SEPA to MtGox takes very long - page 2.

OneEyed

full member

Activity: 154

Merit: 100

Quote from: Spekulatius on July 05, 2012, 05:06:32 PM

Quote from: OneEyed on July 05, 2012, 04:12:17 PM

You're more lucky than I am. My SEPA transfer was initiated on June 26, and my request (ticket #31225) has not been resolved since it was opened on June 30. My transaction message started with M81, but I already told them all that.

Did you provide useful information related to your transfer that could help them find it for you? Like, your IBAN, BIC, Bank, Name, Amount sent, date sent, destination IBAN and BIC (MtGox' account details, because they have many accounts in different countries).

I provided with everything they asked me to, that is the bank, the account name, the date sent, the destination BIC+IBAN, the amount, the label, and even the transaction id as shown on my bank statement. They haven't asked from my IBAN and BIC.

What is troubling is that they haven't told me once that they didn't receive the money, only that they're "investigating". Although I use bitcoins in small amounts almost since day one, this was the first time I sent money to an exchange (two of them actually, and the other exchange received the money the day after and credited my BTC balance), and I never imagined it would be such a hassle when it was sold as a pretty simple and fast operation.

kneim

legendary

Activity: 1666

Merit: 1000

Quote from: Spekulatius on July 05, 2012, 04:04:52 PM

The identifier was in fact, the reason the MtGox help desk person gave as well in my case. They have come back to me within only 4 hours after sending my ticket. The money has now been credited to my account; the only problem: 80 EUR! have been taken off the amount initially sent from my bank to their UK account.

I sent: 1820 EUR
UK bank converted to GBP @ unknown exchange rate
Then MtGox converted GBP to USD @ unknown rate
Then they credited: $2,161.45
which is converted back to EUR at European Central Bank's current rate (EUR/USD= 1.2426): 1,739.457589 EUR
for rates see here: http://www.ecb.int/stats/exchange/eurofxref/html/index.en.html

My bank furthermore assured me, that the 1820 EUR sent are the final amount reaching the destination account (MtGox's UK account).

The difference above amounts to a 4.425% fee of the initial amount. If thats the going rate, I will not do this again. I replied to the help desk response and asked for some clarification on the resulting fees, as they are not disclosed on their website:
https://support.mtgox.com/entries/20490576-withdrawals-and-deposits

It only states:

Quote

Please note that if you do not send GBP to this account, it will be converted to GBP and some (small) fees will apply.

I'm very careful about exchange rates. They differs between 0,25% (my bank account account at Deutsche Kreditbank, from EUR to USD) up to 3%. Create an EUR account, make your first trade with this fresh money in this currency.

Mt.Gox Support

vip

Activity: 308

Merit: 250

Quote from: Spekulatius on July 05, 2012, 04:04:52 PM

The identifier was in fact, the reason the MtGox help desk person gave as well in my case. They have come back to me within only 4 hours after sending my ticket. The money has now been credited to my account; the only problem: 80 EUR! have been taken off the amount initially sent from my bank to their UK account.

I sent: 1820 EUR
UK bank converted to GBP @ unknown exchange rate
Then MtGox converted GBP to USD @ unknown rate
Then they credited: $2,161.45
which is converted back to EUR at European Central Bank's current rate (EUR/USD= 1.2426): 1,739.457589 EUR
for rates see here: http://www.ecb.int/stats/exchange/eurofxref/html/index.en.html

My bank furthermore assured me, that the 1820 EUR sent are the final amount reaching the destination account (MtGox's UK account).

The difference above amounts to a 4.425% fee of the initial amount. If thats the going rate, I will not do this again. I replied to the help desk response and asked for some clarification on the resulting fees, as they are not disclosed on their website:
https://support.mtgox.com/entries/20490576-withdrawals-and-deposits

It only states:

Quote

Please note that if you do not send GBP to this account, it will be converted to GBP and some (small) fees will apply.

Hi, I am very sorry to hear that you have some problems, however, please remember that our UK Bank (Barclay) ONLY ACCEPT GBP so it will convert ANYTHING you send it into GBP, so we we recieved GBP. Barclay is great but their conversion rate is rather steep around 3%. Also we take 2.5% when you are converting from one currency to another (https://mtgox.com/terms_of_service).

Once you made your deposit you received an email with all your transaction details including our conversion rate so stating "Then MtGox converted GBP to USD @ unknown rate" is incorrect.

Finally here you are a very simple Golden Rule to follow when you are sending money :
Send Money in EURO ? Send it to our EURO account (Poland or Japan)
Send Money in GBP ? Send it to our GBP account (UK or Japan)
Send Money in USD ? Send it to our USD account (Japan or Dwolla is you are a US Resident)

Spekulatius

legendary

Activity: 1022

Merit: 1000

Quote from: OneEyed on July 05, 2012, 04:12:17 PM

You're more lucky than I am. My SEPA transfer was initiated on June 26, and my request (ticket #31225) has not been resolved since it was opened on June 30. My transaction message started with M81, but I already told them all that.

