Topic: scam okpay.com - perfect ewallet for masochists - page 2. (Read 3080 times)

Contact Maysus. Maysus is a license payment processor. I guess they are related somehow with OKPAY but this thing it doesn't matter.

Why should you contact Maysus? Because OKPAY is registered in BVI(according to their website) and they are not regulated by anybody.Okpay is a normal company(not licensed). It will be very hard for you to get a court order in BVI and even so...there are almost zero changes to know their bank account.

Also, all the OKPAY funds are with Maysus. They are their "banker"(if I can say so). Maysus is their payment processor so try to approch Maysus again. Call them.

Explain them the situation. If you cannot find understanding, then go ahead with the BVI court order.

Another proof of why not accepting my apostile because it's not issued in a certain country is illegal.
Please refer to the http://www.hcch.net/upload/abc12e.pdf - Question 13 and you'll see it's not a legal reason of denying an apostile the fact that it's not issued in a certain country.
This information is from an official site, the authority that handles apostiles worldwide.

Don't worry there's more. They don't even stick to their own terms and conditions.
They share your information with 3rd parties, contrary to what they say.
I was told that the documents are shared with the bank and it was the one that didn't approve but how can that be possible?
I never sent a wire, received a wire and had no relationship with any bank.
This sounds to me that the bank is a third party to me and it's against what they say:

"Unless ordered by a ruling body of competent jurisdiction acceptable to Issuer, Issuer shall not reveal User’s contact or identifying information or transaction history to any third party." - so in my case the bank is a third party.

A second update is that they now added one more country on the approved apostile and notarization list. Does this mean their terms and conditions are negotiable? At first there was no specific request, then only UK, now UK and Germany. Maybe more countries will be added soon?

Mayzus ignores actual questions and instructs to contact okpay.com directly.
I can't say about mayzus but about okpay I can say this, they're changing rules immediately after complying with their requests. Now I feel kind of silly when I think back: storing money with a company that hasn't posted any real address on their site and sending apostiled documents to Cyprus although they claim to be from BVI or UK or Russia... or maybe they're really from Cyprus?
I guess there are 3 ways it can be solved:

1) some of their supperior customer support looks over the tickets and sees I have provided not only notarized but also apostilled document and it's been rejected for not a real reason that hasn't even been mentioned in the beginning - not being done in a country of their choice.
2) I get their actual company details so I can file complaints against them to be able to get a court order to release my money. In that case I should also get compensation for all I've been put through
3) some misterious way, probably magic or voodoo.

http://www.mayzusfs.com/

Mayzus Financial Services, which also owns MoneyPolo is incorporated in the UK.

thanks it's moved.

Go to bottom, there should be something like 'move this topic' or etc etc in the left side......

Sorry, how can I move it?

You should post in the scam accusations section.

I am sorry if I didn't post in the right category and please move it accordingly if so.

Ok... I don't know if their customer support sucks or they're a scam. Here goes my story:

I've been a customer of theirs for about 2 years and had no issues, depositing and withdrawing. I don't recall the exact amount but maybe it was like 30.000 eur in total.
I had 4500 USD in my account and tried to exchange it with a verified exchanger of theirs. Then things start to get interesting. Funds are locked.
To clarify a few things before going further: source of funds is another verified exchanger of theirs that I have used since the start of m account
I get an email from them stating that I need to get verified. I say ok. They want an additional document or a photo me with holding the ID in one hand and in the other the paper iwth my okpay account ( like a convict ).
I give them the national health card that is an ID in Europe. They didn't like it ( without any reason ) stated and asked for a photo with my ID in hand, after they said it's an alternative to the additional ID. Well I insisted and said no it's not normal, but after giving them another document ( drive license ) they were not happy stating that it's fake. I asked them what they consider the next step. They said it's the picture with ID in hand.
I did that in the end and they said it's not good either. Ok, I asked them again what is the next step and the said notarized documents. I asked them if that is all? They said this is the step for now with no other mentions.
Presuming that the will pull another trick on me and ask for something extra I had them apostiled also, because I thought this is what they're going to ask next to complicate things even more. I apostiled and notarized the documents and now after receiving the documents, knowing they can't state these documents are fake because the can check the apostile number and I can complain against it they say it's not done in the right country.
I can presume that it's caused by the okpay customer support miscommunication and it makes me think this because it took them 3 or 4 days to verify the documents and now after all this time they realize it's not done in the right country.
It's either miscommunication in their departments with bad intention or clear intention of scamming customers. Furthermore when I asked them the company details to file an official complaint I got no answer. They asked me to send the documents in Cyprus, they operate from an UK company and I read on some other site the're registered in British Virgin Islands? Or maybe they're just located in Russia?
Besides the money in my account I lost a lot of time and nerves and the fees of about 150 eur for notarization, apostilation and courier fees.

Please excuse not very precise dates and amounts because I can't access my okpay.com account to see the figures and the chat with the customer support.

Until now I can say okpay.com is a scam and has my funds locked for almost 1.5 months already and if you are a masochist you can try this company it will bring unknown pleasures...