Order executed and issue resolved
OP - can you edit your thread title and stick a [RESOLVED] tag in there?
Topic: Problems with BitInstant [RESOLVED] (Read 3924 times)
Everything is back up and running.
OP- If you have a chance, please edit thread title.
OP- If you have a chance, please edit thread title.
Sure..as soon as I get my funds.
I just PMed you asking for the QuoteID or other details so we can get this fixed for you, please reply and it'll be dealt with.
Everything is back up and running.
OP- If you have a chance, please edit thread title.
OP- If you have a chance, please edit thread title.
Sure..as soon as I get my funds.
Everything is back up and running.
OP- If you have a chance, please edit thread title.
OP- If you have a chance, please edit thread title.
Same problem - AGAIN.
I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.
The thing is, the reason this keeps happening every time you use BitInstant for arbitrage is because the arbitrage opportunities wouldn't have existed if BitInstant were fully operational. Thus, when you see such unlikely opportunities, only send as much as you can go without for a few hours, and never execute a trade on the side that already has funds until the other side has those funds. I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.
+1...I've only been moving sample amounts. I don't throw a whole bunch of money at anything right away, and I advise others to do the same. Bitinstant is still new so I understand they're going to have growing pains.
Same problem - AGAIN.
I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.
The thing is, the reason this keeps happening every time you use BitInstant for arbitrage is because the arbitrage opportunities wouldn't have existed if BitInstant were fully operational. Thus, when you see such unlikely opportunities, only send as much as you can go without for a few hours, and never execute a trade on the side that already has funds until the other side has those funds. I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.
I just wanted to say that, due to the level of support in this thread by the BitInstant crew, I will be making any further purchases of BTC through them. I understand that everyone fucks up sometimes. It's not the fuck up that matters, though. It's how you handle it. And you guys have handled this like Pros.
I agree. There seems to be some kind of bug in their system but they're doing a good job of communicating with me and making things right.
I just wanted to say that, due to the level of support in this thread by the BitInstant crew, I will be making any further purchases of BTC through them. I understand that everyone fucks up sometimes. It's not the fuck up that matters, though. It's how you handle it. And you guys have handled this like Pros.
Same problem - AGAIN.
I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.
I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.
I see the problem with BTC-E and not BitInstant.
Trade on TRUSTED exchanges. I got fucked on BTC-E a number of times!
Crypto, this has nothing to do with BTC-E
Please do not blame them. The fault to our issues are with the legacy banking system and its slowness.
BTC-E should be working by tomorrow morning
Thanks for your understanding
-Charlie
Same problem - AGAIN.
I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.
I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.
I see the problem with BTC-E and not BitInstant.
Trade on TRUSTED exchanges. I got fucked on BTC-E a number of times!
Do not write that you have a problem with our exchange! You have never traded at btc-e!
You know what hurts in the long run? Having your money tied up while the price of BTC is going up.
.
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lost arbitrage profit blah blah
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.
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lost arbitrage profit blah blah
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.
.
Oh come on, man. We are all in the same boat here.
I think it's unreasonable to keep implying that the other party is responsible for the profit you *could* have made with the money that was being transferred. Charlie's amazingly polite but if I was the service and I saw that line of argument, I would just say: "Please feel free to take your business elsewhere if you are not satisfied with the reliability of my service."
On a related note, I want my bitcoinica money back just as bad as anyone else, but I'm sick of gripe threads from people implying that bitcoinica owes them an *additional* $XX,000 because the price has moved.
I just think they should work as advertised. Do what they say they do. If they are supposed to move money and they don't, what's wrong with sharing that experience here?
As it stands, I just tried again and it did the same thing. They apparently have some glitch in their system.
Is this always happening with btc-e in particular or are you having problems with other destinations too?
Do you have skype? If so, PM me your username here, then i'll add you and you can grab me personally on skype if you have future issues.
Same problem - AGAIN.
I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.
I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.
I see the problem with BTC-E and not BitInstant.
Trade on TRUSTED exchanges. I got fucked on BTC-E a number of times!
You know what hurts in the long run? Having your money tied up while the price of BTC is going up.
.
.
lost arbitrage profit blah blah
.
.
.
.
.
lost arbitrage profit blah blah
.
.
.
Oh come on, man. We are all in the same boat here.
I think it's unreasonable to keep implying that the other party is responsible for the profit you *could* have made with the money that was being transferred. Charlie's amazingly polite but if I was the service and I saw that line of argument, I would just say: "Please feel free to take your business elsewhere if you are not satisfied with the reliability of my service."
On a related note, I want my bitcoinica money back just as bad as anyone else, but I'm sick of gripe threads from people implying that bitcoinica owes them an *additional* $XX,000 because the price has moved.
I just think they should work as advertised. Do what they say they do. If they are supposed to move money and they don't, what's wrong with sharing that experience here?
As it stands, I just tried again and it did the same thing. They apparently have some glitch in their system.
It's very difficult to predict upsurges in arbitrage traffic. When we have 50k in an exchange and all of a sudden we get 70k in orders on a Saturday when the owners are in Russia and are sleep while banks are closed, what do you want us to do?
We put the orders in a que, and process them as soon as you can.
Being a customer of ours, I had thought you would wait for our support to respond before making a thread. Threads like this really hurt us in the long run and I am personally insulted you would do this, after I personally met you.
I ask you change the title of the thread to reflect it.
Thanks
Charlie
I don't think I've ever met you. As far as waiting for support - no one is ever on the chat OR phone but you DO seem to respond to posts on here. So if you don't want threads about this - stay as aware of your support chat as you are of this forum.
