Solved Bitcasino.io don't let me Play and withdraw - page 2.

memehunter

member

Activity: 196

Merit: 54

Quote from: ? on October 18, 2024, 07:15:43 AM

UPDATE:

They replied to my email and gave me few steps, which for sure not working for me

https://prnt.sc/iZy6tYXXhstG

Let them know that these steps are not working for you.

Quote from: ?? on ??

Quote from: acroman08 on October 18, 2024, 07:12:10 AM

seems like you posted this thread far too early into the issue(including calling it a scam), they haven't even been able to reply to the email you sent them informing you as to why you cannot play or why you cannot withdraw your funds. anyway, update us if they replied to the email you sent them but it would be nice if they could reply to this thread address what is going on.

I think it's not early.

First, they make my game unavailable and don't give me the option to withdraw without any notifications. Only when I try to withdraw they give me the hint to contact support.

If they disable my account to play or withdraw, they should contact me through email or through on-site notification.

I also think it is quite early to come with scam accusations. The platform in question has a solid reputation here, and honestly, I do not think they are going to scam you for peanuts. If you have won fair and square, I am quite confident that you will get your money.
Please wait for some time; do not post every minute.

?

Activity: -

Merit: -

UPDATE:

They replied to my email and gave me few steps, which for sure not working for me

https://prnt.sc/iZy6tYXXhstG

Quote from: acroman08 on October 18, 2024, 07:12:10 AM

seems like you posted this thread far too early into the issue(including calling it a scam), they haven't even been able to reply to the email you sent them informing you as to why you cannot play or why you cannot withdraw your funds. anyway, update us if they replied to the email you sent them but it would be nice if they could reply to this thread address what is going on.

I think it's not early.

First, they make my game unavailable and don't give me the option to withdraw without any notifications. Only when I try to withdraw they give me the hint to contact support.

If they disable my account to play or withdraw, they should contact me through email or through on-site notification.

acroman08

legendary

Activity: 2436

Merit: 1104

seems like you posted this thread far too early into the issue(including calling it a scam), they haven't even been able to reply to the email you sent them informing you as to why you cannot play or why you cannot withdraw your funds. anyway, update us if they replied to the email you sent them but it would be nice if they could reply to this thread address what is going on.

?

Activity: -

Merit: -

Quote from: memehunter on October 18, 2024, 05:58:03 AM

Quote from: ? on October 18, 2024, 05:35:02 AM

What happened::
I deposited 0.018BTC before my sleep last night and was lucky enough to increase my balance to 0.04BTC

Please post screen shot of your betting history.
Have you claimed any reward/bonus?

Quote from: ? on October 18, 2024, 05:53:33 AM

I sent my case through email and waiting for the response.

Make sure to update us about the progress. Lots of people just leave topic open after getting their case resolved.

I have too many bets from 10USDT up to 1200USDT, I can't post them all. Only if it's needed

There was no reward and bonus that I could claim.

Quote from: Finestream on October 18, 2024, 06:01:23 AM

Quote from: ? on October 18, 2024, 05:35:02 AM

However when I tried to withdraw, I was prompted to contact support and the live chat support told me to reach them via email.

I’ve checked all the screenshots attached, but I couldn’t find any communication from support asking you to contact them via email. If you missed attaching that, please upload it as additional proof. All I saw were the transaction screenshots from October 18, 2024.

The communication is in screenshot Nr.3

Finestream

hero member

Activity: 3052

Merit: 606

Quote from: ? on October 18, 2024, 05:35:02 AM

However when I tried to withdraw, I was prompted to contact support and the live chat support told me to reach them via email.

I’ve checked all the screenshots attached, but I couldn’t find any communication from support asking you to contact them via email. If you missed attaching that, please upload it as additional proof. All I saw were the transaction screenshots from October 18, 2024.

memehunter

member

Activity: 196

Merit: 54

Quote from: ? on October 18, 2024, 05:35:02 AM

What happened::
I deposited 0.018BTC before my sleep last night and was lucky enough to increase my balance to 0.04BTC

Please post screen shot of your betting history.
Have you claimed any reward/bonus?

Quote from: ? on October 18, 2024, 05:53:33 AM

I sent my case through email and waiting for the response.

Make sure to update us about the progress. Lots of people just leave topic open after getting their case resolved.

?

Activity: -

Merit: -

Quote from: _act_ on October 18, 2024, 05:41:37 AM

Sorry for the inconvenience, provided if you are not guilty of having multiple accounts or go against any of the casino rules. Try and contact their customer care through email and let us know what their reply would be.

Also send personal message to their official account on this forum which you know already. But let us mention the name so maybe he will get a notification. Bitcasino.io Support

Thank you

I sent my case through email and waiting for the response.

Personal message sent to this profile: https://bitcointalksearch.org/user/bitcasinoio-support-2087138

_act_

legendary

Activity: 1064

Merit: 1298

Lightning network is good with small amount of BTC

Sorry for the inconvenience, provided if you are not guilty of having multiple accounts or go against any of the casino rules. Try and contact their customer care through email and let us know what their reply would be.

Also send personal message to their official account on this forum which you know already. But let us mention the name so maybe he will get a notification. Bitcasino.io Support

?

Activity: -

Merit: -

What happened::
I deposited 0.018BTC before my sleep last night and was lucky enough to increase my balance to 0.04BTC while playing Baccarat. But when I woke up this morning, I noticed I couldn't play Baccarat anymore and there were no notifications explaining why. I was confused and after trying a while I decided to withdraw my money since I couldn't play. However when I tried to withdraw, I was prompted to contact support and the live chat support told me to reach them via email. This gave me a terrible feeling Sad

I start searching online for similar cases and after reading several posts here. I decided to post my story here.

Scammers Profile Link:
https://bitcointalksearch.org/user/bitcasinoio-support-2087138

Amount Scammed: 0.04 BTC
Payment Method: Bitcoins

https://prnt.sc/DqMxCMKlTzPf
https://prnt.sc/PCpR0EuC7d7b
https://prnt.sc/M666aierC6Ee

Topic: Solved Bitcasino.io don't let me Play and withdraw - page 2. (Read 333 times)