Topic: Ripple wallet getting ripped on Coinpayments.net (Read 7485 times)

I just looked up un4given.1991's support ticket, his email had been hacked and the hacker accessed his account that way to send the funds (they were sent to ShapeShift.) HTTP logs showed the hacker doing a password reset then logging in with Email 2FA and doing email confirmation of the withdrawals.

We do highly recommend enabling Google Auth/TOTP on all accounts so there isn't a single point of failure on your account.

thanks for the answer

no he didn't know the password. its really sad when u get in Crypto Investing and lose all your money in less that 14 hours . website support is joke! all my coins automatically sent to another wallet. without my permission  , when I check in transactions its shows that xrp send by you to another address. its really dangerous and it has Worse support ever It's a fraud!
what u guys recommend for xrp and tron coins?

reply to my msg kindly

hi

I am interested to buy 2000 XRP

anyone here for sell?

you've probably got hacked. is your friend knows your wallets password?  because if he did then maybe he is just the real suspect behind this. or maybe you just visited a clone/phised site of coinpayments.net without notcing the correct url addres but you can still try to contact their costumer support for immediate help and see if they can still recover your lost coins although it is not really possible because cryptos dont have a cashback support unlike to paypal or any other payment methods.

Guys  Plz  help me     what can i do ?? anyone?

hi
my friend transferred 165 ripple to my account  yesterday . today when i tried to enter my account my password seemed to be changed so i restarted it . when i got into my account i saw all my coins have been transferred to an anonymous account. please help me my life is ruined. what can i do?

To all our valued users,

After a long and arduous 6 months, our team at CoinPayments is proud to announce completion of the reimbursement for all stolen Ripple (XRP) coins from the unfortunate incident of June 5th, 2017. We have remained dedicated to our initial statement and compensated all users in full for their losses in XRP balance. We have completed a complex back-end rebuild including multiple new safety measures and protocols to ensure this issue never occurs again. CoinPayments is committed to setting precedence and prosecuting individuals to full extent of the law for abusing our services. We continue to work diligently with the Royal Canadian Mounted Police along with international authorities in France, the Netherlands, Russia and other cooperating countries to complete the long and tedious prosecution of all perpetrators who didn’t return the stolen funds. We will update the community once arrests are made and prosecution is completed.

We are excited to move forward with integrity and transparency and greatly appreciate all of your patience and support throughout this process.

Happy holidays!

Sincerely,
Your team at CoinPayments Inc.

And another e-mail from coinpayments.net

Dear users of CoinPayments,

I wanted to give you a midweek update and personally tell you about the progress we have made regarding the recent Ripple incident. As pioneers in new frontiers solutions don't always come without challenges. Although contact has been made with many of the suspects, the funds have not been returned as hoped. This has made it very clear that most of the withdrawals were not done accidentally, but with malicious intent. We are now moving forward with prosecution of the perpetrators to the full extent of the law. This will set a precedent in this territory and deter future financial crimes in the space.

All the reimbursements to this date have come straight from the pockets of the CoinPayments team. Over the past week we have been able to acquire 55% of all of the XRP coins that were stolen through an enduring process with Ripple’s OTC desk. The funds have been distributed evenly amongst all accounts that were affected by this tragic loss. Moving forward, 50% of all CoinPayments’ revenue will be dedicated to acquiring XRP coins and reimbursing our users until we can put this incident behind us.

We thank you from the bottom of our hearts for your patience and support during this challenging time. Our aim is to not only make things right with you, our valued clients, but to also demonstrate that there is integrity and trust amongst our community. We hope you will take this opportunity to continue supporting CoinPayments as it grows, develops, and adapts, and cryptocurrencies pave the way to the future of finance.

Sincerely, your team at CoinPayments Inc

I just got a transfer from coinpayments.net

Hello Xxxx,

You have received a transfer of 1681.91933945 XRP from CoinPayments Support.

To view your current coin balances click https://www.coinpayments.net/acct-balances

Thank you,
CoinPayments.net
Support is available at: https://www.coinpayments.net/help-support

I dont know why they sent this exact value still. I had 2994 XRP in my wallet before they vanished.

It seems they kept their word... im waiting for the other transfer with the remaining balance now

 

Isnt your wire transfer with Ripple cleared yet ??
To all the people,
Coinpayments had sent an official email to me ( probably to all the users whose xrp stolen) telling the details of incident and that how they are going to reimburse users early next week when their wire transfer gets cleared. As I am writing this, Wednesday is already over, and I am checking my wallet since monday morning hoping that something will appear but only got dissapointment.

Maybe coinpayments genuinely wants to return money and working on it but what is the point of making such official promises when you are unable to deliver them. Till the last email I had faith in coinpayments and would have used them in future also but after so much waiting and having to check my account every half hour I feel cheated and disrespected by coinpayments. Even when my money gets returned, I wont use or recommend your services.

