Problems with cex.io smart contracts - page 2.

Benchman

full member

Activity: 220

Merit: 100

Hello CEX.IO Team,

I sent 1.4 ETH from Bitstamp to CEX 12 days ago, and they never came to my account. I see now that the problem is in this stupid smart contract.

Anyway, please, can you resolve this?

Username: Benchman

Ticket ID: #592664

TX ID: https://etherscan.io/tx/0x38f09fc113741632108c940eaaf49606b2718feb7d6278952ce80bac13ea8213#internal

Thank you!

Regards,
Benchman.

Kriirk

newbie

Activity: 3

Merit: 0

Dear Madam, Sir,

I actually get the some problem, send money from bitstamp to Cex.io .. and nothing receive in my address ETH. They have to be added manually.

Can you solve this problem or send it to the right departement?!

My username : up111289555

Address : 0xf0d10899edfcbE676bDaF387c3Fd1F5b34FcfF79

Thanks in advance

Best regards

D0nMark

newbie

Activity: 9

Merit: 0

Quote from: FELIPEBUSTOSV on December 12, 2017, 08:58:11 AM

hi, send from surbtc to CEX.IO 10 ethe, the operation is not reflected in my finances. In etherscan.io it appears as internal transaction, what happens? I need an answer.
to:
https://etherscan.io/address/0x5f1d04dbb202611793599924b359ea6d644a3973

tx: https://etherscan.io/tx/0x5468f1ef51f05f4d5bcf8c21964781a1045fd5a2f8ded969b93286c18a5a7f79

The problem arose because the transaction was carried out by smart contracts

I am very worried about what all my savings are.

Send a ticket to support CEX (440011) but I have not had any solution.

What I can do? I lost my savings?

user CEX ID: up105894009

Did you received your ETH eventualy?
If yes, how long have you been waiting?

D0nMark

newbie

Activity: 9

Merit: 0

Quote from: CEX on January 12, 2018, 09:15:08 AM

Quote from: D0nMark on January 11, 2018, 05:34:40 AM

Same problem. 3 days ago I withdrawal ETH from my Bitstamp account to my CEX account, but still no ETH in my CEX account. Already opened a ticket, but no reply from the support of CEX. Only automated messages.

txid:
0xc9a2f70ac45b2ea8bf2b9942a53fda01ce1a79a7c2a86f1dc4a094ce4655f63d

userid: up112659693

@CEX: Please can you manually deposit my ETH?

Your case was escalated to the responsible department.

@CEX, First of all thank you to ecscalated to the responsible department. When can i expect the ETH in my wallet?

alterminder

newbie

Activity: 2

Merit: 0

Hey, I've got the same problem. It's been over a month.

Ticket: #473988
UserID: up101404978
Transaction: 0x8dca3098267a45caaf75634c070fd41219ae14a059aca7d09d20a466b1dc113f

Thank you!

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: D0nMark on January 11, 2018, 05:34:40 AM

Same problem. 3 days ago I withdrawal ETH from my Bitstamp account to my CEX account, but still no ETH in my CEX account. Already opened a ticket, but no reply from the support of CEX. Only automated messages.

txid:
0xc9a2f70ac45b2ea8bf2b9942a53fda01ce1a79a7c2a86f1dc4a094ce4655f63d

userid: up112659693

@CEX: Please can you manually deposit my ETH?

Your case was escalated to the responsible department.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: ibox on January 10, 2018, 08:03:38 AM

Hi,

I have the same problem, really weird CEX.io has to process ETH internal transactions manually...
Could you please take a look into it?

ticket #615019

PS: I also have ticket #531597 pending since 6 months if you can take a look?

Kind regards

Your case was escalated to the responsible department.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: pietertje on January 10, 2018, 04:31:57 AM

Hi All,

has your problem already been solved?
I've exactly the same problem. Hope they will solve it ASAP.

Transaction ID: 0x56b7ce001a4315ba116441641dd1b0295d038868a1d87b70131854f3e1e8f687
Cex.io ETH adress: 0xf53633760033bf806da5700f62b70e651532ceb7

Thanks for your response!

Kindly tell us your user ID or support ticket number.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: ercanu on January 08, 2018, 05:09:23 PM

Quote from: CEX on December 15, 2017, 07:39:48 AM

Thank you for coming to us raising the issue. While we are trying to provide the service of the highest quality, the current inflow of users is overloading our system. Therefore, processing the tickets may take more time. Anyway, as far as I can see, you issue was resolved. Nevertheless, we are grateful for your understanding and patience.

I think, I also have the same smart contract problem. Could you please look into the issue as soon as possible.

cex.io id: up115004024

transaction id: 0x90bf8dbe8a6751eccaaed885ac351ea9999d7cca05273257a9843503f35238f3

Thanks!

