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Topic: Response from Linode regarding the theft case (Read 4267 times)

legendary
Activity: 1078
Merit: 1003
I'm really saddened that everyone is so fixated on the amount of BTC that was stolen instead of the crime that was committed and the perpetrator. I want someone to investigate Linode because I don't trust their word of how this crime came about. I want someone to go there, and do an independent investigation and verify what they are saying.

I don't want to force reimbursement, I don't care about that. What I really care about is whether or not Linode really was a victim in this or not especially because that's what really matters for the rest of their clients and their future. I actually don't believe they should be forced to pay something/anything back that wasn't preagreed upon in a contract with them.

Just find out if they actually are a victim in this so their customers don't get hurt again.
legendary
Activity: 1428
Merit: 1093
Core Armory Developer
IANAL, but I seem to remember that: No matter what terms and conditions there are, even if you signed a contract, "gross negligence" is still usually legally enforceable.  A party in a contract like this cannot act grossly negligent and cause harm to another party, then claim that their contract protect them from being responsible.

The question is, can you show gross negligence?  It might be worth a quarter-million dollars to try.   (assuming US).  I argue that designing a universal backdoor into a piece of software that is marketed as "secure", and not letting the users know that it exists but letting your employees know is either grossly negligent, or borderline criminal (well some employees have to know, but how many?).
hero member
Activity: 714
Merit: 500
Fuck this.
hero member
Activity: 700
Merit: 507
Bitcoins are not recognized as a currency at all, or as payment method in general

Well, they have market value, so they would at least be considered as commodity. If they declare that it has no value whatsoever, then that would mean that they won't be able to tax it. It's still a win.


Good point actually
hero member
Activity: 938
Merit: 1002
Bitcoins are not recognized as a currency at all, or as payment method in general

Well, it has market value, so it would at least be considered as commodity. If they rule that it has no value whatsoever, then that would mean that they won't ever be able to tax it (at least to my naive mind). It's still a win.
hero member
Activity: 700
Merit: 507
I really dont think sueing them or asking fbi (or whatever) for help will make any difference.
Bitcoins are not recognized as a currency at all, or as payment method in general. So HOW is the FBI to accept that $200 000 were stolen?
My personal view is that there are only a few scenarios that can come out of sueing linode:
(ordered by probability)

1) No case gets filed
Linode has in their agreement that they arent liable to such problems AND they gave a compensation
2) A case gets filed
Linode agrees on a somewhat higher compensation: Maybe 5yrs of free service? But nothing remotely close to $200000. Since you have lost money by lost reputation and so on. Your Income isnt just what it was before.
3) A case gets filed
Bitcoins get recognized as having value, maybe a currency. So There has to be a full compensation. At this moment Bitcoins would also get a new price peak since it would become "real"... most unlikely to happen though Sad
legendary
Activity: 1092
Merit: 1001
They should be sued *if* they didn't (or won't) cooperate in properly reporting this as a theft (whether or not the stolen data is considered 'money' by the law) and providing all relevant information to a law enforcement agency.
legendary
Activity: 2072
Merit: 1001
if banks are not liable for contents in safety deposit box when stolen, even by bank employees or facilitated by bank employees or through gross negligence of bank employees... what makes people here think that bitcoinica has any chance of satisfaction?
sr. member
Activity: 305
Merit: 250
Crypto X Change
I still say they should be sued. It happened due to their own internal policies with employees and security, not because of the customer's account security. How is that not 100% their fault?

We agree. Action should be taken.
hero member
Activity: 900
Merit: 1000
Crypto Geek
Moving to a new VPS would be a huge time commitment for me.

I want to have a process of backing up so smooth that restoration to a new service should be within a few commands...
legendary
Activity: 1904
Merit: 1002
I still say they should be sued. It happened due to their own internal policies with employees and security, not because of the customer's account security. How is that not 100% their fault?

Well if their terms say they aren't liable maybe not sued but definitely investigated by some external crime fighting agency. I mean are we seriously take their word for what exactly happened?

If it's an American company I'd contact the FBI. And if it's not it'd contact their countries respective crime fighting agency. Let's not just rollover every time someone get's their wallet stollen, these things can get investigated, if not by tracing the money, maybe they can do it by tracing the breach.

+1
hero member
Activity: 756
Merit: 501
There is more to Bitcoin than bitcoins.
If I understood correctly, they had a backdoor in the system that their users never knew about, but the thief somehow did. This enabled theft of serious ammounts of money (sic!), and deserves serious response. 
legendary
Activity: 1078
Merit: 1003
I still say they should be sued. It happened due to their own internal policies with employees and security, not because of the customer's account security. How is that not 100% their fault?

Well if their terms say they aren't liable maybe not sued but definitely investigated by some external crime fighting agency. I mean are we to seriously take just their word for what exactly happened?

If it's an American company I'd contact the FBI. And if it's not it'd contact their countries respective crime fighting agency. Let's not just rollover every time someone get's their wallet stollen, these things can get investigated, if not by tracing the money, maybe they can do it by tracing the breach.
donator
Activity: 980
Merit: 1000
They have actually admitted fault right there. Provided you don't accept their offer as settlement (and you don't seem to be interested) this can help in court.
hero member
Activity: 588
Merit: 500
Hero VIP ultra official trusted super staff puppet
I still say they should be sued. It happened due to their own internal policies with employees and security, not because of the customer's account security. How is that not 100% their fault?
donator
Activity: 980
Merit: 1000
Ouch.  That has to sting.  So "generous" of them to offer a whole year of service.  I will never do business with Linode.

They knew we would never do business with Linode again. So the credit is pretty much worthless.

It's fine for LOLcat sites though  Tongue this Linode amateur shop.
N12
donator
Activity: 1610
Merit: 1010
I hope you earn the money back 100 fold.
I doubt he can ever earn 4 million Bitcoins.

Oh, "money", that means fiat, my bad. Grin
legendary
Activity: 1008
Merit: 1023
Democracy is the original 51% attack
LOL... "our system sucks balls and lost you a couple hundred grand, so in return we'll let you keep using our service for free."

Bitcoinica lost all this money by the fault of Linode, and chose to cover the entire cost and reimburse its customers.

Linode enabled this loss through their own malfeasance, and chose not to cover any of the cost.

Bitcoinica has my sincere respect, and they demonstrate that even in the "wild west free market" of Bitcoinland, honor and market incentive can be better safeguards against theft than any regulatory body or legal system. Thank you Zhou! I hope you earn the money back 100 fold.
hero member
Activity: 614
Merit: 500
I have been using Linode for over a year now. A few months ago I went to their IRC channel and asked the people there why Linode does not accept Bitcoin and I got laughed at. That was strike one.

Then this ordeal happened. I didn't lose any money, but it was strike two.

I know of BitVPS and I am considering switching to them. Problem is I'm not a huge techie. It was a huge learning experience to build my VPS from scratch and host my website, VPN, email accounts etc. Moving to a new VPS would be a huge time commitment for me.

I may do it anyways down the road, but I'm curious, the people who DID lose money at Linode, where are they going now? What are they doing? Are they moving to BitVPS? Everybody here that is done with Linode, what are you doing? Where are you going?
legendary
Activity: 1099
Merit: 1000
lame, but absolutely expected
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