Topic: [Resolved] Cloudbet Scam : Not giving my account/money back - page 2. (Read 544 times)

Yes hope they release my funds and my account as well

Yeah... not sure what's going on: I've withdrawn far larger amounts without being requested KYC. Like I said, concrete definitions of when KYC is enforced would help.

Just posted them in image format since it's more accessible than clicking links. If you want to just copy the code onto your first post then I can take my images down.

[img]http://i.imgur.com/Bw68iRr.jpg[/img][hr]
[img]http://i.imgur.com/jDSzVoJ.jpg[/img][hr]
[img]http://i.imgur.com/YE6Ncii.jpg[/img][hr]
[img]http://i.imgur.com/gWCZS83.jpg[/img][hr]

You see first they post about gambling issues, then once they didnt had anything they put KYC thing.
I am a user since 2016 and never had anything like that with them in past. But now they do all this.

PS: All of the images are already present in first post.

I believe it's in their ToS, similar to most gambling sites. It would be better if casinos would put down concrete requirements prior to a deposit but unfortunately that's not the status quo.

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Here are your images:

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I really hope so, these three days are sad for me. The sad part is once the support staff didn't had anything they put KYC thing. if I had to do KYC, I would not have used cloudbet in first place.
I hope Ronnie or someone from cloudfbet solves my issue.
Really sad

I read the entire topic and seems like you have covered everything so there are not much to talk about. Ronnie is doing very good job for the community and cloudbet. I am sure he come pop in here and will deal with it.

As you mentioned in the past there were accusation but cloudbet resolved them. I hope this will not be an exception.

Thanks for all the support, I have now been allowed my withdrawal.

Hi all,
I have been a user(SaitamaX) of cloudbet from a very long time. Short story, Cloudbet has banned my account with nearly 300$ stuck in that. I know 300$ is not much for lot of people but for me it is.
Cloudbet - https://bitcointalksearch.org/topic/cloudbet-sportsbook-and-casino-bet-with-btc-and-bch-100-deposit-bonus-333552
Cloudbet  Profile id - https://bitcointalksearch.org/user/cloudbet-154563

What has happened -
- On Saturday,
   - I wanted to withdraw some of my balance from cloudbet. I created a withdrawal request(some balance) and once I put a withdrawal request of the balance which got stuck and told support to check it.
   - Support sent me email that "They understand I want to withdraw my winning bets and it will be processed". I usually make both winning and losing bets and that is why I wanted to withdraw my winning bet. Because of this I explained that "Thanks for understanding and hope my withdrawals happen soon. I usually have a bad habit and gamble too much that's why my losses are huge. I don't know how to control that habit." (https://imgur.com/Bw68iRr)
   - My half withdrawal gets completed and that staff support sends my account to another team and says your account is banned because of "gambling issues. (https://imgur.com/jDSzVoJ)
   - Staff also tells they will contact me regarding my balance (https://imgur.com/YE6Ncii)

On Saturday, Sunday and Monday
   - I sent emails to support multiple times that please fix this, what is the matter with them and why they are not fixing or giving my balance back.
   - I sent them emails that either give account back or give my balance back for which they again replied we are looking into this matter.

On Monday
   - After multiple emails related to the issue and getting robot type reply from cloudbet, I finally told them I will write this scam information on bitcointalk if they don't give either my account or my balance which they promised. Once I sent them this email telling I will write their scam information to users of bitcointalk, these guys sent me another of their bullshit to do KYC and send image proof, govt id. If I had to do KYC, I would never have created this account on cloudbet and where were they when I was losing all of my bets and making deposits on Cloudbet. (https://imgur.com/gWCZS83)

I know cloudbet has returned big money back to people over the years and never thought they will scam me this for this amount.
I have been a nice customer to cloudbet since 2016 and I have been patient on this case to not put the issue on bitcointalk on the first day but now I have no choice but to raise this awareness with bitcointalk.

A genuine company will ask firmly their users to do KYC and NOT block their customers account like a mafia. This also poses a threat on the KYC data that we give to Cloudbet.

I hope people of bitcointalk can see this and hope my rightful winnings are returned to me.

Thank you