Hi everyone
Deposits are back since Saturday, Withdrawals will be back (normally) within 24hrs.
Topic: SEPA to MtGox takes very long (Read 2920 times)
Thanks for sharing the day it is probably fixed.
Apparently not:
https://bitcointalksearch.org/topic/verification-process-european-deposit-on-mtgox-93846
https://bitcointalksearch.org/topic/verification-process-european-deposit-on-mtgox-93846
This is something different. We made some major change in Europe and Mark had to fly to Poland to make these changes with our bank. Now we are working on improving the connection between the Mt.Gox in Europe and In Japan to help to speed things-up and require a rewrite of some piece of code that handle deposit and withdrawal.
Anyway this should be over and fixed by Sunday.
If we do new SEPA transfers, should we expect the same process or has a problem that might be causing the delay be fixed on your side?
The problem has been fixed, everything should be in ok now.
My deposit has been cleared after 11 days instead of one. However, I still do not feel that Mt.Gox acted openly on this one: first, I was asked for more information about the SEPA transfer itself, as if they could not find it, then after a long time without any communication from Mt.Gox I was told it was because of new AML requirements. In this case, asking me for more information about my SEPA transfer looks like you guys were trying to buy time.
If we do new SEPA transfers, should we expect the same process or has a problem that might be causing the delay be fixed on your side?
If we do new SEPA transfers, should we expect the same process or has a problem that might be causing the delay be fixed on your side?
It seems that most SEPA Deposit problems has been clear, if your deposit has not been cleared this is most probably due to the following problem :
The Bank Information from where the money was sent does not match the information on your Mt.Gox account. Simply Put if Jane Doe from Germany send money to Jone Doe Mt.Gox account who's registered in Italy your Deposit will normally be rejected and funds sent back to you.
Of course if you have any question please open a ticket on Mt.Gox support Page.
The Bank Information from where the money was sent does not match the information on your Mt.Gox account. Simply Put if Jane Doe from Germany send money to Jone Doe Mt.Gox account who's registered in Italy your Deposit will normally be rejected and funds sent back to you.
Of course if you have any question please open a ticket on Mt.Gox support Page.
Hope they will not mix up identifier mess with AML, that would make me angry.
Anti-Money Laudering
What is AML?
Deposit
Withdraw
You can see it if you are registered!
- SEPA: no fee
- Bitcoin: no fee
- Sofortüberweisung (for EU): 2% + 0,25 EUR
- Credit Card: 2% + 0,25 EUR
- MtGox: 2%
- Vouchx: 2%
Withdraw
- Bitcoin: no fee
- SEPA: no fee
- Vouchx: no fee
- Skrill USD: 7%
You can see it if you are registered!
So if the SEPA will arrive at MtGox, it will be my last trade.
Switch to http://bitcoin-24.com for EUR
Thank you for this hint, did not know about it yet. Speed of transaction is not my major interest, but perhaps it's a trustful alternative nevertheless.Switch to http://bitcoin-24.com for EUR
They say on their page, feefree (lets just put that word into the bitcoindictionary) for trades and withdraws, but feeful (another one, do I have a run or what?) for deposits. They lack to explain the size of that fee, however. Does anybody know?
I just received this reply from Mt.Gox:
I don't know what to think about it, given that they asked me for more information about my payment when I first inquired about where the money was, as if they couldn't find it in their books. Now, it is supposedly because it is "checked for AML" (note that I had sent Mt.Gox my ID and proof of residency before since they want them before accepting a SEPA transfer), but they don't give any timeframe estimation about when I will be able to use the money that I trusted them with (one hour, half a day, 24 hours?).
Quote
Due to more stringent requirements, SEPA deposits are now being checked for AML and therefore, it is taking a slightly longer time to credit them until the checkup is done. We thank you for your kind understanding and patience in this matter.
I don't know what to think about it, given that they asked me for more information about my payment when I first inquired about where the money was, as if they couldn't find it in their books. Now, it is supposedly because it is "checked for AML" (note that I had sent Mt.Gox my ID and proof of residency before since they want them before accepting a SEPA transfer), but they don't give any timeframe estimation about when I will be able to use the money that I trusted them with (one hour, half a day, 24 hours?).
Just a FYI: SEPA transfers should only take 24hrs at max. to be completed.
Any bank that fails to do so is breaking regulations and faces some hefty fines if customers complaint.
You guys can blame this one on MtGox alone.
You are right, but do not mix up different problems here. We are waiting on a solution of the identifier mess, and some information of Mt.Gox.Any bank that fails to do so is breaking regulations and faces some hefty fines if customers complaint.
You guys can blame this one on MtGox alone.
Yes, there's always some excuse and it's never their fault
So if the SEPA will arrive at MtGox, it will be my last trade.
Switch to http://bitcoin-24.com for EUR
Thank you for this hint, did not know about it yet. Speed of transaction is not my major interest, but perhaps it's a trustful alternative nevertheless.Switch to http://bitcoin-24.com for EUR
No fees, SEPA most within 24 Hours (Withdraw and Deposit), Prices a little bit higher but not much!
So if the SEPA will arrive at MtGox, it will be my last trade.
Switch to http://bitcoin-24.com for EUR
Thank you for this hint, did not know about it yet. Speed of transaction is not my major interest, but perhaps it's a trustful alternative nevertheless. Switch to http://bitcoin-24.com for EUR
Just a FYI: SEPA transfers should only take 24hrs at max. to be completed.
Any bank that fails to do so is breaking regulations and faces some hefty fines if customers complaint.
You guys can blame this one on MtGox alone.
You are right, but do not mix up different problems here. We are waiting on a solution of the identifier mess, and some information of Mt.Gox. Any bank that fails to do so is breaking regulations and faces some hefty fines if customers complaint.
You guys can blame this one on MtGox alone.
Just a FYI: SEPA transfers should only take 24hrs at max. to be completed.
Any bank that fails to do so is breaking regulations and faces some hefty fines if customers complaint.
You guys can blame this one on MtGox alone.
Any bank that fails to do so is breaking regulations and faces some hefty fines if customers complaint.
You guys can blame this one on MtGox alone.
So if the SEPA will arrive at MtGox, it will be my last trade.
Switch to http://bitcoin-24.com for EUR
Just a FYI: SEPA transfers should only take 24hrs at max. to be completed.
Any bank that fails to do so is breaking regulations and faces some hefty fines if customers complaint.
You guys can blame this one on MtGox alone.
Any bank that fails to do so is breaking regulations and faces some hefty fines if customers complaint.
You guys can blame this one on MtGox alone.
I provided with everything they asked me to, that is the bank, the account name, the date sent, the destination BIC+IBAN, the amount, the label, and even the transaction id as shown on my bank statement. They haven't asked from my IBAN and BIC.
What is troubling is that they haven't told me once that they didn't receive the money, only that they're "investigating". Although I use bitcoins in small amounts almost since day one, this was the first time I sent money to an exchange (two of them actually, and the other exchange received the money the day after and credited my BTC balance), and I never imagined it would be such a hassle when it was sold as a pretty simple and fast operation.
What is troubling is that they haven't told me once that they didn't receive the money, only that they're "investigating". Although I use bitcoins in small amounts almost since day one, this was the first time I sent money to an exchange (two of them actually, and the other exchange received the money the day after and credited my BTC balance), and I never imagined it would be such a hassle when it was sold as a pretty simple and fast operation.
We are all waiting on it. I'm sure Mt.Gox is aware of it, they answered in this thread already. They shall take their time to make not even more hassle. But a little bit more communication from them would be appropriate.
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