First of all how could you find this site? I just did a quick visit of the site and it looks like a copy of Bitsler. Once a site is just copying other older sites, it should not be trusted. Good thing is that you do not spend anything as you played with faucet only. What I can say is that, forget it. No one can help you here as the site has no official representative in this forum.
Practical piece of advice. Or if he wants, he can create a thread in the scam accusations board to let others know the shady stuff on this website but don't expect to get that money from them. Anyway, you didn't lose anything because you only get your initial funds from their faucet. But for a legit site, they should have given you that money even if it all literally comes from them.