(RESOLVED) Cloudbet verification stuck for more than 1 week

Ziskinberg

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Quote from: Wapfika on August 10, 2023, 09:09:06 AM

Quote from: Ziskinberg on August 10, 2023, 08:13:15 AM

Quote from: sunnnn93 on August 10, 2023, 03:01:17 AM

Problem resolved thanks you all for you advice

https://i.gyazo.com/64b6e6fd3969f1454fd2833f6b1bd8bc.png

It appears that posting in the forum can indeed expedite the process. I'm glad to hear that you were able to recover your funds. Once more, Cloudbet has demonstrated its legitimacy as a gambling site by effectively addressing any complaints that have been raised on the forum. As of now, the account is still clean.

Cloudbet forum account is not active since January so it’s very hard to determine whether his issue was resolved because of this thread or his waiting is already the exact time frame for cloudbet to resolve the issue.

I think this thread can only serve as a warning and at the same time hope for anyone that encounter same issue to cloudbet to just be patient on waiting and keep updating the support about their issue. Cloudbet preferred to answer all their issue through there platform btw.

Even if the account is no longer active, it's likely that they comprehend the repercussions of having their account associated with an unresolved scam accusation. I recall that they used to promote themselves on the forum, either through signature campaigns or directly through the forum ads. Considering the effort and resources they invested in building their reputation, I doubt they would simply disregard that and waste their past efforts. So I'm sure they are still monitoring threads involving their company, specially complaints.

Wapfika

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Quote from: Ziskinberg on August 10, 2023, 08:13:15 AM

Quote from: sunnnn93 on August 10, 2023, 03:01:17 AM

Problem resolved thanks you all for you advice

https://i.gyazo.com/64b6e6fd3969f1454fd2833f6b1bd8bc.png

It appears that posting in the forum can indeed expedite the process. I'm glad to hear that you were able to recover your funds. Once more, Cloudbet has demonstrated its legitimacy as a gambling site by effectively addressing any complaints that have been raised on the forum. As of now, the account is still clean.

Cloudbet forum account is not active since January so it’s very hard to determine whether his issue was resolved because of this thread or his waiting is already the exact time frame for cloudbet to resolve the issue.

I think this thread can only serve as a warning and at the same time hope for anyone that encounter same issue to cloudbet to just be patient on waiting and keep updating the support about their issue. Cloudbet preferred to answer all their issue through there platform btw.

elevates

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Quote from: sunnnn93 on August 10, 2023, 03:01:17 AM

Problem resolved thanks you all for you advice

https://i.gyazo.com/64b6e6fd3969f1454fd2833f6b1bd8bc.png

Good to hear that your problem has been solved now and I hope you do your KYC prior to depositing a significant amount. Such issues won't happen if you win big next time. Since your problem has been resolved please go ahead and lock this thread. If you do it then spamming won't happen on this thread and it will help the boards. Otherwise users will keep on replying to this thread without any reason.

Ziskinberg

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Quote from: sunnnn93 on August 10, 2023, 03:01:17 AM

Problem resolved thanks you all for you advice

https://i.gyazo.com/64b6e6fd3969f1454fd2833f6b1bd8bc.png

It appears that posting in the forum can indeed expedite the process. I'm glad to hear that you were able to recover your funds. Once more, Cloudbet has demonstrated its legitimacy as a gambling site by effectively addressing any complaints that have been raised on the forum. As of now, the account is still clean.

SamReomo

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Quote from: sunnnn93 on August 10, 2023, 03:01:17 AM

Problem resolved thanks you all for you advice

https://i.gyazo.com/64b6e6fd3969f1454fd2833f6b1bd8bc.png

It's great to hear that your issue is resolved, and now I don't think that there is need of anymore discussion in this thread. I suggest you to lock the thread as it would be helpful for the forum, and also for that site which stuck your verification because the issue is solved and that's why the thread should be locked.

acroman08

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Quote from: DoublerHunter on August 09, 2023, 05:43:05 PM

Quote from: sunnnn93 on August 09, 2023, 11:38:13 AM

Quote from: NotEssBeeF on August 09, 2023, 10:23:31 AM

this is the cloudbet M.O. lol

they just stall till you lose your money on tilt from this issue.

Dont cancel your withdraw and spam them daily.

I cannot cancel my withdrawal as I no longer have access to my account.

