Topic: So I guess MtGox isn't even trying anymore ... - page 3. (Read 6756 times)

I must regrettably inform you that due to unknown circumstances your sarcasm detector is broken sir !

They don't investigate shiat when you send/receive over 10K. I wire 250-300K around for a ship to refuel at foreign ports. It's a simple form(s) that is automatically done by a computer. They just have to file the form. They don't have to hold the transaction to file it, only report it.  It's the same thing in the US. Wire transfers are virtually instant. Assuming someone actually processes them.

After you find an alternative (if you actually do), isn't a lawsuit against Dwolla applicable, like what TradeHill's doing?
I mean, their lack of will to cooperate is causing harm to you and your customers.
Doesn't their TOS establish a minimum time for transfers or something that could be used?

Dood, it is AML. Once you cross the $10 000 limit it automatically kicks in due to US gov regulations.

No US citizen can have more than 10k in foreign bank accounts without filing tax reports, or at least that was something I read in another thread

No solvency issues here, move on

Sorry that is a load of garbage.
1) While you may have convinced your customers that week long delays are unacceptable on wires they aren't.  Due to your inability to get a wire done in <14 days I needed to have funds wired to me from my brokerage.  I requested a $20K wire at 8AM and it cleared by noon.  A week later I requested an $85K wire and it cleared within 6 hours.  

2) While an international wire may take longer it shouldn't be taking 19 days longer.  That is whole point of AML verification.  My bank account is AML verified.  My MtGox exchange account is AML verified.  How much investigation can one possibly due in 19 days.  You have my info it either checks out or it doesn't.  You never asked for more info to aid your investigation.  I mean how many times can you look at my utility bill over the course of 19 days?

3) If my funds are being held for an investigation (which I don't think they are) are employees of your company engaging in a criminal conspiracy here?

Note: this was taken from email between me & MtGox.  I would rather not share the original email (w/ personal and account information) in the open but if MtGox disputes this I would be happy to send copies to a mod.

Are you really advising your customer on how to avoid an AML investigation?  
Should the Japanese regulators be made aware of this?

I doubt your customer support is stupid enough to openly document a conspiracy to avoid AML/KYC procedures in a trouble ticket.  The reality is that this delay has nothing to do w/ AML does it?  Still since be both know this isn't due to any regulatory requirement I would be happy to use BitInstant (I hear they can actually payout funds they owe).   I don't feel it is fair to ask me to pay the $240 in transfer fees because you couldn't do your job.

Credit my account the bitinstant fees, cancel all requests and I will take my funds and not come back.  To tell a customer that they need to pay MORE in fees because YOU can't do your job is beyond insulting.

Watch it dood.

The forum is owned by Gox so I would censor myself. 

(sub)

Dear DeathAndTaxes

I am not sure if you understand the process here. You are requesting us to send money to you from Japan to the US via an usual Wire transfer. If your first two one went just fine it was because they were below 10,000 USD or not reaching in total 10,000USD, but! Requesting more and more withdrawals made you reach this 10,000 USD limit within a certain laps of time and you know that, regardless of whoever you are, the 10,000 USD limit trigger some more "investigation" from Banks and other authorities which explain the some delays and this of course is totally out of our control. An US to US Transfer is much easier... But a JP to US transfer is slightly more complicated and trigger many alarms when it reach 10,000 USD within a certain period of time.

I can't speak for him but ...

In my case this is the 4th wire.  All exactly the same.  Same bank, same instructions, same account, same AML docs.
The first two went fast, third one took over two weeks before you even submitted it (and when submitted it cleared quickly in 5 days).
The fourth one hasn't been submitted yet.  

I am not sure if you know this but ... a bank wire can't be transferred if you don't give it to your bank.  That is kinda step #1.  

So the question is why are you intentionally NOT sending the wire instructions to your bank?

Dwolla?  AML/KYC?  Wrong instructions?  I say bullshit!  Hell they aren't even good lies.

Ahh shit, time to trade up to a couple Jalapenos...

Did you open a ticket? And what is the Ticket number to check what's going on. I am not telling this is your case, but we see many mistakes made by users when filling the withdrawal process that in some case will make the overall process very long.

Is Mt. Gox hiring any customer services reps?  I could use a part-time job atm and I'd love to be able to tell people what is really going on.

Edit:  Post #2016.  Henceforth, my difficulty will increase.

That doesn't explain one damn thing. Bitcoin is nothing to banks. Mtgox isn't even a gnat in the financial world. It's a microbe.

What about wire transfers? What's your excuse there? I wire huge amounts of money all over the world with far far more AML regs and yet they don't take more than 15 minutes to do a wire and receive a confirmation of reception. Yet mtgox takes a week to even start it.

Let's face it gox has extremely poor liquidity and that's usually the red flag that any financial institution is about to go under.

You all should be prepping your resumes rather than running the PR bullshiat here. None of us are buying it.

The rats are jumping your sinking ship.

Yes and Yes and Yes and Yes... We are working on fixing this Dwolla situation and working on other alternative to make sure that something like today's Dwolla Situation will not reproduce itself. and PLEASE remember that we are STILL WAITING Dwolla's reply on whether or not they are willing to continue to work with Bitcoin and Mt.Gox in generla... It is now around 15 days that we have no news from them.

As for an explanation we already did it here https://bitcointalksearch.org/topic/ann-mtgox-withdrawal-clarification-87086.

Remember what Bitcoin is and how Bitcoin is perceived by Banks and Institutions around the world. At one point we had to Stop SEPA and Euro deposit/withdrawal became difficult while everything went smoothly with USD, now, like 2weiX underline it, the situation is solved for EUR and we will solve the Dwolla situation as well.

I feel for you. Have you listed yourself on the local cash exchanges?

http://tradeyourbitcoin.com
http://localbitcoins.com
http://btcnearme.com

Trader Steve
Say "NO" to banks!

Yeah that probably should come down. We continue to accept it, but immediately buy BTC at market price and move off exchange.  It cuts into the margin but we have been doing it as a courtesy for some of our sellers while trying to educate them on the advantages of direct sales.  I am sure Mt.Gox loves it.  Double profit!

Update:  removed.  we will honor a couple trades still in the air but no new trades.

It seems as though your post (the OP in your fast cash thread) still advertises buying Gox dollars.

I realize it's not the same, but SpendBitcoins.com gift codes/cards are quick and can be used to buy most things that cash would buy.

My Dwolla withdrawal took 11 days (7 business days)
My wire transfer is currently at 15 days (11 buisness days) and counting...

We aren't ... anymore.  Just trying to get the last of our money out of here.  

We sell coins directly and use the exchanges as a backstop when our BTC position becomes too long for our comfort.   The funds being delayed, obfuscated, and lied about are only a fraction of what we purchased, thankfully.

Having a steady and discounted source of coins is part of a bigger plan.  

I have been happy with Bitfloor so far... been fairly flawless and I've done several ACH withdrawals without incident or delay.  Glad I spent the time getting my automated platform converted over, which was a fairly painless process in and of itself.