Problems with BitInstant [RESOLVED] - page 2.

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Quote from: cryptoanarchist on July 21, 2012, 10:35:02 AM

Charlie...am I ever going to get my money?

Are you sending to the right email? All emails are orders have been processed at this point.

Send me a PM with your Order ID or an email to me directly.

There is no need to tripple post btw, I see your messages.

cryptoanarchist

legendary

Activity: 1120

Merit: 1003

Charlie...am I ever going to get my money?

cryptoanarchist

legendary

Activity: 1120

Merit: 1003

still waiting as the price goes up.

cryptoanarchist

legendary

Activity: 1120

Merit: 1003

sent...

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Quote from: cryptoanarchist on July 21, 2012, 08:44:23 AM

Quote from: Yankee (BitInstant) on July 21, 2012, 08:39:26 AM

Quote from: cryptoanarchist on July 21, 2012, 08:35:48 AM

Quote from: Yankee (BitInstant) on July 21, 2012, 08:30:59 AM

Quote from: cryptoanarchist on July 21, 2012, 08:15:03 AM

Same problem - AGAIN.

I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.

Thats not fair, our system works 99.9% of the time and we use 7 different API's of all the exchanges. When one fails, we have to fix it for the exchange and of course, you blame us.

Sorry. I have no idea how it works on your end. I just see that my money is stuck with you guys, and no one is on chat or on the phone. I don't even want to move the funds now, since the opportunity is gone.

No one is on chat or phone because it's 6am. Did you send us an email? Our support staff responds within 60 minutes always.

Ah..I thought you guys were EST, not PST.

We are, I'm in California right now and our office is closed on weekend so I'm manning support until Sunday.

Send us an email with your Order ID, will resolve it.

cryptoanarchist

legendary

Activity: 1120

Merit: 1003

Quote from: Yankee (BitInstant) on July 21, 2012, 08:39:26 AM

Quote from: cryptoanarchist on July 21, 2012, 08:35:48 AM

Quote from: Yankee (BitInstant) on July 21, 2012, 08:30:59 AM

Quote from: cryptoanarchist on July 21, 2012, 08:15:03 AM

Same problem - AGAIN.

I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.

Thats not fair, our system works 99.9% of the time and we use 7 different API's of all the exchanges. When one fails, we have to fix it for the exchange and of course, you blame us.

Sorry. I have no idea how it works on your end. I just see that my money is stuck with you guys, and no one is on chat or on the phone. I don't even want to move the funds now, since the opportunity is gone.

No one is on chat or phone because it's 6am. Did you send us an email? Our support staff responds within 60 minutes always.

Ah..I thought you guys were EST, not PST.

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Quote from: cryptoanarchist on July 21, 2012, 08:35:48 AM

Quote from: Yankee (BitInstant) on July 21, 2012, 08:30:59 AM

Quote from: cryptoanarchist on July 21, 2012, 08:15:03 AM

Same problem - AGAIN.

I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.

Thats not fair, our system works 99.9% of the time and we use 7 different API's of all the exchanges. When one fails, we have to fix it for the exchange and of course, you blame us.

Sorry. I have no idea how it works on your end. I just see that my money is stuck with you guys, and no one is on chat or on the phone. I don't even want to move the funds now, since the opportunity is gone.

No one is on chat or phone because it's 6am. Did you send us an email? Our support staff responds within 60 minutes always.

cryptoanarchist

legendary

Activity: 1120

Merit: 1003

Quote from: Yankee (BitInstant) on July 21, 2012, 08:30:59 AM

Quote from: cryptoanarchist on July 21, 2012, 08:15:03 AM

Same problem - AGAIN.

I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.

Thats not fair, our system works 99.9% of the time and we use 7 different API's of all the exchanges. When one fails, we have to fix it for the exchange and of course, you blame us.

Sorry. I have no idea how it works on your end. I just see that my money is stuck with you guys, and no one is on chat or on the phone. I don't even want to move the funds now, since the opportunity is gone.

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Quote from: cryptoanarchist on July 21, 2012, 08:15:03 AM

Same problem - AGAIN.

