Topic: real story : how bitcoincasinopro handling issues - page 2. (Read 4467 times)

i almost forget to link the main topic : bitcoinlivebets.com stealing all my winnings 30 BTC
 https://bitcointalk.org/index.php?topic=300044.60

• registered a new account and try to place bet and check the limit (what a surprise: only 3 BTC)

We already have an account not linked to bitcoincasinopro which was cashed out prior to any conclusion, but to expect me to initially risk 3 btcs prior to finishing the case is just silly!

you can check the limit with 0 balance too,  if you try to place a high amount (4-5 digit)  (and you are the arbitrator ? have you ever been placed any bet?  if not please do not work for a review site )

• kept their promise to reply to me so that i didn't have to write another emails and wait another 10 days

We was in constant contact and frankly at this point way overwhelmed with cases and other things that need done.

This is bullshit, you claim that you (and 4 other members) had not got 2 minutes during 10 days  to answer that you closed my case   

• looked for another user who was able to place 30 BTC bet in that time interval

Who? Last I knew bitcoin sportsbooks pretty anonymous I have members who wager close to that at Bitbook. We are not going to potentially send a guest into the wolfs den to investigate a wager limit. We clearly asked them and they verified the limits. We gave them the benefit of the doubt on being transparent on this.

from bitcoinlivebets startpage the "max bet 30 BTC "  still missing .  why ? try to think
bitcoinlivebets removed  "max bet 3 BTC " from its startpage  2,5 weeks ago,   5 minutes later after my 1st post, but 2,5 week was not enough to update it to 30 BTC

• asked bitcoinlivebets to prove that the  sender address is belong to themselves (but after they upgraded bitcoinlivebets from C to B it was not in their interest to change/downgrade it, what a shame)

We only upgraded bitcoinlivebets for agreeing to let us mediate the case and agreed to pay the player if we sided with him. I want to make it clear that this sportsbook is not even an advertiser!

no answer, so it does not matter that the receiver address does not match to my outpayment address
http://www.bitcoincasinopro.com/reviews/bitcoinlivebets-com/29-60-btc-complaint-against-bitcoinlivebets-com-unsubstantiated/
https://blockchain.info/tx/ec5bc76182707a2f8b45e18bf024cfa5aecef6498229e1d3ac0bca880d2300f2

• asked bitcoinlivebets why they charged my 1st 2 withdrawals with 0.5% fee and why not the other withdrawal

From time to time companies like blockchain charge a .0005 fee I think a member like Trade Fortress could verify that

this is not answer for my question,  my last 2 withdrawals should have charged like earlier but they would not.
But i help you, the reason is bitcoinlivebets did it manually after they modified/decreased them to 10% amount only.
You should have asked bitcoinlivebets about fees at this time, and asked about others outpayments transactions.

• asked bitcoinlivebets why my last 2 withdrawals took more than 53 hours to arrive in my bitcoin wallet

We did but irrelevant as some top notch sites could take this long. We know they need to speed up the payout process and have let them know that also.

yeah irrelevant  and not suspicious with all other facts

• asked bitcoinlivebets why there was no announcement (emails to users/ or on their start page) that they increased the limit from 3 BTC to 30 BTC. (because i suspect that actually there was no limit increasing

It would be nice for organizations to report such changes but this isn't corporate America its an anonymous bookmaker

so please ask bitcoinlivebets  to update their startpage to show the max limit is 30 BTC for all users and not only me

• you try it if you register – and only „max bet 3 BTC” disappeared from their start page after i opened this topic on this forum

Agree this did raise an eyebrow but without proof beyond a reasonable doubt again is speculation and pointless.

• asked other (bitcoin) bookmakers that if it can be real that a gambling site allows to place $3500 on an itf tennis quarter final match on total games  ( it is unreal )

Bitcoin bookmakers might depending on the action possibly heavy the other way they would be more than willing to offer such.

,  again, Are you a bettor ? ,have you ever placed any bet ?  Do you know pinnacle sports/sbobet etc ? their limits?
check other (bitcoin) bookmakers limit and you will see that it is impossible to place $3500 on an it tennis quarter final match total games (where the winner gets about $200) at any bookmaker in the world
if you cant see reason it is unreal to place such high amount you have not enough intelligence/betting experience to be an arbitrator in such cases.

Bitcoincasinopro is the biggest joke.

Where the fuck is Mem?

I think spending 4 days on your case and being fair and transparent at all times and not to get a simple "thank you" was reason enough to stop communication. We don't "owe you" anything. Then even worse to threaten we are in cahoots somehow with this particular sportsbook is offensive! We are not just wasting more valuable time as I could be using this time for other emails and complaints we still have in the inbox.  I took offense I think most would but I guess we could have said it more politely.

• registered a new account and try to place bet and check the limit (what a surprise: only 3 BTC)

We already have an account not linked to bitcoincasinopro which was cashed out prior to any conclusion, but to expect me to initially risk 3 btcs prior to finishing the case is just silly!

