Topic: SCAM - Blackarrow EWallet. DO NOT BUY. (Read 3319 times)

Oh, your that shill from BA's ecointalk message board. Fucking piss off.

I bought equipment from BA, I received all of it, not on time because nobody got that but I received all of it and I liked it even though bitcoin difficulty had massively increased by that time. I also own several of their e-wallets, been using them for well over a year without issue and if you like trezor, there is nothing to dislike about the BA e-wallet because it is 100% trezor compatible but a fraction of the price. Just wanted to say there is nothing wrong with these hardware wallets.

file a report with the HK police, consumer council and your local police force. The time
for asking for a refund past months ago...

I wish you the best of luck I will change my signature.

Hi, I have started a new project to recover our money black arrow, we want to unite all stakeholders and see what options we have to hire a common attorney. We will also put the steps to denounce the company. Next week we will finish the web, all are welcome to join the cause.

http://www.blackarrowscam.com

Looks like they are playing a shell game, but ultimately the director(s) in the UK are responsible - so target this guy as he will be taking all the money. You cannot just pick the jurisdiction that you want, in order to avoid claims against you. Ignore China, Hong Kong, Virgin Islands - they are just fronts for the people in the UK. They know what they are doing - ripping people off until the party ends.

Yes that is the issue alright. I suspect if you knew the right PEOPLE in mainland China they would not the ability to fabricate or hide in that jurisdiction thus limiting them and their operation.

true.  China is not the issue.  China may or may not even have jurisdiction in these issues.

The way Black Arrow has structured itself the 'director' lives in the UK, the company is held by some holding company in the Virgin Islands, they manufacture in China and say their terms are governed by Hong Kong law.

Hong Kong law is an interesting choice, seeing as they don't seem to be performing any substantive operations there.  At least until you look into Hong Kong consumer law and realize that it makes group action very difficult and is actually behind most countries, including China, in terms of consumer protections.  To file even small claims that has to be done in Hong Kong, in person.  They are using consumer law there that is basically 100 years old and assumes therefore that everyone lives on their small island and consumer protections are minimal if any.  China just updated their consumer law and even the one it just replaced was far, far better than Hong Kong law when it comes to consumer protections, as HK law spells out very little.

I have little doubt this is exactly why this structure exists.  Sue them, fine.  Where?  China?  Hong Kong?  The UK?  Sue who Alex Sovu, Cristina, Daniel or this holding company in the Virgin Islands.  T

China, Hong Kong is next to impossible to do unless you're willing to fly back and forth to China multiple times for your whatever thousand dollars.  Without the ability to bring group action it is prohibitively expensive for most customers to hire a lawyer and pursue them, and they know it.

I do know of one guy that is suing in the UK and that case is moving forward, from what I'm told.  That would be the only realistic avenue for most people I think, as it can be done remotely.

LOL, BFL?

AMERICAN

LOL, HASHFAST?

AMERICAN

LOL, COINTERRA?

AMERICAN

LOL, AMT?

AMERICAN

[sarcasm on]Ya China is the problem.[sarcasm off]

Let us set that record straight.

It isn't the CHINESE that own or run the company it is some Eastern European Eurotrash scammers.

it's China? What do you want more?

Post a picture of the EWallet they sent you with shipping invoice there buddy.

I call shenanigans.


Please people do not do anything that legitimizes these assholes.

Remember why they are irresponsible business people.

This is a lie, I've received no communication from BA since they sold my personal/order information at the beginning of August 2014 to XBTec and who knows who else.

Liars, thieves and rip-off artists.

which seller?  Black Arrow is fairly famous for having nobody actually answer the phone.  or e-mails.  or support tickets.  they've reportedly deleted entire support tickets and locked people out of their accounts when a conflict arises. 

now, if you want to give them money for something, they're seemingly more responsive.

and that right there is the problem.  well, one of them, anyhow.  they want your money.  once they have it, they couldn't give half a damn about you or the promises they made to get it.

very sound advice is to stay away from these people, IMHO.  Learn from the rest of our experiences and just shop somewhere else.

did you ever try to contact the seller by phone?

well, the product was delivered to me this morning. . .

http://www.stellaw.info/blog/2015/3/18/black-arrow-ewallets-arrives

There is no legal cover for them and what they have done.

Just be double sure NOT to buy that E-Wallet.

Since they like quoting their TOS so much here's a few tidbits "16.2 1 This Agreement shall be interpreted and applied in accordance with the law of Hong Kong S.A.R. of PRC.". Which consumer protection laws haven't they violated?

My personal favorite "How do we protect your information?", "We implement a variety of security measures to maintain the safety of your personal information when you place an order.". They sold my info to spammers!

