Hello !
I would like to tell you the story of scam from 500Casino . I have been playing actively for half a year, losing a lot of money every month. And this month I finally managed to win a lot on betting on cybersport on Tir1 events. Everything was normal until the last time I bet 15.000 usdt on the outcome that won and I got 40.500 usdt on the balance, then I tried to withdraw it and was denied. I wrote to live support and after some time they wrote to me that my account was blocked for multi-account. I asked for some proof and my request was rejected. After I realized that the casino had scammed me I asked to return at least the deposit of 15.000 $ , this request was also rejected .
https://imgur.com/a/M5IKJVp - my acc
https://imgur.com/a/xHO7VD7 - last big win
https://imgur.com/a/4y74mhU - last deposit , and last try withdraw
Chat with support :
Conversation with 500 Casino
Started on September 4, 2024 at 04:11 PM UTC time UTC (GMT+0000)
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04:11 PM | user-9989b1: hello
04:11 PM | Operator: You’ll get replies here and in your email:
✉️
[email protected] Our usual reply time
🕒 A few minutes
04:11 PM | user-9989b1: my withdraw was canceled , can i ask what happend?
04:13 PM | user-9989b1: it write like i should to contact live support
04:16 PM | Nyx from 500 Casino: Hello,
Please wager your initial deposit 1x before being able to withdraw.
04:17 PM | user-9989b1: but i won
04:17 PM | user-9989b1: i deposit 15k
04:17 PM | user-9989b1: and won 40k with 2.7 odd
04:17 PM | user-9989b1: what do you mean wager
04:18 PM | user-9989b1: you can check my bets
04:18 PM | user-9989b1: i deposit first 15k and lost in blackjack
04:18 PM | user-9989b1: and after i deposit one more time 15k and bet on cs2 Tier1 match
04:21 PM | user-9989b1: its like not even x1 , its x1,7
04:22 PM | Nyx from 500 Casino: We acknowledged your ticket and we've redirected it to the appropriate team.
It might take a little while to receive a reply, so please be patient. We'll update you with an answer as soon as we can.
Kind regards,
04:22 PM | user-9989b1: and why it write like i Muted ?
04:22 PM | user-9989b1: how long does it take to respond approximately?
04:23 PM | Nyx from 500 Casino: There might be a short delay until you receive a reply, please be patient.
04:24 PM | user-9989b1: ok ,
04:24 PM | user-9989b1: Can I bet and play in the casino?
04:24 PM | user-9989b1: now
04:29 PM | user-9989b1: ?
04:36 PM | Cossaq from 500 Casino: Please wait, while we investigate your status.
04:36 PM | user-9989b1: okey
04:38 PM | user-9989b1: im waiting
04:44 PM | user-9989b1: How long time it can be takes?
04:45 PM | Cossaq from 500 Casino: Several more minutes, as soon as possible.
04:45 PM | user-9989b1: Okey , thanks
04:46 PM | user-9989b1: I am just very worried that when I lost money, you had no questions, but when I won, I can’t withdraw it
04:55 PM | user-9989b1: any updates?
04:55 PM | Cossaq from 500 Casino: Please, hold on.
04:56 PM | user-9989b1: but how long ? and what happend , its not 100 $ its 40k $ , its very important for me , understand me aswell why i worried
04:57 PM | user-9989b1: It's just the first time and I'm scared
04:57 PM | user-9989b1: because I often heard that the casino does not withdraw money and scams people
04:58 PM | user-9989b1: but your casino always did it quickly and without problems, that's why I liked it
05:01 PM | Taniq from 500 Casino: Hey,
Your account has been permanently banned due to breaking multiple points stated in our Terms of Service, namely avoiding betting limits, and by extension, also creating yet another account to be able to do that. This account, along with your other accounts will remain permamently banned and all funds will be seized, and moving forward, if you were to create another account again, the same process will apply and all the funds will be seized as well.
05:01 PM | user-9989b1: what?
05:02 PM | user-9989b1: whyy
05:02 PM | user-9989b1: what do you mean
05:02 PM | user-9989b1: i dont have 2nd account
05:02 PM | user-9989b1: i can do verify
05:02 PM | user-9989b1:
05:02 PM | user-9989b1: are you kidding?
05:03 PM | Taniq from 500 Casino: Yes you do. Trying to negate the fact will not help you in any way.
05:03 PM | user-9989b1: ofc i won 25k and i get banned
05:03 PM | user-9989b1: xD
05:03 PM | user-9989b1: give me proof
05:04 PM | user-9989b1: guys but how it possible rly
05:04 PM | user-9989b1: u just banned acc without reason
05:05 PM | Taniq from 500 Casino: Giving any proof would defeat the purpose of our anti-fraud tools. We have all the necessary information needed for our sake, and if you were to pursue the case through any means necessary, we would gladly share it at that time.
05:06 PM | user-9989b1: I would like to get my money
05:06 PM | user-9989b1: i dont understand what happend
05:06 PM | user-9989b1: i deposit today
05:06 PM | user-9989b1: and lost 15k
05:07 PM | user-9989b1: and i trying to back
05:07 PM | Taniq from 500 Casino: That will not be possible, as stated in the initial message due to the severity of the abuse.
05:07 PM | user-9989b1: and deposit one more time
05:07 PM | user-9989b1: what violations? I didn't violate anything, I can prove it to you
05:08 PM | Taniq from 500 Casino: Yes you did, I have already listed them in the initial message as well.
05:08 PM | user-9989b1: but its not true
05:09 PM | user-9989b1: I will contact lawyers, this is a lot of money and this is not okay
05:09 PM | Taniq from 500 Casino: Feel free to take any necessary action.
05:09 PM | user-9989b1: rly your just kidding
05:10 PM | user-9989b1: give me contact
05:11 PM | user-9989b1: Who deals with these issues for you?
05:11 PM | user-9989b1: Its cossaq?
05:11 PM | Taniq from 500 Casino: I am not sure what do you mean, if you want to pursue legal actions, that is entirely up to you and that is something you have to take care by yourself.
05:12 PM | user-9989b1: can u contact me with cossaq?
05:12 PM | user-9989b1: could you at least return the deposit back?
05:13 PM | Cossaq from 500 Casino: No, nothing will be returned, as you have abused our service.
You accepted Terms of Service (on more than one account actually) and still decided to severely breach it.
This is our final stance, please don't make another account.
05:14 PM | user-9989b1: i really shocked , but its full unfair
05:14 PM | user-9989b1: I didn't do it, why don't I even have a chance to appeal your decision?
05:15 PM | user-9989b1: what are my second accounts?
05:15 PM | user-9989b1: or what do you mean
05:16 PM | user-9989b1: I didn't break any rules
05:17 PM | Cossaq from 500 Casino: This is why we can't discuss it - you don't even want to admit to it, even though we have resources that prove it beyond reasonable doubt.
05:18 PM | user-9989b1: but i understand about what you say
05:18 PM | user-9989b1: but its not true
05:19 PM | user-9989b1: I will contact the Curaçao.
05:19 PM | user-9989b1: you have their licens
05:19 PM | user-9989b1: its not fair
05:20 PM | user-9989b1: its just scam
05:20 PM | Taniq from 500 Casino: Yes it is, and you still keep on denying the facts.
I will reiterate it again - the decision is final. If you want to pursue the matter through any viable options, feel free to do so.
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