Hello, hopefully this shall be the closing statement that'll put this case to rest.
OP was accused of multi-accounting, and as OP insist on their innocence, despite 500 representative's explanation that their detection, I suggested them to escalate to an ADR, and they choose AG. I've been periodically monitoring 500's page on AG, waiting for OP's complaint to be public for the last one and a half months, and still nothing.
From it, I think it's safe to infer either AG read the complaint and ruled in favor of the casino or OP never escalates to AG as the original findings by the casino is true. Thus, I think it's safe to mark this one as resolved.
Topic: Scam by csgo500 , 500casino (Read 292 times)
Yes , i did . on askgamblers , waiting on respond
are you waiting for it to be approved by askgamblers or waiting for 500 caisno representatives on askgamblers to respond? for any chance you can share the link to the complaint? I checked 500 casino on askgamblers and it says there is "no complaint filed yet". I checked 500's page on AG periodically to see whether the case has been made available for public or not. I believe it's still under review by AG's mediator, deeming whether the situation fit for mediation or not. I think, the way it works, once they deemed a situation fit to be called as a dispute, they reached casinos' representative and simultaneously made the thread public.
[Sorry for being a bit OOT]
Actually, no, I don't think they're much different. CG also share similar SOP where they will review the basis and nature of a case, deemed whether it fit to be mediated by their team or not, and would made the thread public only after those preliminaries. I think there were situation where cases were being rejected behind the screen due to its nature not fitting their criteria.
I think, on most situation, the thread was made public with the player's complaint as opening statement also already available for public eyes. On cases where it's still private, I think that's because they're reviewing the deeper elements of the case, the proof that the complainant submitted, while they've deemed the case fit and accepted to mediate.
Well, i see this as a strong warning to other newbies who might be coming across this thread to learn from what others are passing through, its not that all casinos are the some, but it is important that in using a gambling platform for the first time, we should deposited only the amount of money we can afford to lose, this may come through the bet, our own violation of their rules or any other challenges regarding their ToS, so that when the worst like this happens, it will not cost us much, because we have already prepared over it.
Yes , i did . on askgamblers , waiting on respond
are you waiting for it to be approved by askgamblers or waiting for 500 caisno representatives on askgamblers to respond? for any chance you can share the link to the complaint? I checked 500 casino on askgamblers and it says there is "no complaint filed yet". I checked 500's page on AG periodically to see whether the case has been made available for public or not. I believe it's still under review by AG's mediator, deeming whether the situation fit for mediation or not. I think, the way it works, once they deemed a situation fit to be called as a dispute, they reached casinos' representative and simultaneously made the thread public.
Yes , i did . on askgamblers , waiting on respond
are you waiting for it to be approved by askgamblers or waiting for 500 caisno representatives on askgamblers to respond? for any chance you can share the link to the complaint? I checked 500 casino on askgamblers and it says there is "no complaint filed yet". I checked 500's page on AG periodically to see whether the case has been made available for public or not. I believe it's still under review by AG's mediator, deeming whether the situation fit for mediation or not. I think, the way it works, once they deemed a situation fit to be called as a dispute, they reached casinos' representative and simultaneously made the thread public.
Yes , i did . on askgamblers , waiting on respond
are you waiting for it to be approved by askgamblers or waiting for 500 caisno representatives on askgamblers to respond? for any chance you can share the link to the complaint? I checked 500 casino on askgamblers and it says there is "no complaint filed yet". Yes , i did . on askgamblers , waiting on respond
Someting news? We all used many platforms, one of them was this, but I bet there around 1k, so small amount compared to you.
If they only now noticed the multi-account, as someone mentioned before, it looks very bad on their part.
Yes , i did . on askgamblers , waiting on respond
bets widely available , its tier 1 matches CS2 , ESL Pro https://www.hltv.org/events/7441/esl-pro-league-season-20
Risking to sound repetitive, and eager to see this resolved and/or at least put in motion, have you try what's suggested here and escalate to either [not both] AskGamblers or CasinoGuru? We'll get things to move forward through them.
bets widely available , its tier 1 matches CS2 , ESL Pro https://www.hltv.org/events/7441/esl-pro-league-season-20
OP, were the lines on your bets widely available or were they off some?
I wanna proving my innocence in any way, can you explain what CG and AG are
they are a mediator that handles cases between players and casinos. what basically they do is hear both sides and then check the evidence presented to them by both parties and decide whether the evidence is sufficient enough to justify the action taken by the casino or not. I suggest visiting their websites if you want to know more about them.
Adding to what acroman said above, in case you wondered why and how the ADR is different than addressing and providing their findings here, it's because the ADR can get those evidences private, for the mediator's eyes only, thus the casino can be assured that providing their findings to validate their ruling will not jeopardize their security algorithm.
I think you could pm him the links to the meditation websites. I would but I do not know what they are.[...]
OP,
500 on CasinoGuru: https://casino.guru/500-casino-review#tab=js-tab-reputation [click that orange box to submit a complaint]
500 in AskGamblers: https://www.askgamblers.com/online-casinos/reviews/500-casino [scroll down to "submit complaint" box]
choose one instead of raising to both ADR simultaneously, that'll just make the situation more complicated as they have to address things on several ends and each of those ends probably doesn't catch up with another.
