Topic: Re: poloniex Acc frozen. Poloniex try to scam? Poloniex try to steal my Crypto (Read 348 times)
October 29, 2018, 01:23:39 AM
they want an international passport from me now. they could have said that 3 months ago.
I guess the long wait has something to do with the exclusion of the Germans from Polonix
October 16, 2018, 05:12:08 AM
they ignore me @ twitter
October 02, 2018, 02:05:44 AM
omg i have more the 5 BTC there
October 02, 2018, 01:15:59 AM
my acc is still locked
they just say that my id-card valid until 10.2019 is not accepted
my unlimited valid driver's license will not be accepted because it has expired
There are some forum members experienced the same what happened to your account and until now no news that they solve their issue. they just say that my id-card valid until 10.2019 is not accepted
my unlimited valid driver's license will not be accepted because it has expired
What I notice here they are just collecting important documents like driver's license and after a few weeks or months, your account will be frozen then they tell the other client that their account is compromised.
Just keep contacting them not directly from Poloniex support but you must be contacting them via twitter and reddit because I heard if you keep sending the ticket via their website you will never solve your issue.
October 02, 2018, 12:37:05 AM
my acc is still locked
they just say that my id-card valid until 10.2019 is not accepted
my unlimited valid driver's license will not be accepted because it has expired
they just say that my id-card valid until 10.2019 is not accepted
my unlimited valid driver's license will not be accepted because it has expired
September 06, 2018, 09:08:48 AM
since 8 days no answer from the support and if one another ticket public one gets the text module
Quote
Thanks for following up.
We understand your frustrations, and want to resolve your case as efficiently as possible. Duplicate tickets of the same issue will only confuse the team handling your case, and end up slowing down the resolution of your case because we respond to all open tickets.
We understand your frustrations, and want to resolve your case as efficiently as possible. Duplicate tickets of the same issue will only confuse the team handling your case, and end up slowing down the resolution of your case because we respond to all open tickets.
September 05, 2018, 01:49:57 AM
7 Days no answer from Support :-(
September 02, 2018, 10:30:34 AM
Nope 0% improvement.
I was one of the lucky ones that got out before it all went bad. Have 2 friends who are actually going down the call a lawyer path soon.
For the amounts that are locked they could have gone out and gotten part time jobs and made up the loss in less time then they have put into getting their money back.
-Dave
I was one of the lucky ones that got out before it all went bad. Have 2 friends who are actually going down the call a lawyer path soon.
For the amounts that are locked they could have gone out and gotten part time jobs and made up the loss in less time then they have put into getting their money back.
-Dave
September 02, 2018, 07:38:20 AM
my acc still frozen
my acc still frozen and size 4 days no answer from support
As far as I remember, Circle said that they will be the one to address customer support in Poloniex. It's on Feb when they acquire Polo, but it seems that nothing changes in terms of CS (or if there is, most customers didn't feel/see the improvement).
September 02, 2018, 02:10:05 AM
my acc still frozen
my acc still frozen and size 4 days no answer from support
August 20, 2018, 10:48:22 AM
my acc still frozen
August 18, 2018, 02:58:04 PM
It would be very bad for Poloniex's image itself if they freeze an account without good reason. Wait patiently on what they report after their close examination of your transactions. The exchange has also been very strict on security since Circle bought the original owners out.
They just messed out with their reputation and we have seen it now on their current standing on overall when it comes to exchange. Slow support plus having these issues then what would you expect.my Polo acc still frozen. they say it is compromised but it isnt.
Expect for another alibi or reasoning just to delay out your issue.
August 18, 2018, 07:08:24 AM
my Polo acc still frozen. they say it is compromised but it isnt.
August 13, 2018, 11:54:49 PM
It would be very bad for Poloniex's image itself if they freeze an account without good reason. Wait patiently on what they report after their close examination of your transactions. The exchange has also been very strict on security since Circle bought the original owners out.
