The screenshots don't show anything of useful nature. If your ticket is open for just 24 hours then there isn't much that you can do other than to keep waiting, especially if you take into consideration that there is little to no support on Saturday and Sunday. I have seen people celebrate that Poloniex replied to them within 7 business days, so the 24 hours that you are waiting is literally peanuts.
It's probably a good idea to ask Poloniex for an in-depth explanation as to why your account gets frozen this often, because if you don't know what the underlying problem is, you won't be able to solve it and your account will *likely* be frozen again at a later point.
Topic: Re: poloniex Acc frozen. Poloniex try to scam? Poloniex try to steal my Crypto - page 2. (Read 348 times)
August 12, 2018, 08:30:54 AM
August 12, 2018, 05:25:50 AM
screenshot profile
screenshot withdraw
ticket ist 24h open
screenshot withdraw
ticket ist 24h open
August 12, 2018, 04:18:20 AM
my acc was already verified with id verification.
then my acc was locked and I had to verify again.
Now about 5 weeks later, he was again frozen without reason
The Ticket is open more than 20h
then my acc was locked and I had to verify again.
Now about 5 weeks later, he was again frozen without reason
The Ticket is open more than 20h
Do you have any screenshots to show what you're talking about?
3 suspensions in the last 5 months does seem extremely unlikely. Did poloniex management give you any reason why they have done what they did? Or did they just request for more documents each time they froze your account?
I've definitely never heard of anything close to this kind of scenario before. But I can tell you this - my experience with poloniex has been nowhere near pleasant. I had a withdrawal stuck in "awaiting approval", which is something that a lot of others experience as well on a regular basis, and since their support was so incompetent, it took them 2 weeks before getting the withdrawal through. Others are known to wait up to months.
These issues are quite common with poloniex. And even after the circle buyout things don't seem to go that positively for them. I'd suggest if you can, get your funds out of your account asap and switch to a more trustworthy exchange like Binance atm.
August 12, 2018, 01:05:31 AM
my acc was already verified with id verification.
then my acc was locked and I had to verify again.
Now about 5 weeks later, he was again frozen without reason
The Ticket is open more than 20h
then my acc was locked and I had to verify again.
Now about 5 weeks later, he was again frozen without reason
The Ticket is open more than 20h
August 12, 2018, 12:19:09 AM
I hope you could explain it better.
Is your account already verified (ID verification)? Afaik accounts that are not verified are being frozen, so it's the first reason I could think of. However, there have been cases as well that even fresh verified accounts got frozen (like these users).
Anyway, regardless of the reason, only the support could help you unfreeze the account.
Is your account already verified (ID verification)? Afaik accounts that are not verified are being frozen, so it's the first reason I could think of. However, there have been cases as well that even fresh verified accounts got frozen (like these users).
Anyway, regardless of the reason, only the support could help you unfreeze the account.
August 12, 2018, 12:06:32 AM
In the last 5 months poloniex has frozen my acc 3 times. because someone knows what is going on.
support does not answer and in my polonix profile is synonymous no reason why
support does not answer and in my polonix profile is synonymous no reason why
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