and today I see they suspended my account
well, that is really shameful
Topic: Problem with BETLAKE.COM / topic locked, balance held (Read 438 times)
still no answer, nothing...
I managed to make a manual withdrawal but it is pending and pending and pending...
I managed to make a manual withdrawal but it is pending and pending and pending...
on may 21st betlake promised in this thread that things will be settled in 30 days range...
or i misunderstood them...
or i misunderstood them...
official betlake thread locked again
interesting thing is that minimum amount for withdrawal is 2 BTC
interesting thing is that minimum amount for withdrawal is 2 BTC
Hello betlake
glad you respond
1) personally, I got no email from you explaining problems you have
2) my balance seems to be intact, yet there is one unsettled bet (ticked ID 67) from 11.05
3) it is still impossible to make a ticket on your support page
4) how to ask for withdrawal?
hope you will provide answers
glad you respond
1) personally, I got no email from you explaining problems you have
2) my balance seems to be intact, yet there is one unsettled bet (ticked ID 67) from 11.05
3) it is still impossible to make a ticket on your support page
4) how to ask for withdrawal?
hope you will provide answers
We apologize for the delay
Unfortunately, some of the bitcoins were stolen after 7 months of site activity.
Which was notified to users by email.
Due to the commitment of the website for security of users, more than 90% of the inventory has been deposited to users' account and other users will be settled within the next 30 days. (For users who have been past 3 days since settling, 30% increase in inventory is considered.
The website is currently working with special security measures.
Betlake support
https://betlake.com
Unfortunately, some of the bitcoins were stolen after 7 months of site activity.
Which was notified to users by email.
Due to the commitment of the website for security of users, more than 90% of the inventory has been deposited to users' account and other users will be settled within the next 30 days. (For users who have been past 3 days since settling, 30% increase in inventory is considered.
The website is currently working with special security measures.
Betlake support
https://betlake.com
Were coins stolen from the site itself, or directly from user accounts in this case? How much was stolen? Are there any more information that can be provided to prove that this hack actually did take place?
Are you also vowing to return all customer funds despite this hack?
Also, I don't think that merely sending an email is a professional move in this case if your intentions are to actually refund everyone that are affected. You should have at the very least been active on multiple platforms, actively trying to answer questions, instead of answering accusations like this one some two weeks after. After all, the user here is not in any shape or form responsible.
We apologize for the delay
Unfortunately, some of the bitcoins were stolen after 7 months of site activity.
Which was notified to users by email.
Due to the commitment of the website for security of users, more than 90% of the inventory has been deposited to users' account and other users will be settled within the next 30 days. (For users who have been past 3 days since settling, 30% increase in inventory is considered.
The website is currently working with special security measures.
Betlake support
https://betlake.com
Unfortunately, some of the bitcoins were stolen after 7 months of site activity.
Which was notified to users by email.
Due to the commitment of the website for security of users, more than 90% of the inventory has been deposited to users' account and other users will be settled within the next 30 days. (For users who have been past 3 days since settling, 30% increase in inventory is considered.
The website is currently working with special security measures.
Betlake support
https://betlake.com
Who is the operator?
Hi, I have just left a negative trust so maybe other users could avoid to register/deposit money on this site, at least until you get reply/funds back. I hope a moderator/DT1 read this topic and could red tag betlake account.
betlake official representative offline for 9 days already
looks like another short lived scam bookie
There are not good signs, but wait just few days and have patience. looks like another short lived scam bookie
betlake official representative offline for 9 days already
looks like another short lived scam bookie
looks like another short lived scam bookie
They advised me to apply through their relevant department by posting on their official (now locked) thread
by following URL they sent (https://support.betlake.com/register) , you get to make a ticket, but it cant be done because "select item you need help with" is not operational, thus making a ticket is impossible
ofc, i sent additional email, tried Skype again...
actually, I would ask for a favor one of forum members to send PM to "betlake" user and inform him/her about this problem
this thread might as well pass as unnoticed by their side.
