This is why we need to read up the TOS and understand what is written so that we got an idea on how they implement it on their casino. Or maybe at least try to have some screenshot of it if we are spending a lot of money so that we have proof to use if they break their own rules if something strange happen happen.
Everybody keeps saying that but be honest, who will ever read the full TOS and FAQ in detail? Lol good luck catching a casino break one of their own rules, there is no way to prove that and they always get them self covered. Sometimes there are complaints that are legitimate and any serious site will always find a solution for that. It may need some time and sometimes a scam accusation on this forum is necessary but they will make it right.