RADEON VII 4 pieces do not work, bad luck or AMD falling

deskless

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Quote from: goxed on October 09, 2019, 08:12:39 AM

I have had 3X Radeon VII fail in recent times.
One of them failed within few hours of installation. All were installed directly on the motherboard.

Someone was telling that we are not supposed to put more than 2 radeon VII on same motherboard. Not sure whether it is correct.
In my case, I had 3 of them and one failed.

goxed

legendary

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Bitcoin / Crypto mining Hardware.

I have had 3X Radeon VII fail in recent times.
One of them failed within few hours of installation. All were installed directly on the motherboard.

lacuna776

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Activity: 33

Merit: 2

Quote from: serhanni on September 01, 2019, 03:15:44 PM

Try to contact with both Sapphire and MSI's international support directly and tell them Russian representative office refused to help you. Probably you can get help with this way.

It's sounds good, but no one knows exeactly where international support service is ))

Already send many e-mails to adress from amd/sapphire/msi website main pages.

Employees amd/sapphire/msi/etc with whom I spoke, just shift responsibility for each other.

Maybe international support it's just a thought in customers heads

I started sending back cards to computeruniverse, one by one.

serhanni

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Try to contact with both Sapphire and MSI's international support directly and tell them Russian representative office refused to help you. Probably you can get help with this way.

lacuna776

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Activity: 33

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Quote from: lacuna776 on August 30, 2019, 03:55:48 PM

Seriously, how do you know that?
In that case I wait from AMD/Sapphire/Etc for consent to GPU's direct return to manufacture in China or anywhere, need delevery adress, also I need computeruniverse consent to compensate me standard shipping cost in amount of 40 euros each card,
And then my assistant will bring cards personally to this address in time earlier than 4 months. Why not ?
Otherwise AMD/Sapphire/computeruniverse/Etc don't respect their customers and don't want to improve quality and services of their products.

its not a joke, need an address

lacuna776

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Activity: 33

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Quote from: Dagarath on August 30, 2019, 01:32:38 PM

All you can do is go through with the RMA, the procedure, even generally after the initial warranty the seller provides, is that the sellers return the cards to AMD/Sapphire/Etc after they test them and verify they are damaged or what have you, it is unfortunate but it has been this way for close to 20 years, it isn't going to change now.

Seriously, how do you know that?
In that case I wait from AMD/Sapphire/Etc for consent to GPU's direct return to manufacture in China or anywhere, need delevery adress, also I need computeruniverse consent to compensate me standard shipping cost in amount of 40 euros each card,
And then my assistant will bring cards personally to this address in time earlier than 4 months. Why not ?
Otherwise AMD/Sapphire/computeruniverse/Etc don't respect their customers and don't want to improve quality and services of their products.

Dagarath

newbie

Activity: 1

Merit: 0

Quote from: lacuna776 on August 21, 2019, 04:28:14 AM

I have no idea what to do. RMA program of computeruniverse its difficult, because it will be an internesional refund for me. I already have a one RMA, that lasts more than a month, and still no results.

4 of 4 cards with problems from the box ...hm

Dear AMD,
Is this something with my luck or you don't control your products before selling ?
Thanks for helping to all!

All you can do is go through with the RMA, the procedure, even generally after the initial warranty the seller provides, is that the sellers return the cards to AMD/Sapphire/Etc after they test them and verify they are damaged or what have you, it is unfortunate but it has been this way for close to 20 years, it isn't going to change now.

lacuna776

jr. member

Activity: 33

Merit: 2

Quote from: adaseb on August 29, 2019, 01:32:17 AM

This is basically I think the very first product that features 7nm technology and it seems very buggy according to many people. This reminds me of the older AMD Fury/Nano GPUs that they released back in 2016 or so. I remember that a large percentage of those GPUs actually had lots of faults. The GPUs prior such as the Hawaii series or the Polaris series never had much issues.

Why did you buy the GPUs from an international marketplace? Usually in those scenarios whenever there is an issue its always difficult to get a refund. You probably can get warranty directly with the manufacture since you are the original purchaser and it might be cheaper than shipping it back to the store.

Quote from: adaseb on August 29, 2019, 01:32:17 AM

This is basically I think the very first product that features 7nm technology and it seems very buggy according to many people. This reminds me of the older AMD Fury/Nano GPUs that they released back in 2016 or so. I remember that a large percentage of those GPUs actually had lots of faults. The GPUs prior such as the Hawaii series or the Polaris series never had much issues.

Why did you buy the GPUs from an international marketplace? Usually in those scenarios whenever there is an issue its always difficult to get a refund. You probably can get warranty directly with the manufacture since you are the original purchaser and it might be cheaper than shipping it back to the store.

