Topic: Rollbit.com | Crypto's Most Rewarding Casino 👑 - page 60. (Read 62962 times)

Hey bitcointalk-community,
Hey Razer,

I am still waiting for over 48h now on any answer from you or the support team, I have been just ignored until now...really not nice to left alone like this :/

Can you please check it and get back to me, so we can finally come to a solution?

Happy to share it also here within the community then!

Thanks

I dont know What he was playing. But while most so called trusted casinos dont ban people for using casino products. They clearly ban them and steal winnings for legitimite actions like smartbetting - betting on higher odds like pinnacle or bonus matched betting. These are clearly not actions that should lead to ban or lost of your funds. They can only stop accepting bets but not steal. And these cases do happen and sportsbook must known its unlawful. Never heard of any stealing for this from betfair, bet365, pinnacle and other Well trusted bookies not so called trusted.


There is also this case About player betting on low odds using 10% lossback bonus- there is clearly not written in their terms players cant bet low odds or that low odds are excluded- rollbit took money from this player instead of adjusting rules. This is clearly shady from them as Well.

How they can be listed trusted, when they dont list terms of the lossback and then steal players winnings once they know he is profiting from it. They should limit him and pay him money at most.
And you still cant find these terms so some people can do it and will have their money stolen. This is highly shady and not OK.

I advise this player to use https://sbgok.org/ - for sure you will see your money.

Do not forget here that - only first instance court takes place in Curacao then they are under Supreme Court of Netherlands on EU soil - they got final say. So it is pretty easy to put pressure on them. I doubt these anonymous clowns would even want to be defending themselves before EU court so they will just pay its much cheaper for them and much safer like starting to defending themselves.

Even if  they would defend themselves, they must come clean with some of their names as someone needs to testify in their favor - advocates cant do that - and you can ask to call their staff as witnesses and undoxx them. I doubt they would come and defend themselves. They can only do it through advocates so they wont have any witnesses just some data.

And here just imagine they got no data - because no terms and conditions stated - one cant bet on low odds. No terms and conditions stated they can ask unlegitimate things like video calls and so.

Why many gamblers don't have problems on trusted casinos like Duelbits, Rollbit, Betnomi but you got many problems?

I mentioned those casinos because they are in your post history and your invalid scam accusations.

Most of scam accusations against trusted casinos are invalid because they rarely make mistakes with their Compliance procedure and if mistakes are found, they will correct it quickly. Fortunately very little cases like that and if you have problems on all trusted casinos, it means something about your gambling activities.

This is not the first time something like this has happened to you, is it? You have a history of causing trouble for yourself.

This is what happens when you're a pathetic gambler trying to cheat your way through everything. It is hard to believe that someone with your history would actually continue to gamble after all of the bad experiences they have had, but I guess some people just can't help themselves. You are clearly not a good gambler cheater, and you should just accept that fact already.

Yeah thats it. You are done. Hopefully you got not much money inside. I didn't read about anyone passing it and they would pay after.

1. From what i have read they ask to see lot of sensitive info and in the end they will write you that your kyc is fraud and person that did kyc is not the account owner and so.

2. They got no right to do this even under their license.

3. Its a joke, because they stated several times they got no access to third party kyc. So how they can even tell if you are or you are not the person.

4. The call is doing some community manager (I think UK citizen according to accent) and not even some compliance department if they even got any.

5. They refuse to start camera to verify who they are and if they are even working for rollbit or are just some random rollbit guys from community. They themselves are under Women names and for example Smokey Lisa is a man which is ridiculous.

6. So in the end you are showing sensitive info to some cartoon clowns, they want to record it and you hope that they just wont leak the info somewhere.

7. I have never heard about any legitimate bookmaker asking some video call - even when they got all the compliance department - like bet365, pinnacle, betfair, bet-at-home and so. This is not even part of any KYC and they got not written about it in Terms and conditions its just their method to steal money. If you are not happy with the client just stop taking bets from him and send the money as is the standard and legal way.

Or apoint third party to resolve such cases. Sportsbook is not the judge and the jury.

This is the same situation like: You are at the grocery store and staff think you have stolen something - they can't just themselves take your wallet, take your groceries and ban you from going there. This is called stealing and they are not doing it because the cant.  They are always calling police (third party that is legaly obliged to do it, but shop owner cant just raid you = its illegal).

These curacao gambling sites are doing just that - raiding you, stealing your money and breaking the law. They are doing it because it is not so easy to call the police on themselves. So they are breaking laws themselves and raiding/stealing customers money. But if customers would be clever they would just pay specialist in Curacao to deal with these things legally. And put them on trial there. Its easy.


So maybe when there will be more victims we can just pay legal firm - there are many in curacao specializing on gambling law and some of them even specializing to help the victims with such casino's.

Also you can pay the lawyer he can go to curacao court co start money claim and court will send them money order to pay up. Its first step to enforcing your money back. If they will refuse then process will start.


Even when they do not apoint ADR you can still use these sites:

https://sbgok.org/

https://lms-advocaten.com/en/lms-curacao-gaming-lawyers/


I advise anyone who has been scammed by rollbit or any other casino with curacao license to start your case at least with https://sbgok.org/ - its free.

Hmm we don't know what happens to you bro, somehow you always have problems with every sportbook you play I'm sure it's not a coincidence 

(My KYC is verified)

To ensure the utmost security and integrity of our systems, we occasionally request that members of our community participate in additional identity verification steps. Your account has been selected for this process. Please note, as part of our standard safety and security protocol, sessions conducted over Google Meet may be recorded.

This is what happens when you win more than lose in this pathetic site. I highly reccomenf to not use it

But if you just make people apologize and get away with doing something wrong, they will think that they didn't get any punishment and they may try to do that again. If I get off with just yelling, I will always repeat the same mistake, or I assume, I am an old man now so it has been a while since I did anything wrong like that, but there are a lot of younger people who didn't learn the consequences of their own actions so far and they decline to accept it.

So all in all, apologizing is not enough, they need to have some sort of punishment, no idea what would fit the crime the most and every casino should have their own version so I won't be really saying what would be the case here, but there must be something that deters them from doing it ever again.

As said in my post:

They are giving big bonuses maybe some people are abusing it and now they are paranoid about it and taking the money from all the people they got some suspection on. Stating multi-accounting, AML and whatever. If they got proofs - just point third party ADR and they will resolve it what is the problem?


Maybe they are loosing a lot of money on their bonuses, cashbacks, lossbacks. They offer 10% on losses on sportsbook - its almost impossible to earn money for them there for sure. So they are starting to seize some of the funds. They can tell whatever they want if ADR party doesnt verify their claims. Its stealing users money so far. I wonder why they got problems with ADR when they tell us they got so much proofs against these people.


Its even in the guidelines of main master license of curacao how should bookies proceed when there is dispute.

https://www.curacao-egaming.com/ceg-academy/self-study-chapter-b/disputes-between-end-user-and-operator

You dont deny having multiple account linked to you though and you are probably one of the few sane people that complain in this thread. Most complainers will most likely blame Rollbit for their issue already and deny everything that was accused to them by this point 

Kinda wondering how this issue ended up


Not related to this post that I quoted but kinda wondering why Rollbit is getting issue with customers playing sportsbook recently. I think the last 3 cases were related to sportsbook, not sure what is actually happening anyway

You are not reading correctly. I did kyc because kyc is done by third party and they told several times on discord they got no access to it. Thats why I choose to play there.  I would never did kyc with some anonymous bookie that can leak or come to me as crypto holder to raid me.They even cant do KYC themselves (thats why they point 3rd party to do it) to EU citizens as they are not holders of GDPR license. So I am asking also whats the point in video call when they cant even verify me. They got no access to GDPR protected KYC remember? They wrote this several times on discord (and it would be against the EU laws as well if you could) . And Yes my first kyc was approved thats why i could ask for withdrawal and they even told me they sent it.

And why they are so afraid to turn on their camera as well. I wont verify myself to anonymous cartoon characters. Its not even joke but also breaking EU laws.

But as said - i am ok to go to the call even when they got no right to do it- but i will go to the call only when i will know who am i speaking to and they will have turned camera on as well. So whats the problem ? I dont understand. - They got problem with ADR, they got problem with EU commission, they got problem with curacao gambling compliance procedures. It seems they got problem with doing this according to law or even my good will - as they got problem with turned camera and verifying.

I didnt play in CASINO. I made just 1 bet on sportsbook. Document is not fake. Its simple if they think I am fake lets EU commission for customer protection resolve it I would be facing years in prison if document is fake.


https://imgur.com/a/mEeamhK

I suggest you create thread in this section:

Scam Accusations

post all the evidence you have, because it's very strange that you went through the kyc, they allowed your withdrawal and then asked you again for kyc, I suppose that in that time when you couldn't withdraw you didn't play at the casino, if that's the case why would they ask you to do kyc again when you did kyc you were approved? would they be accusing you of having given fake documents? because I can only imagine that's it because it doesn't make much sense after they ask you to video call, anyway while you create scam accusations it would be good for you to make the video call they are asking

Why am I suggesting this to you? and because you have already provided your documents, so all your identity is already known at the casino, so it makes no sense for you to refuse a video call and they solve the problem, think about it, now when you prefer to leave your money trapped in your casino, then why would you delivered your documents at the casino to make kyc? You yourself said in this post that you are prepared to do kyc, so I see no reason to refuse what they are asking you, anyway I gave you a link to create a scam accusation against them if you think it's necessary

The way conversation goes, I feel that Rollbit has a strong proof that the person has an alt account.  It is either the accuser is lying or someone got accessed to @OP's device and create an account without him knowing.  The discussion seem to go nowhere.    I know the site can record the mac address of device used to access aside from the ip address.  So it is possible that Rollbit really have a solid proof that @OP has an alt account.  But if the player is stating the truth then that alt account requirement is just a way to make the conversation stuck and go no where since the player can't really say anything if he really has no alt account.  I also think to establish the alt account issue, Rollbit should informed the player of the alt accounts he is using.

Hello to all,

I must write here another unpleasant experience with Rollbit.

1. First of all I created account via VPS Kamatera (probably most known WINDOWS VPS provider) for security to have virtual machine for Metamask wallet and Rollbit account - as I have been hacked before on my PC and I think this is standard security now for any crypto bookie when withdrawals can go to any wallet.  And they were ok with using VPN and so clearly anyway.

My friend told me about Rollbit to me and other friend and  we created accounts same day  me and one friend . He also used Kamatera. I told this to support also. My friends account is OK he was able to make withdrawal and can play there. They were not going after him just me - which is strange but OK.

I did anticipated some problems here that they can ask for KYC. And was prepared for it. I played at  many other casinos and bookies so i pretty much know what they can ask and what is within reason. I also did read their terms and also I am familiar with Curacao gambling KYC or AML.

I also was ok doing KYC because rollbit - anonymous bookie used third party provider for this which is licensed so it was not like some random, anonymous guys will be handling my documents.


2. So i made account and placed 1 bet and won around 22.5k minus deposit  I can provide screenshots later. I made withdrawal of 19k - profit and logged out- withdrawal went through. Then after this my account was flagged for KYC which I anticipated. So I did KYC through 3rd party right away and my account was good to go. So I tried and asked for withdrawal. Then it was flagged under contact customer support - but ok. I contacted and after some time they wrote me back they processed my withdrawal of 5k. But it never arrived and was still stucked. OK i asked whats the problem and waited long time till they told me they need additional AML check.

Which is strange right here - because i did 1 deposit and made it right through Binance. You need to be already verified to use and make binance withdrawals anyway so its joke right here, but ok.

3. After this they told me they want to call me and they will be recording it - right this is strange. But sure i got no problem with call but i told them i got problem with recording it. And that i won't be showing any sensitive info.

Anyway they got no right to this according to their license as well. Because under their license they got pretty much stated what they can ask and they got written it also on their site in terms in part of AML/KYC - i can provide screenshot later. Also I told them that I am EU citizen and would like to know if they are licensed to handle GDPR documents. And also told them that i want to open dispute as well with their license giver so if they will open ticket with complaint department or asked them to give me ADR. I asked several times without response but ok.

