phinnaeus Gage on July 02, 2013, 12:13:14 PM

Why?

Because: BFL ASIC seized by EU , european & german Customs

Rumor (NOT!) has it that the FCC is next to get in on the act.

The writing is on the wall.

What's your queue number?

Come on Phin, BFL is far from perfect but this is just spreading FUD.

Frizz23

hero member

Activity: 1162

Merit: 500

Quote from: Bitcoinorama on July 02, 2013, 01:27:27 PM

I genuinely don't believe this is the case. It has to be a mistake. Someone else wrote it was to do with the handbook and not the device...

It's the handbook and the device (the power plug). Because of the blade plug German customs doubts that the CE marking is genuine - and transferred the device to the regional authority for further investigation.

Bitcoinorama

hero member

Activity: 532

Merit: 500

I genuinely don't believe this is the case. It has to be a mistake. Someone else wrote it was to do with the handbook and not the device...

Phinnaeus Gage

legendary

Activity: 1918

Merit: 1570

Bitcoin: An Idea Worth Spending

Quote from: madsusies on July 02, 2013, 12:52:31 PM

Quote from: Loredo on July 02, 2013, 12:45:52 PM

Quote from: mtminer on July 02, 2013, 12:37:11 PM

Could mean good news for non EU customers. Lower difficulty!

That's the community spirit that makes bitcoin so wonderful.

Yes a wonderf'l when someone forget the BFL got a hosting for units. But shall I use the term "an imaginary plan"

Josh would host your EU unit in his living room

...with his guard poodle acting as security. Nobody in their right mind would near that rainbow-colored bitch.

I wonder if the CE certificate was affixed next to their FCC label.

It should be next to this one:

Underwater Labs^Rescue

madsusies

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Activity: 428

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BitcoinEvo [$XBTE]

Quote from: Loredo on July 02, 2013, 12:45:52 PM

Quote from: mtminer on July 02, 2013, 12:37:11 PM

Could mean good news for non EU customers. Lower difficulty!

That's the community spirit that makes bitcoin so wonderful.

Yes a wonderf'l when someone forget the BFL got a hosting for units. But shall I use the term "an imaginary plan"

Josh would host your EU unit in his living room

Loredo

full member

Activity: 238

Merit: 100

Quote from: mtminer on July 02, 2013, 12:37:11 PM

Could mean good news for non EU customers. Lower difficulty!

That's the community spirit that makes bitcoin so wonderful.

Bitcoinorama

hero member

Activity: 532

Merit: 500

Quote from: Rampion on July 02, 2013, 12:43:20 PM

Quote from: Bitcoinorama on July 02, 2013, 12:36:36 PM

Quote from: Rampion on July 02, 2013, 12:33:30 PM

No queue, refund requests are being rejected because "all sales are final".

What a despicable bunch of amateurs.

Rampion someone on here in another thread said if you paid by Paypal and complain to them about BFL's treatment they will honour the refund outside of 45 days...

I read that this morning.

I paid by BTC.

Ah...

Rampion

legendary

Activity: 1148

Merit: 1018

Quote from: Bitcoinorama on July 02, 2013, 12:36:36 PM

Quote from: Rampion on July 02, 2013, 12:33:30 PM

No queue, refund requests are being rejected because "all sales are final".

What a despicable bunch of amateurs.

Rampion someone on here in another thread said if you paid by Paypal and complain to them about BFL's treatment they will honour the refund outside of 45 days...

I read that this morning.

I paid by BTC.

Bitcoinorama

hero member

Activity: 532

Merit: 500

Quote from: mtminer on July 02, 2013, 12:37:11 PM

Quote from: Phinnaeus Gage on July 02, 2013, 12:13:14 PM

Why?

Because: BFL ASIC seized by EU , european & german Customs

Rumor (NOT!) has it that the FCC is next to get in on the act.

The writing is on the wall.

What's your queue number?

Could mean good news for non EU customers. Lower difficulty!

F**k you, from all their EU customers, and their global ones too, because the company is over if they have really done this. Do you honestly think something as powerful as the European Union will simply dismiss this if 'CE' badges are fraudulently stuck on?! It's a safety requirement taken very seriously. This is more than seizing items as the company can be traced. This means a knock on the door from Interpol. If this is the case try should be shi**ing bricks, especially as one of their board is apparently known to them already...

s40ward

member

Activity: 73

Merit: 10

I requested my refund in March, thank goodness! It took about a week to process. Sorry to all those who stuck it out..

mtminer

member

Activity: 86

Merit: 10

Quote from: Phinnaeus Gage on July 02, 2013, 12:13:14 PM

Why?

Because: BFL ASIC seized by EU , european & german Customs

Rumor (NOT!) has it that the FCC is next to get in on the act.

The writing is on the wall.

What's your queue number?

Could mean good news for non EU customers. Lower difficulty!

Bitcoinorama

hero member

Activity: 532

Merit: 500

Quote from: Rampion on July 02, 2013, 12:33:30 PM

No queue, refund requests are being rejected because "all sales are final".

What a despicable bunch of amateurs.

Rampion someone on here in another thread said if you paid by Paypal and complain to them about BFL's treatment they will honour the refund outside of 45 days...

I read that this morning.

blastbob

hero member

Activity: 602

Merit: 500

They gave me the big NO.

No respond on my second reply.

Rampion

legendary

Activity: 1148

Merit: 1018

No queue, refund requests are being rejected because "all sales are final".

What a despicable bunch of amateurs.

Phinnaeus Gage

legendary

Activity: 1918

Merit: 1570

Bitcoin: An Idea Worth Spending

Why?

Because: BFL ASIC seized by EU , european & german Customs

Rumor (NOT!) has it that the FCC is next to get in on the act.

The writing is on the wall.

What's your queue number?

Topic: Post you BFL refund queue position here! (Read 2515 times)