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Topic: Solved: Fortunejack payout multiple accounts problem (Read 240 times)

hero member
Activity: 2926
Merit: 795
They closed the old account. I've been paid. Amazing.

Thanks to everyone.



Cool! Nice to hear that. I hope that you will lock this thread and update the content as well as the title (indicate "Solved") so that this thread will not receive further reply. I'm your post will be overlook by some signature spammerz. Congratulations again and FJ is always fair to all there customers.
newbie
Activity: 16
Merit: 0
They closed the old account. I've been paid. Amazing.

Thanks to everyone.

sr. member
Activity: 2618
Merit: 439
I didn't claim the welcome bonus on the new account.
Yet you created 2 accounts and that is against the rule , either you claim the bonus or not the problem is you violated a TOS.

But i believe FortuneJack is generous enough if you can prove your legitimacy and being now a cheater.
hero member
Activity: 1890
Merit: 831
I understand what youre saying and your probably right. To be clear the $800 In deposits was within a week or so.

But that's beside the fact. I do not expect to be paid. If I do great.. if I don't that's great too. Probably save me more money in the long term anyhow.

I do believe that you already did contact them. You should never refrain from mentioning that you did **loose that account**, using multiple accounts are banned because sometimes users try to outsmart the casinos and claim things like : first bet free , 10% back etc at the same time they might also use these for double booking or this stuff. Right now since your account was lost and it was not a case of multiple accounts. because you clearly are not using them at the same time. They should resolve your issue and help you with the new account with banning the old one permanently.

that's normal because we might forget the old account
That's the reason we have "forget password" for this some case~XD.

For the @OP just keep in contact with FJ to find the best solution for you and how the FJ handle this case, since the this case also violated from their ToS so just hope you got a good result same as @Beparanf.

Honestly sometimes I don't even remember if I did have multiple accounts on the same site since with a lot of mails and everything sometimes it just slips off the mind. Therefore I believe OP did make an honest mistake since it was done YEARS after. Therefore they should consider his case to be an exception and leave him after a fair warning..

Hope everything gets resolved.
legendary
Activity: 2604
Merit: 1251
that's normal because we might forget the old account
That's the reason we have "forget password" for this some case~XD.

For the @OP just keep in contact with FJ to find the best solution for you and how the FJ handle this case, since the this case also violated from their ToS so just hope you got a good result same as @Beparanf.
newbie
Activity: 16
Merit: 0
I understand what youre saying and your probably right. To be clear the $800 In deposits was within a week or so.

But that's beside the fact. I do not expect to be paid. If I do great.. if I don't that's great too. Probably save me more money in the long term anyhow.
sr. member
Activity: 2828
Merit: 357
Eloncoin.org - Mars, here we come!
They asked me to my ID and selfie holding the ID. I sent that to them this morning.
asking your ID wasn't assured you of them paying you back , they asked for your Identification for formality and legitimacy of your KYC but the Issue of  Multiple account is still there and need to be engaged and settled .
Indeed that you did not intend to cheat or to do anything bad against the site but Rules are rules mate and that is another Issue aside from your ID sending.
and it is clear that you Knew about House rules because you are a literal gambler because depositing 800$ at once is a proof that you mean to gamble.
so having all this why still create new account and did not try to contact the support or email the team first if it's ok to create new account ? you Know this is coming mate yet you still did managed to gamble, so Expect no assurance of getting your fund .
legendary
Activity: 2954
Merit: 1155
Leading Crypto Sports Betting & Casino Platform
I didn't claim the welcome bonus on the new account.

What is it that you claim and on which account? Your statements are confusing me. You did not claim welcome bonus on new account, but on the same account you claimed free spins? Though, I told you already that it does not matter if you claimed it or not, if you have withdrawn anything from your old account that was out of a bonus, then you will face problems ahead.

Haha welcome bonus is a deposit bonus 100% of the total deposit while 25 free spins is an added bonus without the need to make any deposit
The difference of 2 years between the old account and the new account is not really a reason to cheat the casino that's normal because we might forget the old account
legendary
Activity: 2618
Merit: 1105
I didn't claim the welcome bonus on the new account.