4. So they ignored all my questions but as said I was ok with going on the call and see what they want. It was scheduled and some community manager Smokey Lisa (UK citizen i think according to accent)  was there. So we were calling I told them that I am not ok with recording it and asked about ADR several times - which he told me he will answer via live chat about it later. So he asked me to start my video as well not only audio. I said OK to that if he will start his as well and I will know who is verifying me and if he got contract with Rollbit. He refused to start his video so i refused as well mine. It's easy. This is pretty much not standard and breaking at least EU laws as well.

I told him I got no problem with video call if I will know who is verifying me if he is member of compliance team or what and start video as well. I knew already its unlawful but I was ready to go under these conditions. I also wonder why they are so eager about video call when - they got no license handling KYC that are under GDRP unless their third party provider is leaking them the info. So they couldnt be possible to tell and verify who is person calling with them. Unless.... - they stated also several times on discord they got no access to KYC and its done by 3rd party. So whats the point of the video call even? Unless.... But about this later - this is also asking for very big fine and lawsuit from EU organs. But about this later.

So pretty much we are stucked here. They are unwilling to close my account and send me withdrawal. They are unwilling to video call and identify themselves. They are asking for something their license giving them no right to do. And they pretty much know it and I pretty much know it as well.

They are unwilling to contact curacao gaming complaint department. They are unwilling to contact ADR. I told them to contact department of EU Commission for customer protection. No response.

5. Even when I got problem with this call. I am willing to attend it unless they will turn their video as well and identify themselves. But clearly i wont show my documents to random,anonymous people/person claiming is community manger. This is joke.

So. I am ok with losing 5k. Just want to tell you people about this. I read they asked this call from more people. And I didnt read about anyone that passed.

They are giving big bonuses maybe some people are abusing it and now they are paranoid about it and taking the money from all the people they got some suspection on. Stating multi-accounting, AML and whatever. If they got proofs - just point third party ADR and they will resolve it what is the problem? But back to my case.

6. Lastly About GDPR and KYC provider. If they want to do AML and call OK. But do it according to law. I will be contacting also friend's partner law firm specializing on gambling law so they will recheck with their license giver and start formal process with them.


To all - if  bookie isnt willing to disclose ADR or any third party for resolving disputes its a big red flag.

Even famous Tony from 5dimes was not this ridiculous like these guys.


Best regards

If Rollbit is saying you have multiple accounts, then I believe they must have some credible evidence to back that claim up, and if they are also saying that acceptance of the fact that you have multiple account is what it will take for the issue to be resolved amicably, then I suggest you just accept, apologize and make them understand how it's a mistake, and promise never to operate their casino with multiple account again, I trust that doing this will put this issue behind and you can withdraw your money like you've always done before, there is no need arguing and prolonging matters, Rollbit is a reputable casino, and they have spent years building their reputation, they wouldnt want to jeopardize their hand work and business for such a tiny amount of money.

Now as the team has responded to the matter we should wait for next clarification on the matter but if team has accused you of having alt account then it must be connected with some valid proofs to them.You are saying amount is too big for you but you should also have taken a look at T&C which tells about these issues and what action team can take on it.But now get in touch with them through support ticket and try to resolve the matter and if there's any update provide it here.See how this is resolved.

As they have already clarified that account were limited and you can't withdraw till the time matter is resolved so you need to provide them all the details with full transparency if you want funds back.But if they have found any multiple accounts linked with you they will not let it go so hope the matter is resolved soon.

Things that have to do with the best casinos, Sometimes as I said , this type of users who call Themselves Experienced Reviewers and who Show these types of Casinos can sometimes confuse users or new players. because the names of the casinos that are sometimes Fraudulent tend to attract attention and particularly have a Very Pleasant, simple environment , it is easy for them to win until they get the player to make a deposit, the bad thing is that those who make that Deposit and they Scam them there is nothing to do ,the best thing here is to Check each casino ,that they Have their Thread Ann.

Hey Razer,

first of all, thanks for your detailed answer here and taking my account issues serious, because for me, this is a lot of money.

As wished, I have just send you another detailed message via the live chat on rollbit to solve this together asap.

For transparency reasons, I will also do a follow up here, once I get an answer and we come to a solution.

Thanks!

Man, that was quite obvious, but if you like to reclarify its ok.

---

Well nice to see OP (ROLLBIT) coming to the thread to manage the case.