• looked for another user who was able to place 30 BTC bet in that time interval

Who? Last I knew bitcoin sportsbooks pretty anonymous I have members who wager close to that at Bitbook. We are not going to potentially send a guest into the wolfs den to investigate a wager limit. We clearly asked them and they verified the limits. We gave them the benefit of the doubt on being transparent on this.

• asked bitcoinlivebets to prove that the  sender address is belong to themselves (but after they upgraded bitcoinlivebets from C to B it was not in their interest to change/downgrade it, what a shame)

We only upgraded bitcoinlivebets for agreeing to let us mediate the case and agreed to pay the player if we sided with him. I want to make it clear that this sportsbook is not even an advertiser!

• prior to publishing their conclusion, they should have informed me about it, they should have asked me about the mentioned transaction (if it belongs to me)

We agree on this but clearly it was not the only documents provided to insure such payment. We also received images by logging into the back end of the site. These images was never published per request of us and the book in question. We are extremely busy and I if you think I wanted to get in a internet fight over the decision you crazy.

• kept their promise to reply to me so that i didn't have to write another emails and wait another 10 days

We was in constant contact and frankly at this point way overwhelmed with cases and other things that need done.

• asked bitcoinlivebets why they charged my 1st 2 withdrawals with 0.5% fee and why not the other withdrawal

From time to time companies like blockchain charge a .0005 fee I think a member like Trade Fortress could verify that

• asked bitcoinlivebets why my last 2 withdrawals took more than 53 hours to arrive in my bitcoin wallet

We did but irrelevant as some top notch sites could take this long. We know they need to speed up the payout process and have let them know that also.

• asked bitcoinlivebets why there was no announcement (emails to users/ or on their start page) that they increased the limit from 3 BTC to 30 BTC. (because i suspect that actually there was no limit increasing

It would be nice for organizations to report such changes but this isn't corporate America its an anonymous bookmaker

• you try it if you register – and only „max bet 3 BTC” disappeared from their start page after i opened this topic on this forum

Agree this did raise an eyebrow but without proof beyond a reasonable doubt again is speculation and pointless.

• asked other (bitcoin) bookmakers that if it can be real that a gambling site allows to place $3500 on an itf tennis quarter final match on total games  ( it is unreal )

Bitcoin bookmakers might depending on the action possibly heavy the other way they would be more than willing to offer such.

• Bitcoincasinopro is so serious site that my emails bounced back at least 3 times within 4 days (between 26-30.09.2013), i started to think if it is whether accidental or not

As mentioning earlier we receive a ton of emails daily with a major backlog. I'm sorry I cannot afford to hire 5 staff members full time.

• So you can forget about that bitcoincasinopro could protect you/players against such robbing, they can do nothing, so it is time somebody makes a better review-site.

.

Really? I hope players and sponsors in general agree with the conclusion of this particular case. The site will not rule in favor of a player or company "just because". We are independent from all gambling sites and the complaints to date actually favor none paid advertisers then paying ones. If that's not being transparent and being equal to all I don't know what is! I'm sorry you feel we came up with the wrong conclusion I truly am and I hope you can actually understand to some degree on why I ruled the way I did.

Am I over my head right now? Hell ya I am I had no idea the demand would be this tremendous I don't think I have slept for days. Fortunately some really good veteran posters here have stepped in to write some which has helped us lighten some of the stuff still needing done..  I honestly recommend you stick to this list below sbrzol although its not bullet proof I bet you would never have an issue.. But keep in mind these companies don't have system issues where one could rob them blind for days on end either. So I have a feeling this list wouldn't interest you.


Now with this all said please have some decency I have to many things to do and again apologize for not being able to communicate quicker with you. This is my last and only response have a good evening.

Thanks for the detailed info

Here is my email conversation with bitcoincasinopro.

Bitcoincasinopro is the organization that did nothing, they only asked me questions, but  i never got any answer for my questions. You can check it.



In my 2nd email i shared with bitcoincasinopro why i decided to withdraw all my money form bitcoinlivebets.  (”ask them to prove that they have enough BTC to pay out everybody”)



”we was already aware of that situation hint why we only have them(bitcoinlivebets) rated at a C”



During this period I was called a ”mathematical guru”, however in their last email they started to call me an ”asshole” and ”cancer to the industry” despite i have never been disrespectful to them.

I did not invest to bitcoincasinopro, perhaps bitcoinlivebets did ...