I'm going to take my troubles patiently I think it's just long and they will validate my account by then finally I hope

^ Number one question is why you are rushing to deposit your account even if it is not yet verified.
As a gambler, it is important to ensure that you are taking the right steps to protect your interests. One of the best practices you can adopt is to have your account verified before making any deposits. This precaution can help you avoid the common pitfall of facing verification issues after you have already deposited funds. By verifying your account beforehand, you will streamline the process and enjoy a smoother experience overall. Remember, proactive measures can go a long way in enhancing your gambling journey. So good luck, I have you have a better experience for your next update and give it back to you your fund.

because it is less hassle and who wouldn't want to gamble anonymously? verifying your account before depositing any money on the account removes the kind of issue OP experienced, a lot of gamblers still want to gamble on gambling sites without their identity being known because they want to remain anonymous as much as possible. anyway, yeah, if a gambler wants a smoother experience and doesn't want to experience what the OP experience, it would be better for them to verify their account first before depositing any money and gamble.

Quote from: sunnnn93 on August 10, 2023, 03:01:17 AM

Problem resolved thanks you all for you advice

https://i.gyazo.com/64b6e6fd3969f1454fd2833f6b1bd8bc.png

thanks for updating and I am glad your issue got resolved.

sunnnn93

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Problem resolved thanks you all for you advice

https://i.gyazo.com/64b6e6fd3969f1454fd2833f6b1bd8bc.png

DoublerHunter

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Quote from: sunnnn93 on August 09, 2023, 11:38:13 AM

Quote from: NotEssBeeF on August 09, 2023, 10:23:31 AM

this is the cloudbet M.O. lol

they just stall till you lose your money on tilt from this issue.

Dont cancel your withdraw and spam them daily.

I cannot cancel my withdrawal as I no longer have access to my account.

I'm going to take my troubles patiently I think it's just long and they will validate my account by then finally I hope

^ Number one question is why you are rushing to deposit your account even if it is not yet verified.
As a gambler, it is important to ensure that you are taking the right steps to protect your interests. One of the best practices you can adopt is to have your account verified before making any deposits. This precaution can help you avoid the common pitfall of facing verification issues after you have already deposited funds. By verifying your account beforehand, you will streamline the process and enjoy a smoother experience overall. Remember, proactive measures can go a long way in enhancing your gambling journey. So good luck, I have you have a better experience for your next update and give it back to you your fund.

sunnnn93

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Merit: 1

Quote from: darkangel11 on August 09, 2023, 01:53:56 PM

Quote from: sunnnn93 on August 09, 2023, 11:38:13 AM

I cannot cancel my withdrawal as I no longer have access to my account.

I'm going to take my troubles patiently I think it's just long and they will validate my account by then finally I hope

Keep us updated. Casinos shouldn't take more than 2 weeks to process a simple verification, as long as you provide every document in the right format.
I keep saying this as I've been working in support for some time: a single verification usually takes a worker 10-20 minutes to verify. I'm talking at a situation where there's a number of pictures/scans, including a proof of residence, a document with a picture and a selfie. The only reason to delay that (if you're a legit company) is if you have a lot of requests and little staff, but it should never take more than a week.

I will keep you informed of the evolution of the situation.

darkangel11

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Quote from: sunnnn93 on August 09, 2023, 11:38:13 AM

I cannot cancel my withdrawal as I no longer have access to my account.

I'm going to take my troubles patiently I think it's just long and they will validate my account by then finally I hope

Keep us updated. Casinos shouldn't take more than 2 weeks to process a simple verification, as long as you provide every document in the right format.
I keep saying this as I've been working in support for some time: a single verification usually takes a worker 10-20 minutes to verify. I'm talking at a situation where there's a number of pictures/scans, including a proof of residence, a document with a picture and a selfie. The only reason to delay that (if you're a legit company) is if you have a lot of requests and little staff, but it should never take more than a week.

CryptSafe

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Sorry for your experience with this casino. I have come to realize that most casino have third parties incorporated which does verification on their clients or registered members and i believe that was the reasons the delay for their response and this has been the complaints from many members who are experiencing similar issues with their various casinos. Most times, it takes up to some months before they reply their client and another thing is the volume of assets in question because no casino would want to release a huge amount of funds without proper verification if there are doubts about the identity of the member. I blame the casino for not responding to you and updating you when you would get their feedback as to the result of your verification. I will advise you to be patient with them or you contact their representative as proffered bu members here.

livingfree

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Quote from: sunnnn93 on August 09, 2023, 07:56:17 AM

Thank you very much for your support and your advice, I will wait and let you know.

That's what you can do for now, to wait and if you think your wait isn't moving on. Then give them a notification and ask for follow ups.

