I would not trust an artificial intelligence with the security of a casino or even the management of problems and withdrawals, I think those tasks are better to be handled by people who are trained to deal with those situations.
Nonetheless, I am afraid that in the midterm some casinos, specially those with a tight budget could try to save money in their personnel size, through the implementation of AI to handle those things I mentioned, which could lead to loss of funds and mishandling of cases.
For now, let us see if an AI in the chat leads to some positive experience among users.
I agree that casino security is better to use humans who are more professional in all matters of security on the site than using AI. we know that AI itself still has many weaknesses and has many flaws that are not suitable for security in casinos.
even though ChatGPT is constantly being improved and has some accuracy in certain respects, it won't be good for the long term for the casino itself either. because hackers can always take these AI weaknesses to break into casino security systems and in the end customers always doubt the security of this casino.
Sure, it could get compromised and taken advantage of by bad people to steal gamblers and the casino itself.
Even if we put that to one side for a moment, I think that the strength of the artificial intelligence is the speed of interaction, rather than being impossible to target by bad actors.
Those businesses have other departments (not only security and costumer support), depending on whom you ask AI could be also be useful to design events, advertisement art and analyze the statistics for the administration (in a closed way, so there are no information leaks).
