Self-exclusion/ban who to be blame - page 2.

iv4n

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Quote from: RILWAN on December 27, 2021, 05:06:46 AM

Quote from: iv4n on December 27, 2021, 04:47:23 AM

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Thanks for those contributions but how do we deal with the problem now that we know the users/players are in sole responsibility for such actions, I have come across some complaints on this issue with players calling the sites scams.

In my opinion, we can't classify this issue as a scam... if someone is unsubscribed from receiving promotional emails for any reason, and those emails still coming just unsubscribe once again, contact support and tell them something is wrong about that and they will fix it! I don't see a point in making drama and calling for some serious legal actions for this stupidity! I don't think there's some conspiracy here, like casinos are targeting addicted gamblers with promotional emails... People who are doing this sort of thing are trying to present themselves as victims, but I don't see them like that... they played with fire, they tried whatever they tried and now they are crying and trying to get something back from the casino!

yayayo

legendary

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If you've asked for a self-exclusion, it seems to me a player's responsibility to stop gambling. And if you can still login to the site and the self-exclusion doesn't work, then that's a different story. When players create new accounts, what can you do about that as a site? Entering false data, then you would have to enter a KYC, but you can also commit fraud with this. Making deposits after you are excluded, is just playing with a lot of fire.

ya.ya.yo!

Gosgosking

member

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It wouldn't make any sense for user to go ahead and make a deposit after account has been banned , for me I will lay blame on that user. Some gambling company should be straight forward in their pattern of rules to let it clear to their customers after a user is been banned no need for deposit.

peter0425

sr. member

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Both Parties are in fault , though mostly it is the Players mistake but sometimes it is also the Lack of effort from the Gambling site because they know that the addicted gambler will always find way to play, even if they banned the account this will create another one , either in their site or in another gambling site so why they would totally banned the players when they will lose the chance for this to play more and spend more?

the answer to this is never let your self to become addicted or take the consequences .

michellee

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🐺Spinarium.com🐺 - iGaming casino

Why blame others while we can introspect who is wrong in this matter? With so many cases happening in gambling, people should think twice about the risk and how if they get that while they want to play gambling? If they can take the risk, they can play gambling but do not blame the casino if you lose your money. The player should realize that they have money and do not have to use it for gambling if they do not want to see a loss. The casino gives you a place to have fun using the money but does not expect to make money from gambling.

Coin_trader

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Leading Crypto Sports Betting & Casino Platform

Quote from: Saisher on December 27, 2021, 05:36:06 AM

It's a case to case basis if you requested to be excluded but the casino is not following your request even though they promise you that they will exclude your account it's the casino's fault, but do not deposit or play until you requested that your exclusion is lifted or the exclusion expires, there should be a continuous communication sometimes there are a lot of ticket and support cannot address the issue on time.

Yes you're right that this is a case to case basis. But most the user the recently sending complaints are just using it to get a refund for there loss. IMHO, Casino should not be accessible anymore by the user once he is already on self exclusion agreement. But I really don't know why they are still having access once they try to login again. I think this should be improved by the Casino side.

Saisher

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It's a case to case basis if you requested to be excluded but the casino is not following your request even though they promise you that they will exclude your account it's the casino's fault, but do not deposit or play until you requested that your exclusion is lifted or the exclusion expires, there should be a continuous communication sometimes there are a lot of ticket and support cannot address the issue on time.

Strongkored

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Leading Crypto Sports Betting & Casino Platform

In my opinion, self-exclusion is different from a banned account, self exclusion is a request from a user, while ban account is carried out by the Casino because the user violates the Casino rules. If the complaint appears after the player submits self-exclusion then it is the user's fault, but if the complaint arises because of an account ban, it must be investigated whether it is the player who violated the rules or the Casino refusing to pay the player's winnings, so that they search an excuse by banning the player's account, but usually reputable casinos will ban player accounts with valid proof.

TinaK

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Quote from: ?? on ??