thank you
by following URL they sent (https://support.betlake.com/register) , you get to make a ticket, but it cant be done because "select item you need help with" is not operational, thus making a ticket is impossible
ofc, i sent additional email, tried Skype again...
actually, I would ask for a favor one of forum members to send PM to "betlake" user and inform him/her about this problem
this thread might as well pass as unnoticed by their side.
thank you
I don’t know about this betting site but from what you have posted , they said you should you seek for help from the relevant department , and seems like the you have there is the link to contact the right department for the issue you having with the withdrawal. So try to go through the support page again and see if there is a different section for those that are having issues with withdrawal and contact for support directly to the right department. Or maybe you can still reply this mail they sent you and tell them to link you to the right department. If they refuse to do so, then something is wrong.
I will keep trying to contact them, but they were strict that i should apply for support only through "relevant department" and doing so is simple impossible, because ticket can not be made
That is why i always suggest to invest and play in trusted sites only. Do not invest anywhere unless and until you have seen good feedback about it.
If they do not respond you then it would means that you have lost your money. From the current situation i think you will be very lucky if you are able to sort out this issue with them.
But there is always a room for those new ones and this is why you shouldn't invest or gamble what you couldn't afford to lose.
And to put only a small amount on those new sites.
I will keep trying to contact them, but they were strict that i should apply for support only through "relevant department" and doing so is simple impossible, because ticket can not be made
That is why i always suggest to invest and play in trusted sites only. Do not invest anywhere unless and until you have seen good feedback about it.
If they do not respond you then it would means that you have lost your money. From the current situation i think you will be very lucky if you are able to sort out this issue with them.
thanks for answers
1) I would still avoid to open thread in scam accusation part, so I hope this can be settled without any further problems
2) their 24/7 support is not as they tell it is... No one is answering on Skype for days and my emails are all but one unanswered
1) I would still avoid to open thread in scam accusation part, so I hope this can be settled without any further problems
2) their 24/7 support is not as they tell it is... No one is answering on Skype for days and my emails are all but one unanswered
Don't hesitate to post open a thread in a scam accusation because you have done your part already and you have been trying to reach out on them. This will catch their attention for sure and they will do their actions.
You can also do this so that people would be more aware of the hassle the Betlake might cause.
Lets see what happens.
thanks for answers
1) I would still avoid to open thread in scam accusation part, so I hope this can be settled without any further problems
2) their 24/7 support is not as they tell it is... No one is answering on Skype for days and my emails are all but one unanswered
1) I would still avoid to open thread in scam accusation part, so I hope this can be settled without any further problems
2) their 24/7 support is not as they tell it is... No one is answering on Skype for days and my emails are all but one unanswered
Don't hesitate to post open a thread in a scam accusation because you have done your part already and you have been trying to reach out on them. This will catch their attention for sure and they will do their actions.
You can also do this so that people would be more aware of the hassle the Betlake might cause.
I have ongoing problem with Betlake.com
Just as nauane says, Betlake is not associated in any way with Bitcointalk therefore not bound by any rules herein. The only way you can push through that withdrawal is to contact Betlake support and hope to resolve the issue.
I will keep trying to contact them, but they were strict that i should apply for support only through "relevant department" and doing so is simple impossible, because ticket can not be made
I have ongoing problem with Betlake.com
Just as nauane says, Betlake is not associated in any way with Bitcointalk therefore not bound by any rules herein. The only way you can push through that withdrawal is to contact Betlake support and hope to resolve the issue.
Looking at their thread of bitcointalk, it seems like you are not the only one to have faced such issue! I tried to find in gogle about their reputation and found absolutely nothing! They have not been reviewed by the gambling review websites yet and they don't have their thread in majority of the gambling related forums.
Please open a thred in the scam acquisition section. I see the admin was online today and modified the main thread. You may got some help!
Please open a thred in the scam acquisition section. I see the admin was online today and modified the main thread. You may got some help!
Opening in thread in scam accusations may not grantee that your problem will be resolved because BETLAKE.COM are not bound to reply here and resolve your issue. The only think is that you keep on contacting their support with a hope that they will listen. In case, they ignore you, you can do nothing about it.
Jump to: