Just leaving this here because I heard many Newbies are using Exodus and its included exchange function because it’s easy to use (but expensive).
Recently, some negative experiences happened and were reported on Reddit. I don’t know if that just happened to a few users and if it’s not much of an issue, but in general Newbies should be aware of this when they are using the exchange function of Exodus.
Users should know that Exodus is not an Exchange itself, but only a desktop wallet with an integrated Exchange function. The exchange of cryptocurrencies is therefore carried out by an independent third-party provider used by Exodus. Exodus is forwarding the cryptocurrencies to be exchanged by these external services. Until the end of 2018 Exodus had a partnership with ShapeShift, which operates from Switzerland and Denver. But when they were forced by the SEC to introduced KYC, Exodus was in need to look for another business partner.
This function is now performed by 5 different providers, including Changelly and CoinSwitch etc.. However, reports have appeared recently that users are losing their coins when they are using the Exchange feature.
During the last few months, some users have complained, especially on Reddit: https://www.reddit.com/r/ExodusWallet/comments/e6rydc/beware_exodus_exchange_scam_ripped_75_via/https://www.reddit.com/r/Bitcoin/comments/ei0h8m/coinswitch_exodus_scammed_6500_euro_coinswitch/https://www.reddit.com/r/ExodusWallet/comments/egphm2/exodus_coinswitch_are_a_huge_scam/And here is a short summary how they got scammed: Some users had used the Exchange function in Exodus and the coins were sent, but the exchanged coins didn’t come back as promised. After contacting Exodus support, the users were told to contact the third-party provider "CoinSwitch" which was used to exchange the coins.
The affected users did that but CoinSwitch not only refused to swap coins, but also refused to send the funds back (unexchanged) including a compensation for transaction costs. CoinSwitch insisted on the exchange and demanded a full KYC, otherwise all funds would remain blocked:
SourceAnother user had frozen 6500$ and sent the requested documents for KYC.
After CoinSwitch had received every requested document, the user still didn’t get his coins back, but was asked to send an identity video. He did that too, but it was still not enough and CoinSwitch demanded that he prove the origin of the funds.
But even after he did that, they didn't send the coins back, only when the user put pressure on CoinSwitch and made a post on Reddit while also Exodus sided with the scammed user, the coins were returned….
=> It looks like CoinSwitch deliberately misleads users and intends to steal their coins via KYC scam.
Finally, it remains to be said that these cases are not the majority and may only be random exceptions. However, not only large amounts were affected, but even low amounts.
I’m not blaming Exodus, CoinSwitch is responsible, a third-party instant exchange provider, which acts dubiously by freezing coins. But after all, users lost their coins completely.
My question here: did you use Exodus for exchanging coins after 2018 and it was fine?
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