Topic: Public Message for Tradehill (Read 3639 times)

Thanks, that's a good idea, I'll post it on the blog and tweet it. We really don't like to mass email even when most people would want to hear it just because some people see it as spam. If it is really vital or concerns security we won't hesitate though. This can change in the future depending on feedback etc. Speaking of spam I haven't heard of any more complaints about referral code spam. I'm guessing deleting users that abused it got the message out.

Jered

Okay, that would be an acceptable solution probably. I would recommend mass emailing all customers this information, as they may not know to look inside forum threads for the info.

Cool

And this was my response in the other thread:

Much better answer, too bad you hit send to the first one as I have cashed out my meager ammount in btc. Thank you for sending it within minutes. For now I will sit on the sidelines and see what your next moves are and how they work out over the longer haul for your other clients.

Frankly I was utterly stunned at the previous post as I had never dreamed either of you would say something that foolish.

Here's hoping it all works out for the best.


PS: At no time have I "hated you" and I apologize if I have given that impression. If anything there is a PM in your files whereby I spent a *lot* of time and effort attempting to help you assure you would not repeat a small mistake in public again. Thankfully you have not. I deeply respect both of you for not only getting out in public on this dwolla debacle, but also in the way you have done it.

I am not presently a TH customer, but that latest response pleases me!

pasting this from another thread it needs to be repeated.




Smalleyster,

I've been traveling and out of the loop so I need to apologize for that. I handle most of the payment options and Adam was filling in while I was at 30,000ft.

There are two transactions here.

1) Checks out replacing Dwolla out. We can certainly send a check. We will send it for free as well. I will ask the bank if there is an easy way we can do this by submitting a CSV etc or another option. If there isn't an easy way to do this then I will sit down and write check after check personally until my fingers are blistered. Once again, free of charge.

2) Checks in. I've been looking in to options for receiving checks but it needs to be 100% free of chargebacks on our end and affordable. I beleive that I've found a solution and hopefully will have an announcement in a few days.


We will 100% write you a check to pull out funds you would have normally removed via Dwolla. Free.
If we can accept checks in we will, we'll evaluate it at first and then keep it if it's a viable option.

Smalleyster, sometimes you hate us, sometimes you love us but you're always honest, non biased and provide excellent feedback. We enjoy having you on these boards regardless if you stay a TradeHill customer or not. We would prefer that you do and are willing to work with everyone to find the best way to get funds in and out until everyone is using Bitcoin and we don't need an exchange.

Feel free to contact me if you need anything in the future.


Regards,
Jered

Uh, by that reckoning, if you had started the process when you created this thread, you'd probably already have your USD... 

Unlikely but true.

Thanks for making this thread, I totally forgot I put a couple bucks in TH.

Mt. Gox says they won't drop Dwolla at any time in the near future (recently, as of yesterday) link: https://support.mtgox.com/entries/20317238-announcement-dwolla-transfer-option-will-remain-available
So that will remain open.

On the point of converting to BTC: You are then taking a risk, which I'd rather not take. It will take an hour or more for the BTC to get to you from tradehill. Then another 1-2 hours to get to Mt Gox to get back to USD. What if the market tumbles during that time period? I want the USD that is owed to me, in full.

I'll pull that trigger as soon as that bird flies.

I thought that I heard rumblings about MtGox dropping Dwolla while skimming the TH/Dwolla threads. Might need to hurry before that path is closed?

That's exactly what I did.

Yes you could. Tradehill USD> btc >mtgox usd>dwolla>your bank is the cheapest option now if I'm reading things right


edit: Paxum fees are crazy

Maybe this is a dumb question, since I'm not presently a user of either Tradehill or Paxum so I don't know all of the details. If you don't want to have to open a Paxum account, then couldn't you trade your leftover balance into BTC and then withdraw that to your wallet?

Oh great now I have to start a paxum account just to get my leftover balance out......

Even though I've been critical of your posts in this thread, I think I agree with you on that point. There are many reasons to prefer not to do business with checks, but it seems to me that cutting checks to customers as a temporary stop-gap measure in this extraordinary situation is appropriate.

The least Tradehill can do is offer an acceptable alternate bank transfer means for customers that are unable to use Dwolla. If they refuse to re-add it, I propose the following solutions:

A) Wire the money to us directly. You cover the costs on your end of the wire, and my end of the wire (because my bank charges for incoming wires). I will pay you the $0.25 that I would have paid with the Dwolla transaction.
B) Transfer the money for us into Mt Gox, and send us a Mt Gox payment in exchange for our complete Tradehill balance. Mt Gox still accepts Dwolla transfers.
C) Write us a check for our balance and mail it! It is ridiculous that they are not cutting a check to Smalleyster, check fraud or not...after what they did.

It isn't very fair for customers who depend on Dwolla to be stuck holding the bag for the exorbitant Paxium fees/general intrusiveness and wire fees. Offer us a way out.

Sir, I am old and have done business with thousands of people and firms and waiting for a check to clear is standard business practice all over the usa.

Like your buddy said, google it.

Pardon my politeness but REALLY???

LOL he wasn't saying it exposes YOU to fraud, it exposes them to fraud.

And yes, check fraud is a real thing. Google it.


True, thats a really good point! Another reason why accepting checks is a bad idea.

You also would have issues with people writing $2 checks and stuff like that. There are reasons why many stores don't accept checks either