Topic: Sky Vegas could face legal action due to promotional emails - page 3. (Read 363 times)
I'm not a Sky Vegas user, but it seems the casino is a well-established casino and thus this kind of mistake is unacceptable for a company of that scale. It's also unusual if you already click opt-out and still get the email. However, if you only do self-exclusion, maybe you'll still get the emails. Anyway, this is a great learning lesson when someone use self-exclusion, the casino should also stop sending emails, sms, etc.
Basically what happened is that Sky Vegas sent promotional email to previous clients that had opted-out of this, now while this many not seem like a big deal, and most of the time it is not, a number of those that received those emails were recovering addicts doing their best to stay away from the temptation to gamble again, an offer like this could be what they needed to go back to the addiction they were trying to overcome, so while I have the tendency to think this could have been an honest mistake it is still very worrying that something like this can happen as it could derail the recovery of those struggling to control their gambling.
https://www.standard.co.uk/news/uk/gambling-commission-b965600.html
https://www.standard.co.uk/news/uk/gambling-commission-b965600.html
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