I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.

Thats not fair, our system works 99.9% of the time and we use 7 different API's of all the exchanges. When one fails, we have to fix it for the exchange and of course, you blame us.

cryptoanarchist

legendary

Activity: 1120

Merit: 1003

Same problem - AGAIN.

I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.

rjk

sr. member

Activity: 448

Merit: 250

1ngldh

Quote from: Yankee (BitInstant) on July 10, 2012, 01:41:17 PM

Quote from: cypherdoc on July 10, 2012, 12:58:11 PM

Quote

author=Yankee (BitInstant) link=topic=92455.msg1020218#msg1020218
The banks charge us an arm and a leg!

how ironic. you need to shed those guys quick.

That's the name of the game Wink

lol, and start carrying around suitcase loads of gold and dollar bills between arbitrage opportunities? Grin

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Quote from: cypherdoc on July 10, 2012, 12:58:11 PM

Quote

author=Yankee (BitInstant) link=topic=92455.msg1020218#msg1020218
The banks charge us an arm and a leg!

how ironic. you need to shed those guys quick.

That's the name of the game Wink

cypherdoc

legendary

Activity: 1764

Merit: 1002

Quote

author=Yankee (BitInstant) link=topic=92455.msg1020218#msg1020218
The banks charge us an arm and a leg!

how ironic. you need to shed those guys quick.

zhalox

full member

Activity: 176

Merit: 106

XMR = BTC in 2010. Rise chikun.

Awesome! My funds were deposited, and Charlie even sent me a $22 Mt. Gox redeemable code as a fee refund from BitInstant and an apology for the delay! I am now a happy BitInstant customer again! Grin

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Update:

ALL BTC-E Orders have been processed

Everything is back to normal, all orders completed within seconds.

Thanks

-Charlie

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Quote from: zhalox on July 09, 2012, 10:20:15 PM

Thanks Charlie, glad to see the funds are in my account now! Sorry for the rant, please forgive my selfishness - you guys must be busy, lots of people buying the bitcoin breakout to new highs Grin

However, I must say that the 3.99% fee is annoying though, I thought that fees were supposed to be between 1% and 3% Undecided

The fee's suck!

Just so you know, on a 3.99% transaction, our profit (before rent, salaries, ect..) is about 1%

The banks charge us an arm and a leg!

zhalox

full member

Activity: 176

Merit: 106

XMR = BTC in 2010. Rise chikun.

Thanks Charlie, glad to see the funds are in my account now! Sorry for the rant, please forgive my selfishness - you guys must be busy, lots of people buying the bitcoin breakout to new highs Grin

However, I must say that the 3.99% fee is annoying though, I thought that fees were supposed to be between 1% and 3% Undecided

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

All Orders have been completed (Except for some BTC-E)

If you have an order that was delayed, please email [email protected] and we will refund the fees for it.

We apologize for the delay, as you can imagine when our system went down many customers were calling for their funds.

Now, we are all in the office late responding to all emails and calls.

Thanks for your patience and understanding

-Charlie

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

All orders will be completed within 10 minutes except for BTC-E orders which will complete when BTC-E support wakes up (About 8am Russian time)

Will update this thread in a few minutes

Quote from: zhalox on July 09, 2012, 08:20:15 PM

Also, BitInstant's phone number goes to a Google Voice account with no humans to be found.

Yes, because as you can tell, many people are trying to call us

Charlie

zhalox

full member

Activity: 176

Merit: 106

XMR = BTC in 2010. Rise chikun.

This happened to me too, I went to my CVS to deposit about $500 into Mt. Gox, but the funds never showed up. I've deposited at the same CVS location via MoneyGram several times before, and in the past the funds would always show up in my Mt. Gox account before I left the building (under a minute after paying the cashier), but it's been an hour and funds are still missing from my Mt. Gox account. Also, BitInstant's phone number goes to a Google Voice account with no humans to be found. This is not good - hopefully they refund me the absurd 3.99% fee of ~$22 after they deposit my funds ASAP...

Topic: Problems with BitInstant [RESOLVED] - page 2. (Read 3924 times)