Topic: Ripple wallet getting ripped on Coinpayments.net - page 3. (Read 7557 times)

Same here.. let's know us if you have any issue guys

surprised the price isn't down more today

Got a reply from support:

We are working on restoring everyone's balances as we are collecting back overdrawn funds. All reimbursed funds will be distributed evenly between all effected user as those come in. We will also divert 33% revenue share to all accounts in order to speed time of balance recovery. Unfortunately we are unable to provide any more information for individual accounts, in short; your balance will be restored once we collect the missing funds for everyone.

Mr. Data - Technical Support

Let's wait and see seems like they are working on it

One guy lost 2.45 million in XRP...

I hope they can fix this... They have to if they want their reputation stays intact...

yeah me and 5 friends of my received the same e-mail from coinpayments... do you guys really believe there is hope they will recover our funds? I really hope so, i had a very large amount holding XRP

If your money was involved in this you will not say that. With crypto currencies, time is everything. I could have traded my ripple for some other currency to increase its value. You cannot hold onto someone's money for whatever reason. It is the company's responsibility to restore all the missing amount in a timely fashion however they want to do it rather than spread all the payment and pay peanuts to member's account until the balance is complete. What is this? An investment site or what?

thats a waste of effort, they clearly say they are working on restoring the funds, not taking them. why can't people just read lol?

Hi Guys, My Ripple is also gone this morning and I also received the same email.

Thanks for pointing us at that, i will look at it right away.

There is already a petition for Coinpayments.net to pay back the ripple or face legal action
https://www.facebook.com/groups/1986688654888260/

Same here! All XRPs gone from my wallet. I have emailed support to ask for an indication on when we can expect our XRPs to be restored, but no answer yet.

Hey, guys mine Ripple missing too If they dont do anything to bring the missing ripple for all of us im with you to go search help from layers!!

I have also received the above email. There is a significant amount missing from my account. I hope they are quick to recover the funds as the amount will increase if ripple goes up.

I'll keep you guys posted and you do the same.

Yes.. Wtf i lost my Ripple.

I hope they do something about it.
If they don't i hope alot of us can come together and i will prepare a lawsuit for sustained financial damages..

Dear,

It is with deep regret we must inform you of an error we discovered in our Ripple service on June 5th, 2017 that allowed a few users to withdraw excessive XRP from hot wallet XRP accounts. Our records show that you are one of the users affected by this unfortunate activity. The issue was hard to detect because of the rarity of circumstances where it could happen. We have done a full review of our systems and added additional checks and protections to make sure similar issues don't occur in the future.

This isolated incident is the first of its kind on our platform and affected only ripple wallets which were not taking advantage of our long-term coin storage solution, the Vault. The people who exploited the glitch were not hackers, but other long term users of our service who made errors or chose not to report the discovered issue and ended up withdrawing other client’s XRP. Their detailed personal information has been collected and they all have been contacted to return the funds immediately. We are in communication with some already and reclamation process has begun with the help of our lawyers. Early response indicates that honesty appears to be prevailing. Some of the funds have already been returned and through a series of escalating steps we will be making every effort to ensure the XRP is returned to its rightful owners. We will be working diligently with local and international authorities for the safe return all balances and will proceed with criminal prosecution of those who do not return the funds willingly.

 Your patience is greatly appreciated as we work through this matter. Note that your balance has been updated to reflect your new balance. Our support staff will not be able to give any information regarding the situation or adjust your Ripple balance.

 We would like to remind everyone that any coin stored for an extended period should always be Vaulted. This service is free and offers the highest level of protection for any funds kept online. Additionally, we will dedicate 1/4 of our revenue flowing directly to effected users until we restore all of the missing value in their accounts. All coins recovered will be evenly distributed among all accounts effected as those come in.

 Sincerely,
 Alex Alexandrov
 Chief Executive Officer
 CoinPayments Inc.



Other people who are a victim of this ?

I think and hope Coinpayments will/can fix this... Still have a lot of trust in the company...