These are two separate issues you're complaining about which are causing a lot of general confusion.
1. Why you were muted.
The only way support could disable a player's faucet last year was by muting their account. Your account was claiming a tremendous amount from the free faucet and had been doing so for the past year, it was not depositing and playing only claiming the free faucet. Your faucet was significantly boosted because you had an older account. We experienced massive issues with people buying old accounts that had high faucets and farming it for $1000s in free faucet money without ever playing. If you had an account that was claiming the faucet 12+ hours a day and never depositing then that is probably why it was muted. It's important to note that this was a chat mute not a ban, you could still withdraw and do everything but claim faucet and use chat.
We had to aggressively target accounts that were claiming huge amounts because the cost of faucet was becoming staggering due to abuse. And all the claims were coming from accounts that existed for one reason, to claim faucet only which is why support was asking you to deposit and play normally to unlock your faucet again. I'm going to be honest, I don't think a website muting you and not letting you claim free money is a scam and we are well within our rights to mute and even ban players who abuse something we put in place to give players a small amount of money to test the website.
After looking at your faucet claim history I probably would have personally disabled your faucet permanently instead of handling it this way. However, I can see how you'd feel deceived because you made a deposit and still didn't have your faucet unlocked, I take blame for this for rapidly changing our stance on faucet abusers over those days last year and not communicating well with support. I don't think this ended up costing you coins but I can refund the EV we would have made on those bets you made in response to support as a gesture of good will.
This situation should not happen anymore as faucet is now so low it isn't worthwhile to claim all day/automate. Instead of trying to police the faucet we decided to just nerf it to a point where it would not be abused.
2. An auto-bet malfunction which you were not refunded for
I remember looking into this in the past and I believe we concluded it wasn't an issue on our side. However the details are pretty hazy so I'll have to re-explore this again. Your accusation is basically that you weren't able to stop autobet from going and then you lost too many times in a row and busted?
Auto-bet bug
You can see that before that I've lost more than 2 btc on primedice in 2015-2017 so I wouldn't lie about that 0.3 unless it was my fault ( I am sure support Katarina would be very happy to hear this
).
It was after the release of PD4 I don't remember exact date either my auto betting info but I was sure it was not my fault. After my balance went under 0.01 it started giving me a red message for some time then it stopped. I checked my ping which was around (
200ms ) for primedice server. I contacted micro he said I will forward it to dev. Everyone became ignorant of the issue and i never heard of it back from anyone.
Also, There were some other people complaining about the same bug and some other as primedice had so many bugs after that release.
FaucetAnd about the faucet, It had the limit of 50 claims a day so how can someone abuse it when you are giving the number claims.
You promoted a Leveling Staggering faucet, which will grow as long with your wagering amounts, therefore i lost many btc in past which are now much money which you keep in your hands.
Now you changed your mind, and cut faucet from everyone to a specific fixed amount.