My understanding is that they contacted the people who they were erroneously sent to and convinced them to return them. I believe they bought some XRP to make up the difference so that they could return XRP to customers while their recovery efforts were still ongoing.

Can anyone explain how they recover stolen coins? I didn't really understand that part from there email 

I'd like to know why 21 million XRP are being held in CoinPayment wallets?  One would assume a weekly or even daily withdrawal to a secure wallet would be in order. CP is not an exchange so there isn't a great need to use them for storage and you don't get any wallet keys. 

I'm glad that CP is doing what it can to get through this though.

where is the OFFICIAL topic? more noobs shit storys i fear..

Yes, the problem is with the coin payments not with the XRP. But now the issue has been resolved may be in the coin payments.
We don't know how to secure our wallets with these hackers, even though we provide a lot of security how they are finding the passwords?

Thank you, Coinpayments.

Email update from Coinpayments:

To all our valued customers,

As many of you know, we are standing at the edge of a new society one where currency is digital and massively global. It is CoinPayments mission to keep ahead of the changes and allow our clients to have the best advantages at every turn. With a new world and a new system there are many new opportunities and risks that are undertaken. We are writing you today regarding our continuing investigation into the theft of our user's Ripple coins from the CoinPayments system. As most of you are aware, we discovered a technical issue with the Ripple hot wallets on June 5th, 2017. This security flaw was immediately rectified upon discovery, however the vulnerability allowed a handful of users to overdraw XRP from other user’s accounts.

The total exposure of this theft was over 21 million XRP coins spread across our user base. Through the diligent work of our core developers we have managed to track most of the stolen funds between a few major suspects. These identities will remain private as law enforcement agencies are still completing the investigation.

Firstly, we want to assure you that we take this matter very seriously and we value our user community and our reputation. CoinPayments is committed to returning all the funds that were stolen to every user affected by this crime.

We have identified every person who took advantage of this vulnerability and have reached out to them via our securities lawyers in the hope this was done in error and not in a malicious way.

Many users have come forward and returned the coins they mistakenly withdrew, however the reclamation of the majority of missing Ripple coins from the major suspects is taking much longer than anticipated as this investigation continues.  With the cooperation of local and international authorities we are pursuing this with the full extent of the law.

To show our commitment to our users we are dedicating our entire corporate liquidity reserves to procure XRP coins directly from the Ripple Inc, OTC (over the counter) purchase desk. The core members of our team will also be using our personal funds to assist with the speed of this recovery.

Ripple Inc upper management was immediately contacted in an effort to restore user funds as quickly as possible by purchasing them directly off the market. A purchase of this size on the open market through exchanges would be inefficient and manipulative to the XRP price.  Ripple Inc has graciously offered us locked in current rates for XRP coins in order to facilitate our purchase. This process requires very thorough Know Your Customer and Anti Money Laundering protocols which CoinPayments has been facilitating over this week and finally completed today.

We were hoping to begin reimbursing our users for their losses beginning today, Friday, June 16th, 2017, however due to the large amount of funds required and the complexity of this transaction it will take us through the weekend to complete the Ripple purchase. User accounts will reflect the distribution of the funds in XRP coins as soon as our wire is confirmed early next week. We will continue to update the community as the situation progresses.

The stress and pressure you are feeling is not unheard or taken lightly. We at the CoinPayments community carry the burden of stress in our partnership with you ten-fold. We understand many have used their savings and have mentioned lawsuits. Our desire is that in the months and years you have partnered with us, that we would work through this together and conquer the challenges ahead. We are here to protect the investments and recoup any losses that have occurred. We understand the urgency and frustrations of all of those involved and appreciate all your patience and support. We hope to build a stronger and tighter community through these challenging times.

Rest assured, the CoinPayments team is working day and night WITH you to restore what was lost. Please stay focused on the task at hand and let us recover the money together. We will continue to operate with the transparency and integrity that this community deserves.

We have taken initiative to create a Public Relations department in order to deal with correspondence to the situation at hand. Please forward all inquiries to [email protected], Thank you.

Sincerely,
Alex Alexandrov
CEO of Coinpayments Inc.

I owe you guys an apology. I was just shown the full text of an email you had already sent to customers several days before my comment that actually answers most of these questions. I had previously seen another email and an excerpt from this one, but not the part that answered my questions.
I should say that I have no special knowledge about this incident, nor have I communicated with anyone else at Ripple about it other than briefly to offer assistance and was told that it was not needed.

Hello JoelKatz,

Your questions appear inflammatory and do nothing to help us work through this issue with our clients. Understand that people are worried about their funds and we have made it very clear that we are taking responsibility for the safe return of the users stolen XRP.

Due to the delicate nature of the issue along with legal implications, we cannot provide further information in the detail you have requested. However, we are currently working with Miguel at Ripple OTC if you need to learn more.

Please await a formal update from CoinPayments which will follow shortly.

Sincerely,
CoinPayments Inc.