I use a trezor one cold wallet, and I have verified my pc and they do not have any type of malware. I think that since they are manual withdrawals, sometimes they cannot be 100% infallible, I repeat that I have no reason to falsely accuse them, since I was earning and receiving withdrawals very quickly from them, what I ask for is an investigation on their part in this manual payment
I guess that it was a mistake from their side, but they will never admit.
You have two options:
1.Give up and move on. You will most likely never get those coins.
2.Hire a lawyer and sue them. This will take lots of time and money(probably even more money than the amount, which you have lost from this transaction).
Arguing with their customer support seems pointless. They will never admit that they have made a mistake. Maybe this is yet another way for the crypto casinos to scam their customers(even though I haven't heard about such story in the past years).
It would be really hard to prove your point in court.
Never accumulate big amounts of cryptocurrencies in a crypto casino and never leave them in your casino account.
Truely. What's gone is gone. This isn't like an ex that might likely reconcile and return.
The coins has already left and being that the withdrawal transaction is on a decentralized platform, it's rather unfortunate such happened and I feel your pain.
Inorder not to waste further energy and resources chasing this, I would advise you focus more on seeking out the fault from your end, and just move on. Check the device you used and try to ensure such doesn't repeat itself.
It's just a reminder to myself and to others to always triple check after copying and pasting, from and unto where it is needed. Also, is the need to be reminded of how delicate the decentralized network is and hence trade with caution, if possibly, sobriety.
You did well OP to have mentioned it here, because those who have experienced same fate would be glad to lend assistance and share their own stories if possible, incase you need to find comfort.