August 13, 2018, 05:38:42 PM
Yep, I'd say that since you're verified already, it's very likely that they are suspecting you of suspicious trading activity, or a breach of the terms and conditions. It makes no sense why they would ask you to verify your account again, though, as you'd simply provide the same docs that you previously gave them.
You should definitely clarify with support why they are continuously freezing our account, and demand an explanation on their part. Otherwise, they may continue to freeze your account without any explanation. As many others have said, I can also testify personally that poloniex since last year has been always consistently one of the worst exchanges available, based on their site functionality, constant deposit/withdrawal issues, and slow support.
The amount that you have in there is definitely a lot. In future, don't store significant amounts above $1k on exchanges, as there is just too much counter party risk. Any exchange can have issues, just like poloniex right now.
You should definitely clarify with support why they are continuously freezing our account, and demand an explanation on their part. Otherwise, they may continue to freeze your account without any explanation. As many others have said, I can also testify personally that poloniex since last year has been always consistently one of the worst exchanges available, based on their site functionality, constant deposit/withdrawal issues, and slow support.
The amount that you have in there is definitely a lot. In future, don't store significant amounts above $1k on exchanges, as there is just too much counter party risk. Any exchange can have issues, just like poloniex right now.
August 13, 2018, 10:59:30 AM
Since your account has been frozen, you probably have violated the Poloniex Terms of Use.[1]
There are some similar cases[2] where the account has been frozen and then request to withdraw funds within two weeks. "I hope this is not the case for your account."
Best thing to do:
- Wait until you are answered.
- Review the Terms of Service.
- Try to communicate with them using Reddit[3] & Twitter[4].
[1] https://poloniex.com/terms/
[2] https://www.reddit.com/r/poloniex/comments/9545h6/account_frozen_while_verified/
[3] https://www.reddit.com/r/poloniex/
[4] https://twitter.com/poloniex?lang=en
There are some similar cases[2] where the account has been frozen and then request to withdraw funds within two weeks. "I hope this is not the case for your account."
Best thing to do:
- Wait until you are answered.
- Review the Terms of Service.
- Try to communicate with them using Reddit[3] & Twitter[4].
[1] https://poloniex.com/terms/
[2] https://www.reddit.com/r/poloniex/comments/9545h6/account_frozen_while_verified/
[3] https://www.reddit.com/r/poloniex/
[4] https://twitter.com/poloniex?lang=en
August 13, 2018, 03:45:19 AM
lol
as answer but Ticket #1072039 isnt my ticket
and ticket now closed and acc still frozen
The best thing would be to remove all cryptocoins from poloniex
Quote
Thanks for following up.
We understand your frustrations, and want to resolve your case as efficiently as possible. Duplicate tickets of the same issue will only confuse the team handling your case, and end up slowing down the resolution of your case because we respond to all open tickets.
We will close this ticket since you already have an open ticket, and all future responses will occur in ticket #1072039. We appreciate your patience and cooperation!
We understand your frustrations, and want to resolve your case as efficiently as possible. Duplicate tickets of the same issue will only confuse the team handling your case, and end up slowing down the resolution of your case because we respond to all open tickets.
We will close this ticket since you already have an open ticket, and all future responses will occur in ticket #1072039. We appreciate your patience and cooperation!
as answer but Ticket #1072039 isnt my ticket
and ticket now closed and acc still frozen
The best thing would be to remove all cryptocoins from poloniex
Unfortunately, you been caught in the web of their inefficiencies. In something as simple as merging tickets, they could not even get that right and even acknowledging your frustrations shows how insensitive they are to someone whose funds is tied up. No access to it, and no opportunity to even make more money due to no fault of his.
I would still put the blame on you because you allowed yourself to be put in this situation the first time your account was frozen without any reasonable justification, you go ahead to verify again. Its at that point you should have moved you assets elsewhere and because you have a verified account, that puts you in an advantage position in moving to other platforms as the worse they would ask is that same details you submitted or maybe a little extra that you can afford. Only option now is to wait for them, then do the right thing or you find yourself in the same situation in no distant time.