They'll be alerted when you keep on pinging them on how's the progress of your verification until they give a verdict whether to allow you to continue or just let your account forgotten and return back your deserved fund.

Quote from: elevates on August 09, 2023, 08:12:28 AM

I do not understand why people deposit big amounts without getting themselves verified.

Possible that he thought that they won't ask for it and confident with that so he proceeded with huge funds.

sunnnn93

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Quote from: NotEssBeeF on August 09, 2023, 10:23:31 AM

this is the cloudbet M.O. lol

they just stall till you lose your money on tilt from this issue.

Dont cancel your withdraw and spam them daily.

I cannot cancel my withdrawal as I no longer have access to my account.

I'm going to take my troubles patiently I think it's just long and they will validate my account by then finally I hope

NotEssBeeF

newbie

Activity: 14

Merit: 6

this is the cloudbet M.O. lol

they just stall till you lose your money on tilt from this issue.

Dont cancel your withdraw and spam them daily.

piebeyb

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Bitcoin Trader

Quote from: elevates on August 09, 2023, 08:12:28 AM

I do not understand why people deposit big amounts without getting themselves verified. It is always a good idea to get verified first and then gamble on a trusted exchange. I have seen such threads wherein users are waiting for their withdrawals because the verification process is taking time. These users are those who might have found a way to bluff the house and that is the reason they are treated like shits. In this case, OP might have been flagged by the internal security team and that is why his verification is taking time.

It's a habit that everyone is always afraid that their identity will be misused by third parties and also hacked. That's why people prefer to play anonymously, so they don't trust the casino, so they don't want to verify from the start, but wonder why they trust the site. this and make a deposit, that alone looks strange to me why do they not trust identity matters on this platform why deposit they trust just like that

Even though cases like this happen very often, we don't know why the casino is processing for a long time, it could be that the account is marked as you think, so you need to do in-depth and manual verification, I'm also not a gambler at Cloudbet, so maybe waiting for their representative at this forum is for clarifying the problem to the OP, I'd love to get an update from the OP or from Cloudbet's side.

goldkingcoiner

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Quote from: Oshosondy on August 08, 2023, 03:46:06 PM

The best that you can do as a gambler is to get your account verified before you deposit anything at all. Many people have this issue of verification after they deposit money.

^ Exactly this.

Everyone should follow the advice of first verifying your account BEFORE you deposit any money into it. There are always risks with unverified accounts. Because they have not done the KYC procedure, they are treated all equally suspiciously even if they have done nothing wrong and have not gone against the terms and conditions of the online casino website.

And verification processes can take a very long time. Sometimes this is due to unusual account activity like using a VPN or making strange bets (like with an automated bot). But sometimes it takes long for no good reason.

elevates

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I do not understand why people deposit big amounts without getting themselves verified. It is always a good idea to get verified first and then gamble on a trusted exchange. I have seen such threads wherein users are waiting for their withdrawals because the verification process is taking time. These users are those who might have found a way to bluff the house and that is the reason they are treated like shits. In this case, OP might have been flagged by the internal security team and that is why his verification is taking time.

sunnnn93

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Thank you very much for your support and your advice, I will wait and let you know.

Wapfika

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Quote from: Oshosondy on August 08, 2023, 03:46:06 PM

The best that you can do as a gambler is to get your account verified before you deposit anything at all. Many people have this issue of verification after they deposit money.

I agree on this especially if you have high amount of balance to be deposit because casino frequently ask for KYC on high volume accounts. I remember that Cloudbet has a very bad reputation on verifying user account because there’s a case here before that Cloudbet ask a very peculiar way to verify account to the point that is very hard to follow like taking picture outside holding newspaper or something.

Doing KYC before will save time and hassle when withdrawing the balance since casino usually don’t have any reason to withhold the account unless it has some violation.

Outhue

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Why cloudbet though? I can't find their announcement thread on this forum, now it will be very hard for members on here to help you with anything, because if the casino is available on here we can drop messages in their ANn thread and peacefully wait for replies, this is why I don't like online casinos that have no account on this forum, it's because of days like this where something will go wrong with your deposits and withdrawal.

Now OP, the only option you have left is patience, you need to wait it out, and when the right time comes and they still haven't fix your problem you will then need to message them again, this is the max you can do, next time be picky and never send assets to any online casinos that you are still yet to pass it's verification.

Topic: (RESOLVED) Cloudbet verification stuck for more than 1 week (Read 321 times)