Well, obviously they're going to make this claim.

simply put, they made a number of promises on:

delivery dates

refunds

price matching

compensation


and have kept none of them.  they'll point to their terms, but it is not acceptable to basically take the position that they can say anything they want and do not have to fulfill obligations they have set out for themselves or promises made to sell their product.

I'd simply catalog their promises on the above and send that back to refute their statements.   If you'd like help putting this together let me know.

I know that BlackArrow has deleted some posts here and they've deleted the entire refund thread from their forum, although the wayback machine should have a lot of it and I know people have kept pdfs of these people's posts and those forums.  You'll have to dig around a bit to put it together, but it's all there.

Interesting Reply From BA to HK Consumer Council

Can anyone advise whether this can be appeal? As I am going to Hong Kong soon and arrange to meet with Hong Kong police to bring down this mobs.

XX/XX/2015

Our Ref:
Your Ref:

To: Consumer Council
Complaints & Advice Division
Room 1410 Kodak House II
39 Healthy Street East, North Paint
Hong Kong

In Attn: xxxxx

Dear Sir/Madam,

We confirm that we have acknowledged your letter on xx/xx/2014

   For your further reference to the text below, please find attached:
1.   The terms and conditions read, approved and signed by our customers
2.   The news was made available to our customers on our website at this link: https://www.blackarrowsoftware.com/support/index.php?/News/List

I would like to highlight that we have informed our customers very clearly at the moment of order that:

1.   X1, X3 and Rent-A-Minion is a pre-order for an equipment made-to-order
2.   No refunds can be issued.

11.3 The Purchaser understands and agrees that we will use his payment in order to purchase the necessary materials or pay workmanship required to fulfil his pre-order which will be non-refundable if cancelled. For this reason, the purchaser hereby gives us the right and agrees with our decision to decline any requests from him or third parties to cancel his pre-order.

3.   Delivery date is for informational purposes. The reason was only because delays are possible because, the product is in development and unfortunately, problems sometime appear during this process:

9.1 The Products are delivered to the delivery address specified by the Purchaser, unless otherwise agreed. The delivery date is provided for information purposes only and shall not be binding on Us. The Purchaser is not entitled to refuse acceptance of the Products, withdraw, cancel or revoke the order or make claims for compensation due to any delayed delivery.

The customers have read and agreed with this contract at the moment of placing the order.

We have never made false publicity nor provided false information. The date supplied was based on our best estimation at that time. We have informed the customers very clearly that this is a pre-order, the date is for information purposes only and we will be spending their money to manufacture their order and no refund can be issued after the order is put into production.
The contract was very reasonable and we have merely passed on the contract conditions from our vendors to the customer. Without these conditions it would have been impossible for us to put their order into production because no Silicon Foundry and no ASIC designer would have manufactured the Bitcoin ASIC required for this miner. No Foundry refunds a wafer already started. No engineer or engineering company will refund for the work that they have already done especially if it is up to the specifications. We offered our customers a reasonable interval (15 days) to cancel their pre-order, and we have kept the customers updated all the time with our progress through the website ( http://www.blackarrowsoftware.com/store/index.php?dispatch=news.list ).  Due to NDA we cannot quote the exact terms of our suppliers but we assure you that they were harsher than the terms that we have passed onto our customers: Our vendor’s terms stated that if we cancel the contract we would have had to pay fines for wasting their time. Note that all the other vendors (other chips, power supply, heat sinks, case, fans etc) required at least of 50% payment in advance and the rest on deliver and they are non-refundable.

The reason why we stopped shipping in Nov is that it been brought to our attention by few customers that the miners failed during hashing. We have organized the PCB manufacturers, SMT factories, IC suppliers and assembly factories to review and analyse the problem. In early Dec we found out the reason and immediately started with testing. After verifying the improvement, we began to replace the hash boards for the delivered miners. On 08/12/2014, we sent notices to all customers who have not received the Products to push for the confirmation on address, telephone number for shipment purpose. And in the end of Dec, we finished all the productions for pending orders. Considering the freight fee and power fee in different countries, we have proposed 2 options to customer, i.e, shipment or hosting. Now every day we check the replies from the tickets and arrange shipment once if any confirmation from the customer is received.

We believe that most of the customers are looking for a refund because now they see no profit in a miner. However, please note that we have never sold our miners as an investment service. We have sold them as Bitcoin miners which can hash at a certain speed. We have exceeded those specifications therefore we are delivering a better product than promised.

Regarding all complaints, we believe that we have explained above the reason of the delay and why we cannot provide a refund.

Regarding customer’s comments on order XXXXX

The order was completed on **/11/2014 by DHL with ************.




Black Arrow Information Technology (Shenzhen) Limited
  Room 03, 5A Floor,  Building A, HuangduguangchangYitian Road, Futian District
  Shenzhen, Guangdong, P. R. China
  Postcode: 518048

They should be banned coz like candystripes he still scammed someone even with a red trust in his account..