You know what hurts in the long run? Having your money tied up while the price of BTC is going up.
I don't know how your system works so I can't give you any solid advice, but it would help if there was at least some way of getting an automatic IMMEDIATE refund if the order doesn't go through.
Charlie...am I ever going to get my money?
Are you sending to the right email? All emails are orders have been processed at this point.
Send me a PM with your Order ID or an email to me directly.
There is no need to tripple post btw, I see your messages.
I got a reply of "no problem" from you, but no money was ever sent. You have the order ID, and on the status page it still just says "Order Execution Failed". Nothing seems to have been done.
Is this going to happen when I send large amounts of $$?
If I had $1000 tied up while the price jumped 30 cents on BTCe would you send the extra funds to reimburse my loss?
BTC-E API is down right now, and our reserve is low.
I emailed you a refund: Your order is in the que, however since you wanted a refund I cancelled it.
Thanks
The only email I got from you said "No problem", and nothing else. Am I missing something??
I sent you an email to the @excite.com email address with a MtGox refund about 20 minutes ago.
Please check it, thanks
-Charlie
I finally got it, and the email shows it received at 11:58 EST. I think you guys need other ways to make sure this doesn't happen. This is now the SECOND time I have had an arbitrage opportunity ruined by you guys and this time it has cost me as well.
It's very difficult to predict upsurges in arbitrage traffic. When we have 50k in an exchange and all of a sudden we get 70k in orders on a Saturday when the owners are in Russia and are sleep while banks are closed, what do you want us to do?
We put the orders in a que, and process them as soon as you can.
Being a customer of ours, I had thought you would wait for our support to respond before making a thread. Threads like this really hurt us in the long run and I am personally insulted you would do this, after I personally met you.
I ask you change the title of the thread to reflect it.
Thanks
Charlie
Charlie...am I ever going to get my money?
Are you sending to the right email? All emails are orders have been processed at this point.
Send me a PM with your Order ID or an email to me directly.
There is no need to tripple post btw, I see your messages.
I got a reply of "no problem" from you, but no money was ever sent. You have the order ID, and on the status page it still just says "Order Execution Failed". Nothing seems to have been done.
Is this going to happen when I send large amounts of $$?
If I had $1000 tied up while the price jumped 30 cents on BTCe would you send the extra funds to reimburse my loss?
BTC-E API is down right now, and our reserve is low.
I emailed you a refund: Your order is in the que, however since you wanted a refund I cancelled it.
Thanks
The only email I got from you said "No problem", and nothing else. Am I missing something??
I sent you an email to the @excite.com email address with a MtGox refund about 20 minutes ago.
Please check it, thanks
-Charlie
I finally got it, and the email shows it received at 11:58 EST. I think you guys need other ways to make sure this doesn't happen. This is now the SECOND time I have had an arbitrage opportunity ruined by you guys and this time it has cost me as well.
Charlie...am I ever going to get my money?
Are you sending to the right email? All emails are orders have been processed at this point.
Send me a PM with your Order ID or an email to me directly.
There is no need to tripple post btw, I see your messages.
I got a reply of "no problem" from you, but no money was ever sent. You have the order ID, and on the status page it still just says "Order Execution Failed". Nothing seems to have been done.
Is this going to happen when I send large amounts of $$?
If I had $1000 tied up while the price jumped 30 cents on BTCe would you send the extra funds to reimburse my loss?
BTC-E API is down right now, and our reserve is low.
I emailed you a refund: Your order is in the que, however since you wanted a refund I cancelled it.
Thanks
The only email I got from you said "No problem", and nothing else. Am I missing something??
I sent you an email to the @excite.com email address with a MtGox refund about 20 minutes ago.
Please check it, thanks
-Charlie
Charlie...am I ever going to get my money?
Are you sending to the right email? All emails are orders have been processed at this point.
Send me a PM with your Order ID or an email to me directly.
There is no need to tripple post btw, I see your messages.
I got a reply of "no problem" from you, but no money was ever sent. You have the order ID, and on the status page it still just says "Order Execution Failed". Nothing seems to have been done.
Is this going to happen when I send large amounts of $$?
If I had $1000 tied up while the price jumped 30 cents on BTCe would you send the extra funds to reimburse my loss?
BTC-E API is down right now, and our reserve is low.
I emailed you a refund: Your order is in the que, however since you wanted a refund I cancelled it.
Thanks
The only email I got from you said "No problem", and nothing else. Am I missing something??
Charlie...am I ever going to get my money?
Are you sending to the right email? All emails are orders have been processed at this point.
Send me a PM with your Order ID or an email to me directly.
There is no need to tripple post btw, I see your messages.
I got a reply of "no problem" from you, but no money was ever sent. You have the order ID, and on the status page it still just says "Order Execution Failed". Nothing seems to have been done.
Is this going to happen when I send large amounts of $$?
If I had $1000 tied up while the price jumped 30 cents on BTCe would you send the extra funds to reimburse my loss?
BTC-E API is down right now, and our reserve is low.
I emailed you a refund: Your order is in the que, however since you wanted a refund I cancelled it.
Thanks
Charlie...am I ever going to get my money?
Are you sending to the right email? All emails are orders have been processed at this point.
Send me a PM with your Order ID or an email to me directly.
There is no need to tripple post btw, I see your messages.
I got a reply of "no problem" from you, but no money was ever sent. You have the order ID, and on the status page it still just says "Order Execution Failed". Nothing seems to have been done.
Is this going to happen when I send large amounts of $$?
If I had $1000 tied up while the price jumped 30 cents on BTCe would you send the extra funds to reimburse my loss?
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