Did you provide useful information related to your transfer that could help them find it for you? Like, your IBAN, BIC, Bank, Name, Amount sent, date sent, destination IBAN and BIC (MtGox' account details, because they have many accounts in different countries).

Apart from that, they gtot back to me an said, that the 4.425% fee was basically a conversion fee for converting EUR to GBP. Still a LARGE FEE if you ask me.

(I should probably get verified already, so that I can send SEPA to EUR denoted accounts, as soon as MtGox' reputation on processing those txs get back to normal)

OneEyed

full member

Activity: 154

Merit: 100

You're more lucky than I am. My SEPA transfer was initiated on June 26, and my request (ticket #31225) has not been resolved since it was opened on June 30. My transaction message started with M81, but I already told them all that.

Spekulatius

legendary

Activity: 1022

Merit: 1000

The identifier was in fact, the reason the MtGox help desk person gave as well in my case. They have come back to me within only 4 hours after sending my ticket. The money has now been credited to my account; the only problem: 80 EUR! have been taken off the amount initially sent from my bank to their UK account.

I sent: 1820 EUR
UK bank converted to GBP @ ~~unknown exchange rate~~ edit: ~3%
Then MtGox converted GBP to USD @ ~~unknown rate~~ edit: 2.5%
Then they credited: $2,161.45
which is converted back to EUR at European Central Bank's current rate (EUR/USD= 1.2426): 1,739.457589 EUR
for rates see here: http://www.ecb.int/stats/exchange/eurofxref/html/index.en.html

My bank furthermore assured me, that the 1820 EUR sent are the final amount reaching the destination account (MtGox's UK account).

The difference above amounts to a 4.425% fee of the initial amount. If thats the going rate, I will not do this again. I replied to the help desk response and asked for some clarification on the resulting fees, as they are not disclosed on their website:
https://support.mtgox.com/entries/20490576-withdrawals-and-deposits

It only states:

Quote

Please note that if you do not send GBP to this account, it will be converted to GBP and some (small) fees will apply.

kneim

legendary

Activity: 1666

Merit: 1000

So, the identifier mess is the reason for this.

TAiS46

full member

Activity: 222

Merit: 100

I have an M52 number on the start .... before also MTG

Will send this thread to MtGox Support

Spekulatius

legendary

Activity: 1022

Merit: 1000

Quote from: kneim on July 05, 2012, 12:15:57 PM

Missing SEPA transfer becomes frequent this time, see
https://bitcointalk.org/index.php?topic=91526.0;topicseen

It's your turn, Mt.Gox.

I did a successful transfer at the beginning of June. The only thing, that changed, was the identifier, starting now with "M29" instead of "MTG". Is there a relation between?

According to this:
https://support.mtgox.com/entries/20490576-withdrawals-and-deposits

Its still "MTG" (scroll down to the "GBP Deposit (UK)". Thats what I did.

kneim

legendary

Activity: 1666

Merit: 1000

Missing SEPA transfer becomes frequent this time, see
https://bitcointalk.org/index.php?topic=91526.0;topicseen

It's your turn, Mt.Gox.

I did a successful transfer at the beginning of June. The only thing, that changed, was the identifier, starting now with "M29" instead of "MTG". Is there a relation between?

Spekulatius

legendary

Activity: 1022

Merit: 1000

Quote from: World on July 05, 2012, 07:04:28 AM

Quote from: TAiS46 on July 05, 2012, 04:48:50 AM

Are the playing with the money?
Can someone else confirm, that the SEPA takes this long time?
Simon

I was thinking the same thing..
I was waiting 5 days

I called my bank, which sent a SEPA to the British account of MtGox, they said, it would take ~3 business days and should have arrived 2 weeks ago already! It has not come back, so I am certain it got there and still sits there unprocessed. I can have it sent back to me now, merritless, because my bank wants to see the balance evened up.
For shure I will use Intersango from nowon, till they get their shit together.

World

hero member

Activity: 743

Merit: 500

Quote from: TAiS46 on July 05, 2012, 04:48:50 AM

Are the playing with the money?
Can someone else confirm, that the SEPA takes this long time?
Simon

I was thinking the same thing..
I was waiting 5 days

TAiS46

full member

Activity: 222

Merit: 100

Hello,

on 26. June I make a transaction to MtGox.
I know, that the SEPA from my Bank will only take 1 day.

What I am not understanding is, that MtGox says, that they
never receive this SEPA till this moment but I am very sure they did.

Are the playing with the money?
Can someone else confirm, that the SEPA takes this long time?

Simon

Topic: SEPA to MtGox takes very long - page 2. (Read 2925 times)