At this time  bitcoincasinopro and bitcoinlivebets started to talk about 1 month earlier outpayment instead of on my actual issue which was they had placed a fake bet on my account.
Bitcoinlivebets  gave a transaction address (https://blockchain.info/tx/ec5bc76182707a2f8b45e18bf024cfa5aecef6498229e1d3ac0bca880d2300f2 ) to bitcoincasinopro. This transaction address is not my outpayment but  bitcoincasinopro accepted it despite of i gave them my login details so they were able to check it that in my transaction list the outpayment address does not match this one https://blockchain.info/tx/ec5bc76182707a2f8b45e18bf024cfa5aecef6498229e1d3ac0bca880d2300f2 )

 

Up until this time i believied that somebody using his head would see that i am right.



Bitcoincasinopro closed my case  without notifying/informing me  and published its conslusion on their site  http://www.bitcoincasinopro.com/reviews/bitcoinlivebets-com/29-60-btc-complaint-against-bitcoinlivebets-com-unsubstantiated
I got to know about this post 2.5 days later i had written my last email to them. I dont understand why they didnt feel the necessity to inform me that they closed my case.

This is the lesser issue, the bigger one is that the transaction does not belong to me but it seems it does not matter to nobody.
So after bitcoinlivebets placed a fake bet on my account, they mislead bitcoincasinopro with this transaction too. I can understand that it is the worst scenario for a review-site to admit its mistake after they upgraded someone(bitcoinlivebets) from C to B becaue if they admited this mistake they should/would have to downgrade bitcoinlivebets to D  and bitcoincasinopro’s reputation is more important than a customer issue/the truth.

 

I shared my 1st account details to  bitcoincasinopro but nothing happend.
And there has been lots of questions at the end of one of my emails, to which i have never got any answer.



There is no such transaction in my wallet, but no matter.
7888    17.08.2013, 15:08 Uhr    Einzahlung:     + 1,094120 BTC



9069 28.08.2013, 01:25 Uhr Auszahlung: 1MCLkWa9BU2vEt5vJG9nojJc78N4WN6dZP -26,474000 BTC
My outpayment addres is : 1MCLkWa9BU2vEt5vJG9nojJc78N4WN6dZP
Why does it not match to address which bitcoinlivebets gave to bitcoincasinopro? In the world of bitcoin the sender has to prove that it paid btc to the address of the receiver. But bitcoincasinopro may disregard this fact too.





In this email bitcoincasinopro promised they would evaluate the new information (the false transaction) and would get back to me , but i had to write another 5 emails (during the following 10 days) and the last email in which i said i would open a new topic they answered me at last: ”i am an asshole, cancer to the industry”... 





+ one private message to aksplace :  ”why do not bitcoincasinopro answer my emails? ”







I never talked disrespectfully to bitcoincasinopro as you can see in my earlier emails, but i became an asshole, ”cancer to the industry”  from the ”mathematical guru”.
I do not know why, somebody could explain it?

 

Bitcoincasinopro should have:
-   registered a new account and try to place bet and check the limit (what a suprise: only 3 BTC)
-   looked for another user who was able to place 30 BTC bet in that time interval
-   asked bitcoinlivebets to prove that the  sender address is belong to themselves (but after they upgraded bitcoinlivebets from C to B it was not in their interest to change/downgrade it, what a shame)
-   prior to publishing their conclusion, they should have informed me about it, they should have asked me about the mentioned transaction (if it belongs to me)
-   kept their promise to reply to me so that i didnt have to write  another  emails and wait another 10 days
-   asked bitcoinlivebets why they charged my 1st 2 withdrawals with 0.5% fee and why not the other withdrawal
-   asked bitcoinlivebets why my last 2 withdrawals took more than 53 hours to arrive in my bitcoin wallet
-   asked bitcoinlivebets why there was no announcement (emails to users/ or on their startpage) that they increased the limit from 3 BTC to 30 BTC. (because i suspect that actually there was no limit increasing - you can try it if you register – and only „max bet 3 BTC” disappered from their startpage after i opened this topic on this forum
-   asked other (bitcoin) bookmakers that if it can be real that a gambling site allows to place $3500 on an itf tennis quarter final match on total games  ( it is unreal )

Bitcoincasinopro is  so serious site that my emails bounced back at least 3 times within 4 days (beetween 26-30.09.2013), i started to think if it is wheather accidental or not. 

”child status 100...The e-mail message could not be delivered because the user's mailfolder is full.”

So you can forget about that bitcoincasinopro could protect you/players against such robbing, they can do nothing, so it is time somebody makes a better review-sitte.

It is obviously for a 10 years old child, who could use calculator that here is something wrong.
http://www46.zippyshare.com/d/82456415/1815851/bitcoinkivebetsfakeaccounthistory.xlsx

I never got any answer from bitcoincasinopro and bitcoinlivebets to any of my questions. 
I have nothing to hide, i shared all information/login details/emails.
i hope there is some people out there who knows what actually happend here. 

bitcoinlivebets is an arbheaven (sports arbitrage),  if i could do 5-15% arbs you could too
(if you are interested in i will make a webpage where i will share all arbs beetween bitcoinlivebets and other sites, send me a pm)