1) I would still avoid to open thread in scam accusation part, so I hope this can be settled without any further problems
2) their 24/7 support is not as they tell it is... No one is answering on Skype for days and my emails are all but one unanswered
1) This topic should belong to scam accusation board already imho, why do you try to avoid it while it can help you to solve the problem as well as help other members to avoid the site because of their bad service?
2) This is the other proof that their service is shady, so you do not need to wait for something else before creating a scam accusation thread. The representative was online few hours ago, but looking at his last answer on their thread. I do not think that sending him a pm will give any different answer.