Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus (Read 464592 times)

When situations such as these arise, the onus has to be on the business provider to make a statement. Quite clearly a data breach could have occurred and if that is the case the company should be sending out emails to their customers/clients to advise them of the breach (and probably advise them to change their password).

If that did not happen, maybe the company is sending the email out deliberately in that format in order remind the customer he has an account there but doing it without email marketing. In recent times the reputation of Cloudbet did go down because of multiple scam allegations, at is stands I would not remove that possibility.

Even though reporting it may be against my better judgment, I'll tell you that I also received the same email. Before I was getting emails that someone was trying to log into my account (despite not having used it for 4-5 years). Then I emailed them to request account deletion -- now I'm getting this email, lol.

There was probably some kind of data breach that exposed a list of emails belonging to Cloudbet users.

This is somehow expected if you use your email anywhere since maybe there are people trying to penetrate and do something malicious act using your mail so best thing to do with that case is abandon your email since it seems there's some people know about it. If no other issue happen then its good but for preventive measure much better to avoid using that mail especially if you want to register on a platforms that you deposit some amount for investment or trading reasons.

I don't experience the same issue but with my old account which I didn't use anymore but try to consider all preventive measure for your protection.

Maybe someone was trying to intentionally or erroneously use your email address to register on Cloudbet?

I have an account with them from way back. I also stopped using the casino for some good years now, but the last promotional email I got from them was in 2018. Maybe some messages end up in the spam folder, I am not sure.

This thread is inactive for the long term inactivity of Cloudbet team here in the forum. Anyway, you have received this email as someone has tried to create an account on Cloudbet with it. I haven't received any message like that. But I just tried to create a new account with my Cloudbet email address, and I got the same email like you after trying this.

3 months since no one posting in this thread. I'm posting here today because something strange happen to me, that I received an email from cloudbet support this I don't know why I received an email like this since I'm not  doing anything with cloudbet account and never visited it again. As i remember the last time I played in this website was 3 years ago and haven't received any email promotions since I unsubscribe to the email newsletter promotions. Does anyone of you who played in this casino experience the same thing?

Is gambling one of the reasons you are irresponsible with your finances and can't even take proper care of your young family?
Please stop making gambling as a source of income. Only gamble what you can afford to lose, and always do it as a source of entertainment.

That being said, why do you still continue using a service that has poor customer support, yet there are other much better ones out there.

Some betting agents offer this rubbish sportsbet.but after 2-3 wins their limit.these cleaners are very rude.in addition, there are countless complaints about the theft of funds

Lol. It depends on who he is dealing with. Most of the time, people are just unreasonable anymore that’s why they can’t accept a valid reasoning. Steve never give a call here that is not fair to both party.

If you can provide a valid reference without any bias opinion then I will believe to you. 

The common thing is that both of you are in profit (winning). Generally, every sportsbook (odds provider) limits the account of a user if the user makes profit continuously. It doesn't matter to them whether the user is a high roller or not. However, betting site doesn't apply the same rules if you are winning on casino games.

and steve is the same trash.

They don’t care about your VIP status as long as you are winning since you are unprofitable to their business. They will only treat you as real VIP if you are in negative profit while you already established your account as unprofitable through the years.

That’s how casino work so maybe try casino that is reputable and very active here next time so that you can appeal your case like this. I highly recommend sportsbet.io because Steve is very reasonable man and their casino is on the business for a long time while they are active here in the forum. There’s no way to appeal this kind of case when talking to casino support in the website.

btw i was at the last vip level
bet around 20-30k weekly
made around 40 profit this year and they start limit my bets 10-20 dollars max
a bit sad as a vip
so of course u cant stay in the vip level
i do my kyc again the second in one year ; take all the money and left

i feel betrayed by how they act

dont forget to say that u lose the 40k and u want it back
LOL

self proclaim "The No.1 Bitcoin gambling Site"     I've been a a member since they are started.. I can say they have poor customer service specially if you are a highroller and also if you are winning. So be careful with this site..

I appreciate your input on personal responsibility in addressing addiction. It's true that individuals should take proactive measures. However, it's equally important for gambling operators like Cloudbet to uphold their responsibilities, especially when they claim to operate within the bounds of the law. Deceptive marketing tactics can undermine the efforts of individuals in recovery. It's essential to address both sides of the issue for a fair perspective.

Gambling or any form of addiction starts with you helping yourself. When you are an alcohol addict, you keep away from material, any place or situation that might lead you to become an alcoholic once again.

Same thing with gambling or online gambling. After self-excluding, you should have abandoned all the email addresses related to casinos or at least unsubscribed from receiving the promotional offers/materials.
Stopping addiction takes a lot of sacrifice, lest any small triggers put you back in the state where you were.