Your issue was escalated.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: clystian on January 07, 2018, 04:10:24 PM

Excuse me, I'm here reading about smart contract but, I already transfer, how i can see the balance you are administrators account that money is in your wallet

https://etherscan.io/address/0xd723c1e0351fff4ff7603d419683c12196641242

https://etherscan.io/tx/0xa22bb03ae31dcb788166fc22b0589bba25c66b5ffa6108fbd41aae27667424bf

account CEX.IO ETH 0xD723C1E0351Fff4fF7603d419683C12196641242

Kindly tell us your user ID or support ticket number.

D0nMark

newbie

Activity: 9

Merit: 0

Same problem. 3 days ago I withdrawal ETH from my Bitstamp account to my CEX account, but still no ETH in my CEX account. Already opened a ticket, but no reply from the support of CEX. Only automated messages.

txid:
0xc9a2f70ac45b2ea8bf2b9942a53fda01ce1a79a7c2a86f1dc4a094ce4655f63d

userid: up112659693

@CEX: Please can you manually deposit my ETH?

FELIPETORREALBA

newbie

Activity: 1

Merit: 0

Hi,

I've exactly the same problem with 0.993 ETH. I´ll really appreciate your help!!

Transaction ID: 0xe83966a954d84fff1182e5251357c9e91a4bf36d8bd13702180cce40b2db1951
0xe83966a954d84fff1182e5251357c9e91a4bf36d8bd13702180cce40b2db1951

Cex.io ETH adress: 0xaf4d7c0d8a835cfb9afe68a9e428c6b379e3f5b0
https://etherscan.io/address/0xaf4d7c0d8a835cfb9afe68a9e428c6b379e3f5b0

User ID: up111285674

Thanks for your response!
Regards.

ibox

newbie

Activity: 32

Merit: 0

Hi,

I have the same problem, really weird CEX.io has to process ETH internal transactions manually...
Could you please take a look into it?

ticket #615019

PS: I also have ticket #531597 pending since 6 months if you can take a look?

Kind regards

pietertje

newbie

Activity: 2

Merit: 0

Hi All,

has your problem already been solved?
I've exactly the same problem. Hope they will solve it ASAP.

Transaction ID: 0x56b7ce001a4315ba116441641dd1b0295d038868a1d87b70131854f3e1e8f687
Cex.io ETH adress: 0xf53633760033bf806da5700f62b70e651532ceb7

Thanks for your response!

ercanu

newbie

Activity: 2

Merit: 0

Quote from: CEX on December 15, 2017, 07:39:48 AM

Thank you for coming to us raising the issue. While we are trying to provide the service of the highest quality, the current inflow of users is overloading our system. Therefore, processing the tickets may take more time. Anyway, as far as I can see, you issue was resolved. Nevertheless, we are grateful for your understanding and patience.

I think, I also have the same smart contract problem. Could you please look into the issue as soon as possible.

cex.io id: up115004024

transaction id: 0x90bf8dbe8a6751eccaaed885ac351ea9999d7cca05273257a9843503f35238f3

Thanks!

clystian

newbie

Activity: 2

Merit: 0

Excuse me, I'm here reading about smart contract but, I already transfer, how i can see the balance you are administrators account that money is in your wallet

https://etherscan.io/address/0xd723c1e0351fff4ff7603d419683c12196641242

https://etherscan.io/tx/0xa22bb03ae31dcb788166fc22b0589bba25c66b5ffa6108fbd41aae27667424bf

account CEX.IO ETH 0xD723C1E0351Fff4fF7603d419683C12196641242

nassus

newbie

Activity: 3

Merit: 0

Ok, thank you!

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: nassus on January 01, 2018, 06:49:22 AM

Hello, I have the same problem.
My transaction id is: 0xA415Fda2c0b56FcfC916AC6591EA5Ca6A21747a2

My Cex id is: up114923902

Is there any way to solve this?

Thanks.

Your case was added to the compensation sheet. The tech team will need to process it manually, so it still may take some time. It may take around 2 weeks.

nassus

newbie

Activity: 3

Merit: 0

I'm pretty sure it's a smart contract problem. Any ETA on this matter? (1,3 months?)

Thanks.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: sergeantstogie on January 01, 2018, 02:22:03 PM

Quote from: CEX on December 15, 2017, 07:39:48 AM

Thank you for coming to us raising the issue. While we are trying to provide the service of the highest quality, the current inflow of users is overloading our system. Therefore, processing the tickets may take more time. Anyway, as far as I can see, you issue was resolved. Nevertheless, we are grateful for your understanding and patience.

I also am having this same problem. If you could please look into the issue as soon as possible I would greatly appreciate it.

cex.io id: up111404182

transaction id: 0x6a8f94413aaa3660ec954fe662d7bc73066f6d4a05e13904335f3115478450b0

Thank you very much for your assistance in this matter!

We will deliver the issue to the concerned department. Still, its resolution may take some time. We hope for your understanding of the matter.

Topic: Problems with cex.io smart contracts - page 2. (Read 673 times)