Topic: (SOLVED) BTC365.com SCAM me 20Mbtc - page 2. (Read 1048 times)

From what btc365partners is saying here, they admit their Terms were insufficient. It's totally fine to adjust the Terms now, but they should honor their obligations from before the change too. Note that I didn't read the updated Terms, as it's irrelevant for this case, but I can't imagine any serious casino having Terms that give them the right to take a user's funds without even seeing the evidence.

I feel sorry for you bro i know how frustating it is when they reply you like with stupid reasons and dont give you your money.
I am totally with you and i am supporting you on this.

It costs me a lot to believe that your site has people who think that way, money from someone who won by merit is not to be donated without permission from the winner, what you are doing is absurd.


 

you are practically saying that from now on whoever uses your site and wins you will take the customer's money and will donate to charity, this is what you learned from this problem that you created yourself


 


syndicates?

informed punters?

what are you talking about? you retained the owner's fund using nonsensical argument that he was involved in abnormal activities

That means that you don't have any proof that anything was against your official rules, like it wasn't because there was no mention of word arbitrage there.

Is this a joke or are you serious?
You can donate to charity anytime, but you need to take your customers seriously and you can't confiscate other people coins like this.

I am supporting the flag also.

Thank you for posting your final "resolution" in which you confirm you have no evidence whatsoever for taking this oz.kashi's money. That's all I needed to know, so Flag supported! I call for other DT-members to do the same after reviewing this case.
This is why:

Feedback added:

I don't think that's fair solution for the gambler and what does Bitcointalk to do with the 20 mBTC? this is case both of you and @oz.kashi not you and Bitcointalk.

The thing is @oz.kashi can provide his proof even in screenshot, but you failed to provide the proof of your casino provider detection algorithms. IMO you're still not a professional casino, but much rather an intermediary since you doesn't have full control over your casino.

Let's say another gambler made accusation against your casino with similar case, we will see a same excuse like this, no?

Dear bitcointalk community, after discussing with our Sportsbook provider BTi, we were unable to get their cooperation to disclose their detection algorithms, even to just a select few reputable members of the community.
We decided on an alternative which is to donate the full sum involved (20 mBTC) to a charity of the community's choosing. In addition, BTC365 will match this donation (another 20 MBTC) as a gesture of goodwill and gratitude. We put it to the community to come forward with up to two charity organizations to receive the donations.

We have learned much from this incident and have patched our Customer Support process and Terms and Condition accordingly. BTC365 is committed to providing the best betting experience to our  players. We seek the community's understanding that we are unable to do business with syndicates, informed punters, or any party that enjoys an unfair edge over our normal customers.

@LoyceV we are holding the 20 mBTC. BTi is unable to disclose their detection algorithms, even in the presence of an NDA.

Its a pitty that all these new bookmakers are doing shady business and do not pay.
When does that stop?

Any reason you ignore my questions?

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These conditions have no legal value. You must obtain a license from a country in the EU. So users will be able to file complaints. After you have been convicted several times they will take your license 

Hi Bitcointalk, we have taken the feedback from some senior reputable members on the forum. We will be escalating the case to BTi for willingness to releasing information to a selected group of users. Should that be approved, we will then seek the community for a council to arbitrate. In the event that this is not possible, we will propose an alternative solution.

We have learnt much from this experience and will be updating our Terms & Conditions and Bet Limits to be more complete.

So once they limited your account you did not place any bet and the 20 mBTC was there which was unused.

The 2nd deposit was before the first withdrawal or in between the first and 2nd withdrawal or after the 2nd withdrawal?
Did you make any bet anything after the 2nd withdrawal and the amounts includ the 20mBTC you left, or it was excluding the 20mBTC?

Here sir [SCAM] Sportsbet.io (Withholding funds) [dispute settled] by neymarjr12

How much did you deposit?
How much did you win?
How much did you able to withdraw in total?
You withdrew twice, how many bets you placed between the first and second withdrawal?
The remaining 20mBTC, is it including the additional unsettle or void bets?

@btc365partners is this possible to remove the suspension of oz.kashi's account but limit everything so that he can not enter any data like placing any bet or withdrawing anything or even converting anything to another currency. I mean disable any kind of input from oz.kashi's side on the account. Or can you give us the answers of the above questions I asked with evidences. Please take note that screenshots are not good evidences. I may suggest doing a screencast while refreshing the page or anything else that will be more convincing to support your answer. If this is too much to expose in public, then:
1) Either find a way to disable the suspension of oz.kashi's account so that he can give us the answers with convincing evidences or
2) Chose few trusted users from this conversation, for example: LoyceV, me, dkbit98 etc. Please take their permission before you share the private information, as from my part you are more than welcome. If they give you permission, then share us the information in forum PM. Send the same PM at once to all of us.

Easier will be to lift the suspension of oz.kashi's and let him do this.

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Can someone bring me the dispute thread that was against sportsbet.io from a user called neymar20 or neymar30 (sorry, I do not remember the full username)? Thanks

I thought of another question for btc365partners: who has the 20 mBTC now? Is it you, who couldn't even verify BTi's claim, or is it BTi, who doesn't want to provide any evidence?

This is how you can make sure you can't ever be accused of confiscating funds for your own benefit:

Is this link also mentioned anywhere on your own site? I couldn't find it (but didn't want to create an account).

I hope you understand that without providing a single shred of evidence, this makes you look very bad.

I don't want to read many pages of rules, but luckily bti-io.gitlab.io has a Search field. I tried the following keywords:
Results for all keywords: "No results found".

Neither your Terms nor BTi's Betting Rules mention anything about arbitrage betting.

So to summarize: you took 20 mBTC from a user because of an unproven accusation of something that isn't forbidden by any of the rules.

I'm afraid that's not true. You will find players who have won and withdrawn successfully. The only difference being they weren't flagged by either our or vendor compliance.

Hi LoyceV, it is still necessary for us to confirm a player’s username as he has not revealed it in any of his conversations. We will not assume the usage of forums username to be the same as there is a possibility of discrepancy.

Please find our BTi Sportsbook Rules here https://bti-io.gitlab.io/betting-rules/en/

Our focus on this case is not the amount, but on confirming that the user hasn’t been wrongly frozen. The reason for the account being frozen is due to username “ozkashi” has been detected as arbitrage / movement betting by our compliance team from our Sportsbook vendor BTi. In this case, BTi is insistent on their compliance guidance, even after we have spoken to them. Hope you understand that we must act on abnormal or malicious activities in order to provide the best service and bonuses to ordinary members. Beyond impacting the promotions we can run, the dividend pool that is available to every member also gets penalized as wins reduce dividends. While there will always be winners (as there should be), all members should play on the same edge and not enjoy an advantage over others, which happens in the case of arbitrage or contra betting.
Therefore, arbitrage betting is treated as a fraudulent activity, which leads to our course of action. Please do refer to 10.1 in our Terms and Conditions https://www.btc365.com/help/terms

For the point of having EV + Promotions, would you mean a promotion that is positive EV to the player? If yes, we do have such promotions. Please refer to our promotion "Get 50 - 150 Free Spins! Simply make a deposit! " However, the number may change based off a variety of factors (Total wagering, Bonuses claimed) such as the formula you use to calculate EV.

What's your SOP? What's your CS? Readers can guess, but shouldn't have to if you're more clear.

Your terms don't even mention arbitrage betting. It shows this:
Can you point me to where to find the Sportsbook Rules?

This is how it looks to me: A user claims you scammed him for 20 mBTC, you don't dispute the amount, and instead hide behind a third party who can't tell you the reason either.

This statement means nothing to this case.