I am currently addressing a problem gambling addiction and have taken proactive measures by permanently self-excluding myself from participating in any form of gambling with legal and licensed operators within Australia. This self-exclusion was intended to ensure that I could not engage in gambling activities, even if I were inclined to do so.

In September 2022, I encountered a troubling situation when I received marketing communications from Cloudbet. These communications explicitly encouraged my participation, stating phrases such as "join the club" and claiming that Cloudbet had been "serving Australia's crypto community since 2013." I possess substantial evidence documenting these marketing materials.

Moreover, when accessing Cloudbet's website from an Australian IP address, their homepage boldly declared, "The best Bitcoin sports betting site in Australia." Once again, I have gathered concrete evidence to support this claim.

Regrettably, these marketing tactics successfully lured me into activating an account with Cloudbet. Over the course of my account's existence, I made deposits exceeding $40,000. During this period, it became increasingly evident that my vulnerability to problem gambling was exploited rather than addressed.

Eventually, I encountered a disconcerting situation where I could no longer access Cloudbet's website, as it displayed a government notice stating that they were "banned." Upon conducting further research, it became apparent that the Australian Government and the Australian Communications and Media Authority (ACMA) had formally banned Cloudbet and conveyed this decision in July 2022. This action occurred two months prior to the distribution of the misleading marketing material and my account activation. I am prepared to provide documented proof of the public notice and correspondence between the Australian government, Cloudbet, and Curacao Egaming regarding this matter.

I am deeply troubled by these circumstances, as I feel I have been deceived, misled, and deliberately targeted by Cloudbet. Had Cloudbet genuinely held an Australian license, as they professed, I would not have been able to create an account in my excluded state.

Upon contacting Cloudbet's support and raising my concerns, they consistently maintained that my understanding was incorrect and asserted that they were legally operating under full licensure within Australia's jurisdiction. This, I firmly believe, is a manifest falsehood.

Cloudbet's own licensing requirements explicitly dictate that operators must have a thorough understanding of the laws governing the jurisdictions in which they offer games of chance. Furthermore, their terms and conditions, which I reviewed carefully, unambiguously state that they do not accept registrations from individuals residing in jurisdictions that prohibit online sports betting, gambling, gaming, and games of skill, particularly when involving cryptocurrency.

“7.1.1. Before you are able to start playing on the Website, we will require you to first register with us.


7.1.2. We do not accept registration from persons resident in jurisdictions that prohibit you from participating in online sports betting, gambling, gaming, and/or games of skill, for and/or with Cryptocurrency.“

The issue transcends my personal experience; it raises a significant concern regarding Cloudbet's actions and the broader implications of their conduct. By allowing individuals from banned jurisdictions to register, Cloudbet potentially manipulates the situation to its advantage, misleading players with marketing materials while retaining the ability to deny payouts should a player win significantly.
There are plenty of examples I can provide where Cloudbet refused to pay users from banned jurisdictions and rather than paying out winnings, decided to void all bets and refund deposits. Cloudbet should remain consistent and do that for the losers too.

It does not look good at all when the Cloudbet forum representative has not logged in since 9th January 2023. It virtually demonstrates they have given up as far as their involvement in the forum is concerned. You have locked your thread therefore it is not possible to post there but at least you managed to withdraw $10,000 yesterday.

The remaining $30,000 is still pending according to your last post. Hopefully you will receive all outstanding funds soon.

from what I could see in your thread in total you had to withdraw 35000 USDT, and they already allowed you to successfully withdraw 20,000 USDT, so there are still 15000 USDT left for you to withdraw, something interesting is that you managed to make all these withdrawals without I need to go through KYC, but the question I can't understand is why do you have to withdraw the money in parts instead of withdrawing it all at once? That's why I ask you: did you choose to withdraw in parts or did you choose to withdraw all at once but the casino is sending the money in parts?

the answer to this question would lead us to more other questions such as why would the casino be giving you money in parts and with a difference of a few days? the casino doing this could lead me to think that they are waiting for a lot of people to lose so that they can take the money that these people lost and pay you, that would be the only plausible explanation, but I have also read somewhere a similar case related with another casino and in that casino they blamed the payment provider, I hope this is not the case with your problem and Cloudbet

I also hope we don't hear things like: our team is investigating to see if there was any cheating and then we will pay, I hope you manage to make all the withdrawals, in my opinion you should not have closed your thread in the scam section accusation, that's because your problem it has not yet been completely resolved, while your problem is not completely resolved you have to leave the thread open, also because it is a case of accusation of scam that you opened against the casino, even if you are being paid in parts it does not mean that you have already been 100% paid