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Topic: Problem with Blockchain.com (Read 577 times)

newbie
Activity: 1
Merit: 0
December 25, 2022, 11:19:59 AM
#28
Yeah, last night I stopped receiving the verification email to login. Could not log in. So, I used my recovery phrase to enter. This morning I again am not receiving the email login verification (but the system does say my email is verified). Plus, now my recovery phrase no longer works!

No btc are missing from my addresses.

Anybody else suddenly locked out of Blockchain.com?

legendary
Activity: 2618
Merit: 6452
Self-proclaimed Genius
December 04, 2022, 11:08:50 PM
#27
-snip- and they are asking for authorization so with this I am trying with my few passwords, but these are not working even I never use any other password.
"authorization"? Did you have 2FA enabled?
Blockchain.com will ask for "email authorization" for new devices/IP even if he didn't set-up 2fa.

But that comes after the wallet ID and password; and before the 2fa code (if 2fa is enabled).
Don't know why he's having trouble with the authorization email while not being able to remember his password.
hero member
Activity: 1439
Merit: 513
December 04, 2022, 07:28:23 AM
#26
Lost of father and home with few other troubles having bad impact on me as I have one Gmail account which is nearly 12 years old, and I have few folders which are having personal things from there I have few details and I check them every time I am having email from blockchain, and they are asking for authorization so with this I am trying with my few passwords, but these are not working even I never use any other password.
Now financial trouble is day by day increasing burden, so I was hoping to have anything positive but look like it's not going to help, just waste of time and some heck to myself.
"authorization"? Did you have 2FA enabled?
hero member
Activity: 3080
Merit: 603
November 07, 2022, 04:50:58 PM
#25
Recently I joined a bounty program where they ask for Bep20 address for the money they will pay in exchange for work so I give the Bep20 address of the trust wallet and after the bounty program is over they give it to everyone who deserves the work as they say. But the problem is that the token they gave is included in the Metamask wallet. But my metamask wallet was open long ago so if i want to add this metamask wallet along with that metamask wallet with restore phrase of trust wallet what is the main reason? Seeking advice from all of you.
I don't understand how you've delivered your question and that's why I'm not sure with this. But since you're having hard time to access to your Metamask wallet, it's simple.
If you still have the private keys then input it there if it's asking you but before doing that, is it really the genuine Metamask? Because you may have downloaded a fake copy of it and when you enter the private key there, it will be recorded to the hacker's database and they'll be the one to access your wallet and will steal all of those that are in that wallet. Also, try to look for some ways of importing your trust wallet into Metamask, maybe that's all what you need like this one: https://growfollowing.com/import-trust-wallet-to-metamask/
Anyway, this isn't a problem about blockchain.com and you shouldn't derail others thread for this. It's better be discussed on the Altcoin Discussion or Service Discussion (Altcoins).
jr. member
Activity: 210
Merit: 4
November 07, 2022, 08:42:16 AM
#24
Recently I joined a bounty program where they ask for Bep20 address for the money they will pay in exchange for work so I give the Bep20 address of the trust wallet and after the bounty program is over they give it to everyone who deserves the work as they say. But the problem is that the token they gave is included in the Metamask wallet. But my metamask wallet was open long ago so if i want to add this metamask wallet along with that metamask wallet with restore phrase of trust wallet what is the main reason? Seeking advice from all of you.


legendary
Activity: 2968
Merit: 3406
Crypto Swap Exchange
November 07, 2022, 04:58:58 AM
#23
Lost of father and home with few other troubles having bad impact on me as I have one Gmail account which is nearly 12 years old, and I have few folders which are having personal things from there I have few details and I check them every time I am having email from blockchain, and they are asking for authorization so with this I am trying with my few passwords, but these are not working even I never use any other password.
Now financial trouble is day by day increasing burden, so I was hoping to have anything positive but look like it's not going to help, just waste of time and some heck to myself.
Sorry for your loss and I don't want you to get your hopes up but as a last resort, perhaps Dave [aka "walletrecoveryservices.com" (it's a paid service that charges 20% of anything they recover)] might be able to brute force it for you [e.g. a similar case with just his wallet ID].
Note: Due to its popularity, scammers have created a bunch of phishing websites (always double-check the link)!
newbie
Activity: 12
Merit: 12
November 06, 2022, 03:27:08 PM
#22
every time when I am giving email and password it's stock,
I'm confused! Yesterday you mentioned you no longer have access to "anything other than your email"... If that was an honest mistake and you still have your password, then make sure to also check it with a combination of uppercase letters [passwords are case-sensitive in Blockchain.com wallet]!
Lost of father and home with few other troubles having bad impact on me as I have one Gmail account which is nearly 12 years old, and I have few folders which are having personal things from there I have few details and I check them every time I am having email from blockchain, and they are asking for authorization so with this I am trying with my few passwords, but these are not working even I never use any other password.
Now financial trouble is day by day increasing burden, so I was hoping to have anything positive but look like it's not going to help, just waste of time and some heck to myself.
legendary
Activity: 2968
Merit: 3406
Crypto Swap Exchange
November 06, 2022, 01:03:52 PM
#21
every time when I am giving email and password it's stock,
I'm confused! Yesterday you mentioned you no longer have access to "anything other than your email"... If that was an honest mistake and you still have your password, then make sure to also check it with a combination of uppercase letters [passwords are case-sensitive in Blockchain.com wallet]!
newbie
Activity: 12
Merit: 12
November 06, 2022, 05:00:22 AM
#20
I have only email address, nothing else.

Is this still possible to recover my account on blockchain.com.
Anyone can know an email address, that's not enough to recover a wallet.
If you have access to the email address, that may be enough to restore your blockchain account, but not the wallet.

It's been a year now since you couldn't restore the wallet while you knew the seed words and password. Without those, it may be time to give up hope.
I am trying with DaveF procedure, but it's also not working because every time when I am giving email and password it's stock, so now I already give up because I am feeling hopes ended thanks for all your time and effort for my recovery.
legendary
Activity: 3290
Merit: 16489
Thick-Skinned Gang Leader and Golden Feather 2021
November 06, 2022, 01:49:24 AM
#19
I have only email address, nothing else.

Is this still possible to recover my account on blockchain.com.
Anyone can know an email address, that's not enough to recover a wallet.
If you have access to the email address, that may be enough to restore your blockchain account, but not the wallet.

It's been a year now since you couldn't restore the wallet while you knew the seed words and password. Without those, it may be time to give up hope.
legendary
Activity: 2618
Merit: 6452
Self-proclaimed Genius
November 06, 2022, 12:09:36 AM
#18
I have my password.
-snip-
I have my Email nothing else.
-snip-
@Lord Sir Bitcoin Since this thread is bumped, I'll just mention this: Blockchain.com now accepts the user's email address to login.
You can now go straight to login page without using the backup phrase.
I just read your post here and want to ask how is this possible because now I have only email address, nothing else.

Is this still possible to recover my account on blockchain.com.
In the OP, you said that you're 100% sure you have the correct password.

My reply is about the latest update at that time that in their login page, you can now type your email instead of the walletID.
So since you said that you have both email and password, you can login using those info.

If those info are burnt, I'm afraid that there's no way to recover your wallet aside from what's already suggested by others.
newbie
Activity: 12
Merit: 12
November 05, 2022, 06:25:23 PM
#17
-snip-
I have my password.

I have my 18 word seed.

I have my Email nothing else.
I also want to know that have you used your wallet ID (available in the welcome message or maybe one of the first few messages from blockchain.com) as your username in the login field?
I think the issue is he's missing the 'Wallet ID' because he said "nothing else" after the password and backup phrase.
So he can't try to login even if he wanted to.

@Lord Sir Bitcoin Since this thread is bumped, I'll just mention this: Blockchain.com now accepts the user's email address to login.
You can now go straight to login page without using the backup phrase.
I just read your post here and want to ask how is this possible because now I have only email address, nothing else.

Is this still possible to recover my account on blockchain.com.
newbie
Activity: 12
Merit: 12
November 05, 2022, 06:19:05 PM
#16
I don't know what have happened until now or if you have gotten your Bitcoins,anyway I just want to add just a little bit to the brilliant examples given ahead in the thread.When logging to your Blockchain.com wallet use a Linux live distro,like Linux Mint or Ubuntu in order to minimize attack vectors during this time as this way you can be sure you are 100% virus free,you never know with Windows even after a clean installation I have doubts.
Brothers I really appreciate your these knowledgeable tips and all information's, but sadly I have few serious troubles just because of this unable to recover my these coins, so now I am feeling these are not recoverable, and I have no option as well just want to thank you all here on this forum as it's really helpful and good place for me and thousands others which are looking for bright side of this crypto community.
As I posted I lost my father after this we have another accident and our house burnt badly so lost of my computer and all other stuff bring me down badly so now trying to recover from this all which is never been easy but still fighting hard hopefully sometime in future I will be good in this field as well thanks again.
legendary
Activity: 3318
Merit: 1247
Bitcoin Casino Est. 2013
March 07, 2022, 09:36:32 AM
#15
I don't know what have happened until now or if you have gotten your Bitcoins,anyway I just want to add just a little bit to the brilliant examples given ahead in the thread.When logging to your Blockchain.com wallet use a Linux live distro,like Linux Mint or Ubuntu in order to minimize attack vectors during this time as this way you can be sure you are 100% virus free,you never know with Windows even after a clean installation I have doubts.
member
Activity: 364
Merit: 11
February 16, 2022, 02:36:58 PM
#14
-snip-
I have my password.

I have my 18 word seed.

I have my Email nothing else.
I also want to know that have you used your wallet ID (available in the welcome message or maybe one of the first few messages from blockchain.com) as your username in the login field?
I think the issue is he's missing the 'Wallet ID' because he said "nothing else" after the password and backup phrase.
So he can't try to login even if he wanted to.
Sorry to know that I thought that he is using his wallet ID and not getting to log in.

Then I think he have to go to email and have to get the wallet ID and to check once with wallet ID. As he is the older user of the older version maybe it will solve the issue.
Sometimes with after upgrade some issues and bugs are left in the software of any platform.
legendary
Activity: 2618
Merit: 6452
Self-proclaimed Genius
February 15, 2022, 10:53:23 PM
#13
-snip-
I have my password.

I have my 18 word seed.

I have my Email nothing else.
I also want to know that have you used your wallet ID (available in the welcome message or maybe one of the first few messages from blockchain.com) as your username in the login field?
I think the issue is he's missing the 'Wallet ID' because he said "nothing else" after the password and backup phrase.
So he can't try to login even if he wanted to.

@Lord Sir Bitcoin Since this thread is bumped, I'll just mention this: Blockchain.com now accepts the user's email address to login.
You can now go straight to login page without using the backup phrase.
member
Activity: 364
Merit: 11
February 15, 2022, 03:31:03 PM
#12
Today I joined this forum because I have some trouble with my account as posted in headline. I read few other threads related to this topic but still creating my own because I don't want to hijack some other's thread, or maybe it's against rule.
I bought nearly 10 bitcoins when I was in early days of college, it's all happen because of my teacher who was also involved in this community. It's happen in 2013 price was around $450 to $500 I stored them in this wallet and have back up of 18 word seed and I also have my password both 100% secure and correct but now as I am trying to recover my account it's giving no information about this. I also have my email address from where I register but now nothing happening any suggestion or help could be really appreciated.

For Information posting again.

I have my password.

I have my 18 word seed.

I have my Email nothing else.
If you have your password then I will want to know that what happens to your account and to which page it carry you after your login attempt? They may give you a message to you after your login attempt. Do not share your password or any sensitive information here. I am asking the appearing message because in the past I lost my password and I always got a message of wrong password. Then I did contact with blockchain.com team and they gave me the only solution which is mentioned below by @DaveF because my account was also older than 2016.

I also want to know that have you used your wallet ID (available in the welcome message or maybe one of the first few messages from blockchain.com) as your username in the login field?

1) Make sure your PC is 100% clean and virus free
2) Check it again.
3) https://login.blockchain.com/wallet/forgot-password
That link is for the  legacy wallet recovery mnemonic
4) Move your BTC to something more secure then a web wallet.

Ask around here if you have any issues, We are mostly friendly people.

-Dave

Dear @DaveF that is the perfect method as the team told me that the accounts are encrypted, they cannot access to any account and told me that if you have mnemonic code then it is the only way to get your correct password.
For me it worked as I forgot my password but in case of OP I also want to know that how will it work. Because according to OP he has the password 100% correct and according to my knowledge if we enter that mnemonic code there on the page in the link then it give us the password we used for registration.

newbie
Activity: 12
Merit: 12
January 05, 2022, 02:05:44 PM
#11
Guys I am really sorry due to sudden death of my father I was unable to check these things and my wallet now I am feeling normal and have time for this all so in next few days I will check all things and then post here what happen with this all.
I really appreciate all replies and effort from this community members because it's very important for any community to have enough things for newbies like me, thanks again.
Hopefully in the next few days I will have some good from this all.
HCP
legendary
Activity: 2086
Merit: 4363
November 17, 2021, 09:04:09 PM
#10
As an aside, it's possible your 18 words might be a MultiBit HD wallet (which would be BIP39 compatible)... So, if you don't have any luck attempting to recover with Blockchain.com, you should definitely try recovering your wallet using a BIP39 compatible wallet and try restoring using your 18 words.

One important thing to note is that MultiBit HD didn't use BIP44 standard derivation paths... it used: m/0' so you'll need to use a wallet that allows custom derivation paths (like Electrum).
legendary
Activity: 1148
Merit: 3117
November 16, 2021, 05:33:05 PM
#9
In addition to the excellent DaveF recommendation if you find that you are still unable to have access to your coins you can also try this[1] page. You basically just need to upload the wallet.aes.json file that blockchain.com sent to your e-mail address (they offered this as a backup measure and would send you this file attached to an e-mail).

[1]https://login.blockchain.com/wallet/import-wallet
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