I wanna proving my innocence in any way, can you explain what CG and AG are
they are a mediator that handles cases between players and casinos. what basically they do is hear both sides and then check the evidence presented to them by both parties and decide whether the evidence is sufficient enough to justify the action taken by the casino or not. I suggest visiting their websites if you want to know more about them.
I think you could pm him the links to the meditation websites. I would but I do not know what they are.
I am glad I no longer bet on casinos 🎰.
I will never have to worry about being paid if I win.
I wanna proving my innocence in any way, can you explain what CG and AG are
they are a mediator that handles cases between players and casinos. what basically they do is hear both sides and then check the evidence presented to them by both parties and decide whether the evidence is sufficient enough to justify the action taken by the casino or not. I suggest visiting their websites if you want to know more about them.
I wanna proving my innocence in any way, can you explain what CG and AG are
I play on that casino as well, but luckily I never won anything so I don't know what would happen..
But I got a similar experience (without winning still) on Rollbit, where I was accused to use alt-account (which btw it is not forbidden on Rollbit) and they refused to give me details about that.
Now.. I'm not asking for the algorithm to spot alt accounts, but I don't see how providing the alt-account username would put their algorithm at risk...
So basically it looks like casino found the way to evade problems like this: just say something about an alt-account, don't provide any info about that, and do like Ponzio Pilato washing their hands because it is not their problem anymore.
This is so fucked up.
This is where platforms like casinoguru or Askgamblers come in. If one truly thinks they are innocent. They can further their case there and those people will ask them to provide more details of the basis accusing the user of multi-accounting.But I got a similar experience (without winning still) on Rollbit, where I was accused to use alt-account (which btw it is not forbidden on Rollbit) and they refused to give me details about that.
Now.. I'm not asking for the algorithm to spot alt accounts, but I don't see how providing the alt-account username would put their algorithm at risk...
So basically it looks like casino found the way to evade problems like this: just say something about an alt-account, don't provide any info about that, and do like Ponzio Pilato washing their hands because it is not their problem anymore.
This is so fucked up.
if they really saw multi accounting they should froze all the account before... not after u want to withdraw some winnings
bullshit reason
When you see a thief whom you previously identified stole your items, attempting to gain entry to your premises to steal your items again. Do you lock him out and let him go scot-free, or you bust him and have him punished in the best possible way?bullshit reason
For those who find it strange that I ask to return at least the deposit - my answer: 15k is my earned money, which I deposited there and since I already know that this is a scam casino like many others who at any opportunity will freeze the account and will not give the withdrawal. And about the fact that I cheated - , do you consider betting on tir1 event, on the top 20 teams of the world cheating?
You have been given a go ahead to try other alternative means to confirm that you are innocent, such as via CG or AG. Why are you reluctant to do so?
For those who find it strange that I ask to return at least the deposit - my answer: 15k is my earned money, which I deposited there and since I already know that this is a scam casino like many others who at any opportunity will freeze the account and will not give the withdrawal. And about the fact that I cheated - , do you consider betting on tir1 event, on the top 20 teams of the world cheating?
if they really saw multi accounting they should froze all the account before... not after u want to withdraw some winnings
bullshit reason
bullshit reason
I guess inviting their rep here will be rather pointless.
Boo 👻
Gwahh...!!! 😱
Hi @NikitaD, based on the conversation posted, both Taniq and Cossaq have fully concluded your case as they primarily deal with Sportsbook-related matters.
Just to clarify, the casino has systems to detect multi-accounts which have been primarily used to bypass the limitations in betting. Like they have mentioned, providing the proof to the complainant (i.e. the banned player) would be similar to revealing the inner workings which have the potential to be further abused.
Just to clarify, the casino has systems to detect multi-accounts which have been primarily used to bypass the limitations in betting. Like they have mentioned, providing the proof to the complainant (i.e. the banned player) would be similar to revealing the inner workings which have the potential to be further abused.
I am standing stall and not corrected, LOL. But I [always] appreciate a casino rep who is willing to be present on a thread where their standing is rather clear, just to acknowledge that fact and [re]share their decision.
OP, with this post by their rep above, and your rather uncanny decision as mentioned by others aside, if you're still willing to chase this case, I am advising you to reach either CG or AG, I believe their rep will be more than willing and cooperative in sharing all of their findings under the privacy that the ADR provided.
I play on that casino as well, but luckily I never won anything so I don't know what would happen..
But I got a similar experience (without winning still) on Rollbit, where I was accused to use alt-account (which btw it is not forbidden on Rollbit) and they refused to give me details about that.
Now.. I'm not asking for the algorithm to spot alt accounts, but I don't see how providing the alt-account username would put their algorithm at risk...
So basically it looks like casino found the way to evade problems like this: just say something about an alt-account, don't provide any info about that, and do like Ponzio Pilato washing their hands because it is not their problem anymore.
This is so fucked up.
But I got a similar experience (without winning still) on Rollbit, where I was accused to use alt-account (which btw it is not forbidden on Rollbit) and they refused to give me details about that.
Now.. I'm not asking for the algorithm to spot alt accounts, but I don't see how providing the alt-account username would put their algorithm at risk...
So basically it looks like casino found the way to evade problems like this: just say something about an alt-account, don't provide any info about that, and do like Ponzio Pilato washing their hands because it is not their problem anymore.
This is so fucked up.
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