I'd say you are right, and whatever he said is false.
Why dont you verify this with him before? Didnt you say that he is your friend? too bad someone is trying a false thing to get a refund or to blame the site and this is a very cheap way.
What do you mean verify?
He gave me the link, I checked everything there. There is simply no record of any withdrawal (as opposed to clear blockchain record for the deposit), and with the recent bug in syncing balance, I thought it was true. And his explanation of what happened makes sense (that is if I didn't have the withdrawal tx)
There is no blockchain connection to the withdrawal either. It is virtually impossible for me or anyone to verify (except their staff of course), and I of course thought he would be saying the truth since the Support staff could easily check that. So, I posted here.
He could have got hacked, which is also a possibility, though I am assuming he didn't from the timings.
Every other thing that got reported here is 100% true.