August 12, 2018, 03:47:22 PM
lol
as answer but Ticket #1072039 isnt my ticket
and ticket now closed and acc still frozen
The best thing would be to remove all cryptocoins from poloniex
Quote
Thanks for following up.
We understand your frustrations, and want to resolve your case as efficiently as possible. Duplicate tickets of the same issue will only confuse the team handling your case, and end up slowing down the resolution of your case because we respond to all open tickets.
We will close this ticket since you already have an open ticket, and all future responses will occur in ticket #1072039. We appreciate your patience and cooperation!
We understand your frustrations, and want to resolve your case as efficiently as possible. Duplicate tickets of the same issue will only confuse the team handling your case, and end up slowing down the resolution of your case because we respond to all open tickets.
We will close this ticket since you already have an open ticket, and all future responses will occur in ticket #1072039. We appreciate your patience and cooperation!
as answer but Ticket #1072039 isnt my ticket
and ticket now closed and acc still frozen
The best thing would be to remove all cryptocoins from poloniex
You're not the only one who has this problem.
Others complained that their accounts were frozen and they have been unable to get a response from the company. One poster said the amount of complaints led him to shut down his account, despite not being directly affected.
US: Delaware DOJ Reaches Out to Poloniex Crypto Exchange Users ‘If They Have an Issue’
Poloniex Is Officially in Trouble After Ignoring Dozens of Complaining Customers
well, this will surely be a story that will not end so soon
August 12, 2018, 01:22:10 PM
lol
as answer but Ticket #1072039 isnt my ticket
and ticket now closed and acc still frozen
The best thing would be to remove all cryptocoins from poloniex
Poloniex has the worst support ever based on my experienced. The best thing that you can do now is to contact them again and tell them that the ticket number they gave is not yours.Quote
Thanks for following up.
We understand your frustrations, and want to resolve your case as efficiently as possible. Duplicate tickets of the same issue will only confuse the team handling your case, and end up slowing down the resolution of your case because we respond to all open tickets.
We will close this ticket since you already have an open ticket, and all future responses will occur in ticket #1072039. We appreciate your patience and cooperation!
We understand your frustrations, and want to resolve your case as efficiently as possible. Duplicate tickets of the same issue will only confuse the team handling your case, and end up slowing down the resolution of your case because we respond to all open tickets.
We will close this ticket since you already have an open ticket, and all future responses will occur in ticket #1072039. We appreciate your patience and cooperation!
as answer but Ticket #1072039 isnt my ticket
and ticket now closed and acc still frozen
The best thing would be to remove all cryptocoins from poloniex
I think someone knows your account and keep trying to log in with a wrong password and verification that I think one of the reasons why your account was frozen.
Try to ask them why your account is always frozen so that you know what the account problem is and you can make a solution immediately like blocking other IP's and other countries.
August 12, 2018, 10:43:53 AM
lol
as answer but Ticket #1072039 isnt my ticket
and ticket now closed and acc still frozen
The best thing would be to remove all cryptocoins from poloniex
Quote
Thanks for following up.
We understand your frustrations, and want to resolve your case as efficiently as possible. Duplicate tickets of the same issue will only confuse the team handling your case, and end up slowing down the resolution of your case because we respond to all open tickets.
We will close this ticket since you already have an open ticket, and all future responses will occur in ticket #1072039. We appreciate your patience and cooperation!
We understand your frustrations, and want to resolve your case as efficiently as possible. Duplicate tickets of the same issue will only confuse the team handling your case, and end up slowing down the resolution of your case because we respond to all open tickets.
We will close this ticket since you already have an open ticket, and all future responses will occur in ticket #1072039. We appreciate your patience and cooperation!
as answer but Ticket #1072039 isnt my ticket
and ticket now closed and acc still frozen
The best thing would be to remove all cryptocoins from poloniex
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