I opened a ticket with primedice support within 48 hours. The ticket number for the 14.2 BTC is 10908. The two deposits went to two different primedice accounts. I wanted to deal with them one at a time.
I also made posts on Bitcointalk, here is one:
https://bitcointalksearch.org/topic/m.16704880
They resolved one of the issues after 2 weeks or so. During that time I experienced extreme stomach pain due to stress. After weeks and months went by, they did not address the second deposit, they just stonewalled me. I had to block it out of my mind as a way to prevent illness.
One 14.2 BTC yes
Another 9.8 BTC
Yes. After about 10 days they credited my account 14.2 BTC plus 0.9 bonus BTC to one account, total of 15.1 BTC. After I got this refund, I withdrew the funds. When I tried to address the other account, then they stonewalled me.
However this tx (e0060d9b03cd7aa6f003741faedaa31934a1c082982f3cc9c82c8100a79caae2) shows the money went out from this (1EyjEXrvUgKDipiDbimqR7zYwa6eenT3Z7) address.
Yes. Primedice controls the private keys to the deposit address. Look at all the deposits to that address, 1EyjEXrvUgKDipiDbimqR7zYwa6eenT3Z7. Each time I deposited they move the funds right away, then they credited my account. Except the last time. The last time they moved the funds and didn't credit my account.
9.8 BTC > d9d788068fe1995562e923fed5645021416adc26308980bfed8dc6b29ba150ea
14.2 BTC > I have to look for more for this, but like I said this one was taken care of.
I am looking back at the support emails from that time and it looks like they credited the first account 15.1. They gave me an extra 0.9 BTC, not 1.0. Support said "We are very sorry this took so long. I will make sure you get a bonus with that deposit for waiting."