Hey,
paizon217 i will address your questions here.
Issue with rolls showing 0.000000 is with how the session gets saved on your browser. We are working on fixing that asap. That is only a cosmetic issue though so you can look the bets up and see amount and all other info for it.
So that issue is not connected to your balance "disappearing" .
As for the unauthorized bet made on your account there are only 3 possible reasons for it:
1. Your account got compromised and the attacker made that bet.
2. You accidentally placed that bet.
3. You are trying to make it look like it.
Now i think its probably first of the three. I cant check login logs for your account so i will forward this to the developer and update you as soon as he checks it.
Thank you for your patience.
Hi, somehow you got it wrong, but thanks for forwarding.
I will re-iterate in chronological order(made up times but the time-length it's correct):
0:45 I send my 0.52 to my adress
1:00 0.52 is on my primedice account available for use.
1:00 I placed the bet. I won.
1:00 In half a second 0.5 gets withdrawn from my balance to some unknown adress.
1:01 I contact support, leaving the other 0.2 untouched to not complicate things more, believing it's a glitch and not someone hacking me.
1:05 I check my primedice account, 0.2 also withdrawn to some (other) unknown adress.
3:00 supports tell me my account may have been compromised. I reply 3 times in 6 days without response. completely ignored.
Even if this way not a glitch, but someone hacking me, that is 99.9% primedice's fault as my device is as clean as it could ever be. I listed what I do, plus I never left my personal adsl connection (no wi-fi) (in a rural area furthermore).
All companies get data leaked, just do a google search. JP morgan, Sony, Samsung, Twitter. Data says 90% of the companies with any worth get hacked.
So my opinion is primedice got somehow a partial leak 1+ year ago. As I never changed my password. Primedice could not admit it, just as many other companies until the data is shared online (aka empiric proof). I don't care, I just want my money back, if not the ones I won.
By the way, the above is more than an opinion, and I'll explain why:
1) If they hacked me (quite impossible) they would hardly log now and then in an account whom did not load anything for months. Which takes us to the second point.
2) It means the potential hacker (still if all this thing is not a glitch!) got a LOT of primedices logs, because he MUST have some automation in place, to withdraw from an account which deposited nothing for the past 6+ months in literally 2minutes ! And nobody will take automation in place to watch (being instantly notified of a deposit) 1-few unactive accounts.
That's quite close to some empiric proof in my opinion.
Plus I spent over 15.000 dollars on primedice,being called out "Trying to make it look like it" just for 350euros, it's not really nice.