Sent Litecoin to Bitcoin Address, How to recover? - page 2.

Artemis3

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Quote from: TheBeardedBaby on July 30, 2019, 08:15:52 AM

Add a big fat warning that sending the funds to a wrong type of wallet it will result in a loss and you will not be responsible for that loss.
There should be a user agreement that the user have to read and click on to be sure that he has read it .
And before he confirm the transaction there should be a warning message again like : You are buying LTC, YOU NEED A LITECOIN WALLET TO RECEIVE THE FUNDS.

I've been working in the IT support for years, I've seen many dump things in my life so I'm pretty sure this wont stop them but for sure will reduce some of the possible loss.

You can't stop the dump people from loosing money, try to do your best to warn them.

I would add some random "captcha" at the end, something among these lines:

If you understand what we are saying please confirm by telling us the color of the white roof in the following input box...

And yes, i have also done my decade+ of IT support...

TheBeardedBaby

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₿uy / $ell ..oeleo ;(

Add a big fat warning that sending the funds to a wrong type of wallet it will result in a loss and you will not be responsible for that loss.
There should be a user agreement that the user have to read and click on to be sure that he has read it .
And before he confirm the transaction there should be a warning message again like : You are buying LTC, YOU NEED A LITECOIN WALLET TO RECEIVE THE FUNDS.

I've been working in the IT support for years, I've seen many dump things in my life so I'm pretty sure this wont stop them but for sure will reduce some of the possible loss.

You can't stop the dump people from loosing money, try to do your best to warn them.

Leonardo7

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I am confused about this, the machine may have some systemic errors. The scan ought to have detected that it wasn't a bitcoin wallet and read as an invalid address. Besides, the buyers ought to have read the message prompt too.

Moiyah

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Sadly, they cannot get back it and the transactions are irreversible. I may suggest aside from logo, indicate it's name beside the logo itself. Some may familiar only with the logo. And you can also create pop up reminders at the bottom or upper of the atm screen for them to be cautious and double check the adress if it is the right destination address.

Odonko

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Sorry about that but I don't think recovering the funds would be possible. Better get used to how to make transactions in crypto and always make sure you are sending funds to compatible blockchains and you have the right address.

Artemis3

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Quote from: cryptotrade78u on March 16, 2019, 03:44:07 AM

Guys, come on!!! Stop giving me hard time. I Understand the software is at fault and there should be check before sending cryptos, but i use general bytes machines. The largest company in the world with over 2000 installs. I am requesting them to look into this and perhaps they can fix the software.

Another things i am doing it, starting to offer more than 2 crypto, that will help tremendously. See, right now what happens i there is Bitcoin and Litecoin and customer Must press the icon of coin they wish to buy and these icons are next to each other, so they accidentely push Litecoin when they want to by Bitcoin.

If i started offering Bitcoin, Ethereum, Monero, Dash & Litecoin. I can arrange icons where bitcoin is on the extreme left and Litecoin is on the extreme right, so chances of that accident are a lot less.

Transactions that are under $50, i simply send them bitcoin and take the loss as a company but we have had couple of $1000 transactions and thats where i feel bad.

Well as their customer you should really complain to them (General Bytes).

Here is an example from the exchange Poloniex:

So its not like you are the only one, people have suffered from this since the first fork (Litecoin) appeared.

In the meantime, you could also place a sticker warning people about this, at least its better than nothing:

Do not send litecoin to a Bitcoin address, do not send bitcoin to a Litecoin address, You will lose your coins!
A Bitcoin address can be recognized because it starts with 1, 3 or bc1 (if your ATM supports bech32, else omit bc1).
A Litecoin address can be recognized because it starts with L (Don't bother with the ancient 3, no one should be using those).

And so on with the rest of the coins... They all have their distinctive addresses.

You could design a pretty infographic using the coin logos for your sticker, perhaps something resembling bitcoin and litecoin don't mix.