In my view mostly the current issue were the players fault and the casinos have their own TOS so before making decisions which is will be against their TOS people should be asking first related the issue to the casinos itself to find good solutions and if this happend i think both of side will satisfied each other because can solved the issue

Maybe this was on the TOS also, so it is always good if we read the TOS before proceeding with using gambling casinos.
The common issue that I have been encountered here was a misunderstanding between the TOS and the players which obviously players didn't read the TOS that cause serious problems in the future.

If you request self-exclusion which means you didn't use anymore the casino. This means it seems you throw away your account and didn't use it anymore. If you have funds left there, expected that is not yours because you have already been banned.

RILWAN

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Quote from: iv4n on December 27, 2021, 04:47:23 AM

Quote from: BIN-BIN on December 27, 2021, 03:59:14 AM

Well, it is not the fault of the player entirely some times gambling sites don't clearly state the rules as is concerned to account closer and on what condition

I had some problems with the police regarding some documents about my wife... Long story short, we had to hand over some documents but we were a day late... The police inspector said it's a rule, he "arrested" my wife and take her to the judge directly, they didn't give me to drive her! So the penalty was around 50 euros, and it wasn't about those 50 euros it was about the way they took it! I was arguing with them, I waited for the judge to talk with him... he just said "not knowing the rules does not absolve you of responsibility", he turned around and left me standing there!

Quote from: kotajikikox on December 27, 2021, 03:54:53 AM

It is always the Player

It's always the player... it's always on us! It's how we do things, how careful we are... people who want that self-exclusion should exclude gambling from their heads first, just with strong will they can forget about gambling and find something else to do!

Thanks for those contributions but how do we deal with the problem now that we know the users/players are in sole responsibility for such actions, I have come across some complaints on this issue with players calling the sites scams.

YOSHIE

legendary

Activity: 2128

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

In this situation who is to blame the gambling site or the player?

That's where you can see someone is addicted to gambling, what's more, he has won and lost, if he wins of course he doesn't complain and his heart is happy, when they lose problems happen, that's called an emotional gambling addict.

In real casinos things like this have also happened, when they lose someone slams chairs and tables, they scream casino, cheater, losers, assholes, no one plays in this casino anymore and so on, in fact: when they get money again They try to bet again, same casino venue, what they say, this time i'm going to take that bastard casino money, reality turned around they lost again.

What happens to some online and real gambling addicts, is not much different, when they lose, the point is: it's their own fault, don't control themselves in gambling, but it happens to every human who is involved in the world of gambling.

iv4n

legendary

Activity: 3248

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Quote from: BIN-BIN on December 27, 2021, 03:59:14 AM

Well, it is not the fault of the player entirely some times gambling sites don't clearly state the rules as is concerned to account closer and on what condition

I had some problems with the police regarding some documents about my wife... Long story short, we had to hand over some documents but we were a day late... that police inspector said it's a rule, he "arrested" my wife and take her to the judge directly, they didn't give me to drive her! So the penalty was around 50 euros, and it wasn't about those 50 euros it was about the way they took it! I was arguing with them, I waited for the judge to talk with him... he just said "not knowing the rules does not absolve you of responsibility", he turned around and left me standing there!

Quote from: kotajikikox on December 27, 2021, 03:54:53 AM

It is always the Player

It's always the player... it's always on us! It's how we do things, how careful we are... people who want that self-exclusion should exclude gambling from their heads first, just with strong will they can forget about gambling and find something else to do!

BIN-BIN

member

Activity: 504

Merit: 57

Quote from: kotajikikox on December 27, 2021, 03:54:53 AM

It is always the Player WHY? Huh

First - Because he let Himself to become addicted in which the reason why issues arise.

Second - Why need to request for Banning if you still have funds inside the account? this is totally stupidity .

Third - The casino is Here to make business, and everything that will come across as long as they are not cheating the player will be available so they will grab it.

Exclude yourself once you have gotten all your funds and not while there are still inside.