What is it that you claim and on which account? Your statements are confusing me. You did not claim welcome bonus on new account, but on the same account you claimed free spins? Though, I told you already that it does not matter if you claimed it or not, if you have withdrawn anything from your old account that was out of a bonus, then you will face problems ahead.
sr. member
Activity: 2366
Merit: 305
Duelbits - $100k Bonus/week
I didn't claim the welcome bonus on the new account.
Have you already contacted their support while waiting here, it will I guess the best option too and maybe you have luck on that.
https://fortunejack.com/faq/contact_us

I never doubt this gambling platform, they will surely pay you as I read early in your post that you did not do anything. The problem is when you have disobeyed the tule of the terms and conditions but it seems you are not based on your previous post, so don't worry. If ever your problem will be solved soon, please let us know here.
newbie
Activity: 16
Merit: 0
I didn't claim the welcome bonus on the new account.
legendary
Activity: 2730
Merit: 7065
I think that the worst thing that can happen is that they claim your winnings and lock both of your accounts. In this scenario, you should get the deposited money back. They will investigate and check when was the last time you used your old account and it you have any other account you didn't mention. The one thing I see as being potentially troublesome is the fact that you claimed the welcome bonus with both accounts. The welcome bonus is supposed to be used once per player. If they consider that to be an abuse of the bonus system, you would be out of luck.   
legendary
Activity: 2954
Merit: 1155
Leading Crypto Sports Betting & Casino Platform

P.s on the new account I didn't use any bonus other than the free spin claim after email/phone verification

This could be a problem if your old account has claimed the free spins ,can you make sure your old account doesn't claim free spins?
For cashback I don't think it's part of the promotion I see this program in almost all casinos. however I wish you all the best.

I think it also depends on the type of promotions they were running at that time and now? Because even if free spins were claimed, games may be different and if Op didn't misuse FJ's promotions by "withdrawing from old account through the use and growth of free spins' funds", then they are eligible to use the site normally.


The free spin promo is still active until now for every new user who verifies email and phone number

Yes, I agree with you but sometimes they make it an excuse to hold funds, the point is they are very sensitive to new users requesting a withdrawal I mean only for the first withdrawal.
hero member
Activity: 3178
Merit: 977
www.Crypto.Games: Multiple coins, multiple games
I cant get into my old account. Havnt logged in to it for nearly 2 years I'm pretty sure.

I don't even have access to the email I used for that account.
You should have communicated the same to their customer support in order to ensure there wouldn't be any multiple accounts related issues. Their TOS does help them in this regard.

I guess you could recover your funds as long as the FJ team can verify that you didn't cheat or take advantage of bonuses using multiple accounts. Keep communicating with them regularly in this forum and on their site.
hero member
Activity: 1484
Merit: 516
If you did not do anything wrong and did not violate their terms, I am sure they will pay you. Their brand is here for a long time.
newbie
Activity: 16
Merit: 0
Yea I didn't do anything of the sort in regards to that.
legendary
Activity: 2618
Merit: 1105

P.s on the new account I didn't use any bonus other than the free spin claim after email/phone verification

This could be a problem if your old account has claimed the free spins ,can you make sure your old account doesn't claim free spins?
For cashback I don't think it's part of the promotion I see this program in almost all casinos. however I wish you all the best.

I think it also depends on the type of promotions they were running at that time and now? Because even if free spins were claimed, games may be different and if Op didn't misuse FJ's promotions by "withdrawing from old account through the use and growth of free spins' funds", then they are eligible to use the site normally.



I cant get into my old account. Havnt logged in to it for nearly 2 years I'm pretty sure.

I don't even have access to the email I used for that account.

Irrelevant I'm sure but I think I won about $6 with those free spins lol

Regardless of what you have won in any of your accounts, if you won it on both accounts then it may be a problem. If not, then your new account is fine.
sr. member
Activity: 1932
Merit: 442
Eloncoin.org - Mars, here we come!
Awesome. I'm feeling a little more calm now.

Fingers crossed

Thanks again

P.s on the new account I didn't use any bonus other than the free spin claim after email/phone verification. No welcome deposits or anything. And I received like $50 cashback from lost deposits promotion. But I spent that on slots and ended with a $0 bankroll.
Well, that is right, --you can sit and calm down now while waiting with the FortuneJack will respond on this.
You don't need to worry because you did abuse their system like sending funds to each other and using the bonus. It is indeed a good gambling site and I can vouch for this that they do the best to maintain their reputation clean and serve better on their users. The most that I liked is, there is no withdrawal fees and they covered all of that.
However, I say, good luck to you, and I hope you can able to recover that account and give us an update here.
newbie
Activity: 16
Merit: 0
I cant get into my old account. Havnt logged in to it for nearly 2 years I'm pretty sure.

I don't even have access to the email I used for that account.

Irrelevant I'm sure but I think I won about $6 with those free spins lol
legendary
Activity: 2954
Merit: 1155
Leading Crypto Sports Betting & Casino Platform

P.s on the new account I didn't use any bonus other than the free spin claim after email/phone verification

This could be a problem if your old account has claimed the free spins ,can you make sure your old account doesn't claim free spins?
For cashback I don't think it's part of the promotion I see this program in almost all casinos. however I wish you all the best.
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