I made it because Russian domestic market purchase product was not available, or rather in large stores it was absent, to small dark dealers there is no trust.
I explained these options to the Russian representative office Sapphire and MSI, I hoped to get support from guarantee service from them. I got official answer - "This is not our problem, contact the store where you made the purchase" WTF ?!

Situation as a result, was bought 10 pieces AMD Radeon 7, 1 of them was broke after 2 mounth of use, 4 of them was not starting from in box. And I have no way to get a repair or refund before about 4 months minimum.

AMD, computeruniverse, MSI, Saphire and asus, What the fuck are you trying to do?" This is the worst product and service I 've seen

same subject russian community
https://bitcointalksearch.org/topic/amd-computeruniverse-5177293

adaseb

legendary

Activity: 3738

Merit: 1708

This is basically I think the very first product that features 7nm technology and it seems very buggy according to many people. This reminds me of the older AMD Fury/Nano GPUs that they released back in 2016 or so. I remember that a large percentage of those GPUs actually had lots of faults. The GPUs prior such as the Hawaii series or the Polaris series never had much issues.

Why did you buy the GPUs from an international marketplace? Usually in those scenarios whenever there is an issue its always difficult to get a refund. You probably can get warranty directly with the manufacture since you are the original purchaser and it might be cheaper than shipping it back to the store.

lacuna776

jr. member

Activity: 33

Merit: 2

Quote from: dalllas on August 28, 2019, 08:16:32 AM

If there is Error 43 issue then try AMD Pixel Clock Patcher. Wink

I tried - not working, still code error 43

dalllas

newbie

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If there is Error 43 issue then try AMD Pixel Clock Patcher. Wink

lacuna776

jr. member

Activity: 33

Merit: 2

Quote from: mihacrypto on August 22, 2019, 04:33:31 PM

when I got the ferm on RX570 of 6 things got one a defective one. I do not understand why such a large marriage is listed above. with NVIDIA video cards this happens less often by the way

For a sample of 1000 cards, 4 cards is a marriage in a row looks like a normal.
Yesterday checked everything many times again, 4 cards doesn't work.
Ready for a four-month international RMA from computeruniverse ))

mihacrypto

full member

Activity: 574

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when I got the ferm on RX570 of 6 things got one a defective one. I do not understand why such a large marriage is listed above. with NVIDIA video cards this happens less often by the way

badbart

member

Activity: 449

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I've had the same problem, 5 out of my 8 quit working. Right now i'm in the middle of testing and RMA.

0xcosmos

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Quote from: lacuna776 on August 21, 2019, 06:19:49 AM

yes, I 've try each and every individual gpu separately in pci directly, but code is 43

I didnt enable 4g decoding in bios(where is it asrock H110 ?), but I tried installing cards on another worker rig, with same motherboard and same cards, but all same error code 43

I thoud about problematic rizer, but I have about 008c 12 pieces rizer, were removed from a working rig, therefore I excluded this option.
What is the best way to check 008c rizers before GPU use ?

then i really think that it might be the gpu being problematic
its better if you can rma or return it as soon as possible

xMindx163

newbie

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Quote from: lacuna776 on August 21, 2019, 06:19:49 AM

What you did with error 43 cards ? RMA ?

Yes, after 30 days I returned the money paid.

lacuna776

jr. member

Activity: 33

Merit: 2

Quote from: xMindx163 on August 21, 2019, 05:02:56 AM

A very large percentage of defective graphics cards. I bought 8, 2 showed 43 error after 3 weeks. It is not recommended to put more than two Radeon VII in one motherboard. Such action may provoke an error 43.

What you did with error 43 cards ? RMA ?

Quote from: 0xcosmos on August 21, 2019, 05:25:49 AM

did you try each and every individual gpu separately?
did you enable 4g decoding in bios?
checked if the risers are not problematic?

yes, I 've try each and every individual gpu separately in pci directly, but code is 43

I didnt enable 4g decoding in bios(where is it asrock H110 ?), but I tried installing cards on another worker rig, with same motherboard and same cards, but all same error code 43

I thoud about problematic rizer, but I have about 008c 12 pieces rizer, were removed from a working rig, therefore I excluded this option.
What is the best way to check 008c rizers before GPU use ?

Quote from: Metroid on August 21, 2019, 06:02:26 AM

Do not modify the bios in any hypothesis.

what then to do?

Metroid

sr. member

Activity: 2142

Merit: 353

Xtreme Monster

Do not modify the bios in any hypothesis.

0xcosmos

full member

Activity: 585

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did you try each and every individual gpu separately?
did you enable 4g decoding in bios?
checked if the risers are not problematic?

xMindx163

newbie

Activity: 37

Merit: 0

A very large percentage of defective graphics cards. I bought 8, 2 showed 43 error after 3 weeks. It is not recommended to put more than two Radeon VII in one motherboard. Such action may provoke an error 43.

Topic: RADEON VII 4 pieces do not work, bad luck or AMD falling (Read 471 times)