Well, it is not the fault of the player entirely some times gambling sites don't clearly state the rules as is concerned to account closer and on what condition, so once account is ban all penalty remain the same no refunds and if deposits are made they always put under verification.

kotajikikox

full member

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It is always the Player WHY? Huh

First - Because he let Himself to become addicted in which the reason why issues arise.

Second - Why need to request for Banning if you still have funds inside the account? this is totally stupidity .

Third - The casino is Here to make business, and everything that will come across as long as they are not cheating the player will be available so they will grab it.

Exclude your self once you have gotten all your funds and not while there are still inside.

davis196

hero member

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

A legit crypto casino would let the user withdraw the remaining balance of his account,after that account was banned/self excluded.This is the way to do business and to be honest with your customers.
A casino should keep the money of a gambler,only if the gambler had lost them by playing gambling games on that casino.Everything else (like blocking the funds in banned accounts) seems like robbery to me.
But that's just my opinion.
Or course,every crypto casino has it's own Terms of Service and some crypto casinos won't allow players to withdraw funds from banned accounts.In this case,it's the gambler's fault,because he didn't read the Terms of Service of the crypto casino.

Tellek Garing

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The solution to this problem should be that the gambling site should state clearly that once a user requests for self-exclusion all the funds and every other entitlement attached to the account get liquidated and canceled, so if the user is coming back it starts afresh.
So that addicted users will not have that chance of wrapping back to the site and start playing again.

Alisha-k

member

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Most casinos use exclusion to curtail addiction from their players and I sincerely do not see anything wrong in that.
If they're rules stated on the gambling sites and they're violated then yes, it's the fault of the players but if on they other hand the aren't stated and there's no warning for the players act before the ban, then it's on the casinos

adzino

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

Most of the casinos have self exclusion because they want their users to be able to stop gambling when they feel like they are addicted. And most users know what they are doing. They block themselves for few weeks to months along with their funds on purpose so that they can't use those funds to gamble. And those addicts (most of them) are the same people that starts complaining after few weeks to release their funds so that they can gamble somewhere else. I would say no casino should allow their users to withdraw any funds or have access to the site unless the self exclusion period ends. If they do allow their users to do that, they will end up being in trouble. I wouldn't be surprised if their users comes back and starts blaming the casino for losing everything due to their addiction and the casino allowing them to withdraw their funds.

robelneo

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Quote from: RILWAN on December 26, 2021, 04:26:42 PM

Lots of users from this forum have come up with one complaint or the other on how their deposits were withheld by gambling sites after going on self-exclusions, but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

I've never been in this situation before but I do aware of the ban or exclusion, for me, there are two kinds of exclusion coming from the casino you're playing and from your own decision to exclude yourself if you are going to exclude yourself using the casino feature that you are playing be sure you are fully aware of rules and the outcome, I consider it cheating if you exclude using a casino feature you login deposit and loss and you ask for a refund, we have one thread about this if you lose fairly don't ask for a refund because of your bad decision.

Wexnident

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I don't request loans~

If there were no rules about how the self-exclusion ban worked, like very unclear, very vague, or any of that sort, then it's definitely the casino. BUT, if it's written in black and white on their policies page and it'd just take a bit of time to read it, then definitely the player. I mean, it's dumb really, it's like saying that it's a store's fault for letting you enter their establishment when clearly, well, it's your own feet that brought you there. Yes, self-exclusion asks of you to request it to them, but I mean that's the least effort you can do to stop yourself from gambling no?

Quote from: RILWAN on December 26, 2021, 04:26:42 PM

but I confusion why should a user go ahead to make deposits or request for withdrawal after accounts are banned or are its part of the rules of gambling sites to allow for withdrawal from ban account.
In this situation who is to blame the gambling site or the player?

It's mostly a misunderstanding, mostly the player side, in how the self-exclusion policy of the casino works. If a self-exclusion policy were to really work, no features of the account should work afaik. Now if it works, that means the self-exclusion was lifted, probably due to the policies of the casino themselves.

Topic: Self-exclusion/ban who to be blame - page 2. (Read 387 times)