Ie: "BTC to LTC address or LTC to BTC address = your coins are lost. Double check you are sending bitcoin to a bitcoin address ONLY, or litecoin to a litecoin address ONLY. We cannot be held responsible for coins sent to the wrong address (they are destroyed)." or such, be creative; but really complain to General Bytes or seek an alternative. Being "the largest" doesn't mean being "the best". See Mt.Gox in 2012~2013...

cryptotrade78u

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Quote from: kingpin4321 on March 17, 2019, 01:38:43 AM

Is this even possible? How can one send bitcoin into a litcoin wallet address what are the chances of the transcation being completed or does litcoin wallet address support bitcoin

When this happens, i can see LTC in Bitcoin wallet in Litecoin explorer

kingpin4321

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Is this even possible? How can one send bitcoin into a litcoin wallet address what are the chances of the transcation being completed or does litcoin wallet address support bitcoin

cryptjh

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You need to act quickly and remove the litcoin option from your bitcoins ATM, so nobody loses any more crypto when they trade with you. After that, you should find a way to upgrade your ATM so machines know the difference between a litecoin address and a bitcoin address.

cryptotrade78u

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Guys, come on!!! Stop giving me hard time. I Understand the software is at fault and there should be check before sending cryptos, but i use general bytes machines. The largest company in the world with over 2000 installs. I am requesting them to look into this and perhaps they can fix the software.

Another things i am doing it, starting to offer more than 2 crypto, that will help tremendously. See, right now what happens i there is Bitcoin and Litecoin and customer Must press the icon of coin they wish to buy and these icons are next to each other, so they accidentely push Litecoin when they want to by Bitcoin.

If i started offering Bitcoin, Ethereum, Monero, Dash & Litecoin. I can arrange icons where bitcoin is on the extreme left and Litecoin is on the extreme right, so chances of that accident are a lot less.

Transactions that are under $50, i simply send them bitcoin and take the loss as a company but we have had couple of $1000 transactions and thats where i feel bad.

LimLims

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Quote from: cryptotrade78u on March 14, 2019, 06:09:47 AM

I Own a Bitcoin ATM company and a lot of my customers click on litecoin when they really want to buy bitcoin, they scan their Bitcoin wallet and insert cash. The machine just sends Litecoin to bitcoin address and now the money is stuck. Is there a way to recover it? Can we share some video link with them that they can use to get their funds?

Mate you need to be very careful. Please take necessary steps in order to reduce the number of incidents and difficulties faced by your users/customers.
Atleast near the ATM while they are buying something, warn them that LTC will be sent instead of BTC. This gonna help to reduce the number of such incidents.
Moreover as far as recovering the stucked LTC, then it depends upon the wallet where Ltc are sent. If the wallets have private key then import the wallet tk Litecoin wallet provider and you may in that way able to recover it .
Now only do one thing along with this, just "Pray to God".

Pumared

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Unfortunately nothing can be done, they were simply '' denied '' and will not return to the address that had sent them.

The Cryptovator

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I don't think there is any way to return your litecoin. Your machine should detect which is litecoin address and which is bitcoin address by prefix. I just create address for litecoin from coinbase and coinpayment its seems prefix staring from M. Perhaps few wallet start with 3 also(not sure) if starting with three that means address is litecoin or bitcoin SegWit. So you can disable SegWit for bitcoin address. So all starting with 3 will detect litecoin address. You have to update your system.

However, this article may be help you to understand,
https://cryptofacilities.zendesk.com/hc/en-us/articles/360006040974-Litecoin-Address-Format

thankyoulord

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From experience, I don't think there's anyway you can retrieve your litecoin. They are lost forever so its best you just take it out of your mind and move on. Next time be extremely careful when dealing with online transfers

tunapa

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It’s unfortunate that the lite coin is lost forever. That’s one thing all cryptocurrency users have to bear in mind. All transaction are irrevirsvible. And also it will be advisable to make a demo video that will orientate your ATM users to avoid sending of coins to different address. This is what you need to do to avoid more loss of coins when transacting with your bitcoin ATM.

teejayrichard2

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Sorry to say this but your money / litecoin is gone forever as there is no way on earth you can recover it. I will advice or suggest you take your mind off it as nothing can be done for you to retrieve the litecoin. Sorry about this but that is the truth.

