I would strongly not recommend playing on Cloudbet. I suffer from gambling addiction and have made several accounts on their platform. I have asked them to close my account and they refer me to a 24 hour cooling period link that doesnt work. Closing your account through chat doesnt work anymore. This are the chat logs from the support:
Conversation with Cloudbet
Started on December 14, 2024 at 01:41 PM Amsterdam time CET (GMT+0100)
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01:41 PM | novembernatt30: hi
01:41 PM | Seb from Cloudbet: Hello! Welcome to Cloudbet support novembernatt30, I'm Seb and I will be helping you out with your query today.
01:41 PM | novembernatt30: i have made multiple accounts on this platform and i have a gambling addiction
01:42 PM | novembernatt30: i want you to permanently close this account immediatly because i have a gamlbing addiction and this is my 10th account here
01:43 PM | Seb from Cloudbet: Could you give me the username other one of your other accounts please?
01:46 PM | Seb from Cloudbet: If you want to exclude this account yourself please follow the instructions below
To close your Cloudbet account, select the profile icon at the top-right of the main screen (
https://www.cloudbet.com/beta/en/casino/lobby). Next, select 'Learn more' next to Responsible gambling and follow the instructions. Let me know if you need some help going through the steps.
[App: Article Inserter]
Following a 24 hour exclusion you will be able to close the account permanently.
02:19 PM | novembernatt30: hi
02:19 PM | novembernatt30: i want it to be permanently closed
02:19 PM | novembernatt30: because i have a gambling addiction
02:20 PM | novembernatt30: i dont want to self exclude
02:20 PM | novembernatt30: i want YOU as support to close it immediatly
02:20 PM | novembernatt30: you have done it before
02:20 PM | novembernatt30: do it again
02:20 PM | Seb from Cloudbet: Yes you can do that through the self exclusion process explained above novembernatt30.
02:20 PM | novembernatt30: No
02:21 PM | novembernatt30: i want you to close my account
02:21 PM | novembernatt30: you are able to do it
02:21 PM | novembernatt30: i am recording this chat
02:21 PM | novembernatt30: taking screenshots too
02:21 PM | novembernatt30: you are obliged to close account immediatly if a customer requires it
02:21 PM | novembernatt30: or else i will post these screenshots on bitcointalk on your forum post
02:22 PM | novembernatt30:
https://bitcointalksearch.org/topic/cloudbet-sportsbook-and-casino-bet-with-btc-and-bch-100-deposit-bonus-33355202:22 PM | Seb from Cloudbet: No please follow the self-exclusion process listed above novembernatt30.
Self exclusion is a self managed process on Cloudbet.
02:22 PM | novembernatt30: okay great i will not post these screenshots onto bitcointalk
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Exported from Cloudbet on December 14, 2024 at 02:22 PM Amsterdam time CET (GMT+0100)