Topic: [SOLVED] Cryptsy deposits from 4 June 2014 still uncredited, support ignoring me - page 2. (Read 2947 times)

Not sure but Ill find out

I appreciate what you're doing and understand the problem, BitJohn. What I'm unable to understand is why I have been ignored by your support staff for over 20 days and had to resort to posting on a public forum to get things happening.

Appreciate it I have to get with paul and figure out whats up with that coin. As long as they are in the chain and there is not a fork or something along those lines I should have a fix for all. I know its crypto but give me 24-48 hours to figure it out we will probably have to build an explorer for it.

For what it's worth, there are LOTS of reports of people having the exact same issues with GLX deposits to Cryptsy wallets on one of the Galaxycoin main threads:

https://bitcointalksearch.org/topic/m.7471816

I have our wallet guy looking at it right now so hopefully Ill get you some resolution shortly. Lack of a block explorer for galaxy is making it a tad more difficult.

Please notice that they showed as pending on Cryptsy for over one month, and only disappeared after I received the last message from support on 12 July 2014 saying the problem had been solved. If there was a fork, then Cryptsy's wallet was on the same fork as the pool that sent the coins for over 1 month after the deposits.

Ill look into it. Typically if you saw them pending and they vanished those blocks are not in the chain but may have been sent into a fork/micro fork. Ill find out where they are at.

I made 3 Galaxycoin withdrawals to Cryptsy from a pool (a regular pool, not P2P) on 4 June 2014 - one of 18.3970380026457 GLX and 2 of 42.3061780024682 GLX each. The deposits showed almost immediately as pending on Cryptsy, and after a few days all three were showing thousands of confirmations - but they were never credited to my balance.

On 11 June 2014, I opened a support ticket (#141104) and someone promptly responded saying they were going to look into it. By then all three deposits already had over 25K confirmations each - and that according to Cryptsy's own system. Then support asked me for the transaction ID's. I was rather puzzled by that - the deposits hadn't disappeared but rather WERE SHOWING on the exchange with over 25K confirmations each, so what the hell would they need txid's for, since the exchange's wallet had already recognized the deposits?

Then nothing happened for a LONG time, till on 12 July 2014 I finally received a message from a support staff member named Mark claiming "the problem had been solved" and telling me to contact them should I have any more problems. I logged on to Cryptsy to check and guess what - not only the deposits weren't showing as pending anymore, but they hadn't been credited to my balance either. I replied to the message saying nothing had been solved and even the pending deposits had disappeared but received no answer.

And that's basically it: no more replies from Cryptsy's support staff since 12 July 2014, despite my various ticket updates requesting that the issue be resolved definitely. It's now over 2 months since I've deposited the coins and the support team seems to be ignoring my messages.

I'm a fully verified member and I had even started referring Cryptsy to other people (already have 2 referrals). Now all I can say is that I'm really disappointed by this lack of respect for me as a user. And that's precisely the point, not the actual value of the coins (which is minimal). In my understanding, business should be conducted with ethics before all - it doesn't matter if a transaction is worth a thousand BTC or 1 satoshi, it should receive the same treatment as any other transaction. Now seriously, should I really need to have to come to these forums to post about this issue in the hope of having it resolved because the exchange's support decided to ignore me? That's as disrespectful as it's unethical, and Crypsty should be ashamed of their behavior.