KingScorpio

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Quote from: xWolfx on March 14, 2019, 10:37:39 AM

Quote from: KingScorpio on March 14, 2019, 09:57:01 AM

that will be a deathsentence in the long run for those so called "coins"

It might be, but i don't think that the usage of some of them will decrease 100% unless other things happens besides of it.

Why? Because there is so many different people in the world right now with so many different tastes that finding customers for something is not that hard like it used to be and also they can really easily sustain with the ones the can get.

but this constant confusion between these coins adresses, sent litecoin to bitcoin adress, works like a slow decay, that reduces the amount of "coins"

Theb

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Quote from: 0t3p0t on March 14, 2019, 09:52:33 AM

Quote from: Theb on March 14, 2019, 09:02:23 AM

~snip~

I think you are right mate. Update is needed for that machine to identify compatible addresses in sending funds because we already know that cryptocurrency transactions are irreversible. A lot of people are doing this thing everyday most especially newcomers. I even have a friend that has the same issue she accidentally sent Litecoins intoa Bitcoin address and now hoping to get it back if there is another way to recover it.

Because speaking plainly here cryptotrade78u's crypto atm business is at fault here, they know themselves that they will be getting a lot of inexperience customers buying cryptocurrencies in their atm yet they have a interface that doesn't detect or at least warn you that you are giving out the wrong wallet address for the cryptocurrency you are buying. Customer's who lost money in the process are of course have grounds to push for damages as them being first time buyers should have a sufficient guide and step by step process to successfully buy the cryptocurrency they wanted, they probably don't even know what "Litecoins" are in the first place.

carter34

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Quote from: Theb on March 14, 2019, 09:02:23 AM

You need to update your crypto atms fast. You need to program it in such way that it can detect and filter out what kind of wallet address the customer is trying to input or at least remind them that the wallet address they have inputted is not intended for that crypto, you need something in the system that will stop/block them for paying for the wrong crypto. Surely this is an avoidable mess and cases similar to this one won't stop in the future not unless you do something to improve your software as its the main problem here.

Yes, I think this will help. Something like "error in address" . The best solution will be to bar some inappropriate address being imputed in the future because more customers are likely to do hasty transaction without triple checking at least.

Artemis3

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Quote from: cryptotrade78u on March 14, 2019, 06:09:47 AM

I Own a Bitcoin ATM company and a lot of my customers click on litecoin when they really want to buy bitcoin, they scan their Bitcoin wallet and insert cash. The machine just sends Litecoin to bitcoin address and now the money is stuck. Is there a way to recover it? Can we share some video link with them that they can use to get their funds?

Your ATM is badly designed. How can you claim you run a Bitcoin ATM company and not already know all transactions are final? Once confirmed (in the Litecoin blockchain), the litecoins are destroyed.

Bitcoin addresses start with 1, 3 or bc1. Litecoin addresses start with L. How is your software unable to catch such simple mistake? Perhaps you should remove Litecoin support altogether, or hide it more, at least until you can make your software recognize and prevent this.

I now see in that guide you have a slight chance of recovering funds if they were sent to a Bitcoin SegWit address. Good luck.

Quote from: KingScorpio on March 14, 2019, 09:57:01 AM

that will be a deathsentence in the long run for those so called "coins"

Lets see, you format your computer, and now its the computer fault because it let you to?
Of course you would be against freedom, you need "someone" forcibly preventing you to do it, like Apple, or the State...

Topic: Sent Litecoin to Bitcoin Address, How to recover? - page 2. (Read 773 times)