Backstory - I started playing at primedice a few months ago, lots of fun and nice people in chat. Got to over 1btc last week, lost it all in single bet. Not primedices problem I said, fair bet fair loss. So I started playing again and was a hair away from 1btc until...
Now onto my opinions on what happened and how it was dealt with. First of all the support wasn't very good. Any replies I got were slow, crude one liners with a no care attitude until I basically begged for a decent response. I feel what happened is very unfair and here's the main reasons summed up
1. I can prove I'd have won the next 80% bet if the error didn't happen. I know what the server seed, client seed, secret were for that bet and it was a win. I was doing nothing except betting <80 waiting for a red streak. After hitting 3 reds in a row, I know I couldn't have helped myself from going all in (as I always do) but the chance to place this bet was stolen from me by an unfortunately timed error.
Server seed - 8e7d4946baa8d8ac94755
Client seed - 7446901-0028
And the server secret - 03985af5a27fa30227205acbd7aaac29ab2180c6e0c24358e96b2e8f006c8c1026656338a9a8b6f 48fcc0452fe868e6afa2bc7e57dbb0c1d1cbfbeadb6627511
Roll = 21.44
2. Wasn't told my client seed had been changed. If I had been, I'd have cashed out. If I didn't cash out, my future bets would have been very different. Why does primedice think the client seed is so important that they allow you to customize it but not important enough to let you know if it was just changed by them? On Just Dice, your server and client seed are never touched unless you do it manually yourself. They told me my bets after the error were fair because 'everything was laid out in front of me' but the fact my seed had been changed was not in front of me so I couldn't have possibly made a fair judgement on what to do after the error.
3. I still don't know why the error happened and despite mentioning it several times, I got no response about it. They didn't show any interest in finding out more about it either, instead just tell me how it had nothing to do with my loss. Because of its timing it's left me wondering why it happened when it did and makes me feel cheated.
I don't understand why they are so reluctant giving a refund in a situation like this (I mentioned the possibility of a 50% refund, still no interest). I was told its not the amount, but they don't like being taken advantage of. It's okay for you to be so cynical about my intentions, but not for me to think the error and resulting seed change was unfair. I thought you'd have been able to see from my amicable nature that I wasn't out to take advantage of you. You should want to keep your customers happy not force them away and make them feel like theres no other option but to make rants like this.
I know a lot of you may disagree with me but its easy to think that from the sideline as it didn't affect you. Ask yourself this. If you were betting, got an error that stopped you placing a bet you know you would've won... continued and lost all your btc a few moments later on the same bet... THEN find out someone had been messing around with important settings behind your back that completely changed all your future rolls, what would you think? Fair loss? Doubt it. It may seem like I'm just trying to make excuses for my loss, but I lost more at primedice a few days before this happened, got over it and continued betting there. Now I feel like throwing up even thinking of depositing. I've no problems accepting a fair loss after the initial disappointment wears off, but this loss was massively influenced by other factors that shouldn't have happened and were completely out of my control.
Not only did I lose all my btc in an unfair manner, I also missed an opportunity to win more because of the error. Why not take responsibility for your sites flaws when they could have had dire consequences for a regular player, fix them, then you won't have to deal with these kind of so called excuses ever again. Otherwise I really don't think its appropriate to be telling someone in my situation that they lost fairly. No matter how much I try to convince myself it was fair, it just ain't happening...there's nothing worse than feeling cheated by a place you like so much
Peace out primedicers.
