Topic: [SOLVED] Rollbit perma deleted my account with 7k on it (Read 260 times)

https://talkimg.com/image/TXQp1

I just received my funds and I want to thank everyone for helping me solve this matter. Couldn't do it without you... Also, I want to thank Rollbit representative for coming here and solving the issue with a fair result.

I will be marking this issue as solved and locking the topic immediately.

Umm... no, if I understand Razer's decision and explanation correctly, they never confiscate fund to make profit or the likes, it's to payback the loss due to the cheating or abuse done by the previous accounts. In OP's case, the suspected account didn't cheat or done any other harm after being limited, thus no requirement to confiscate the funds to cover the losses.

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Great, will be waiting for a good news from you and get this thread marked as solved.

Hello Razer and thanks so much for reaching out.

I am stating one more time, that I am the sole creator and user of my Rollbit account. I have gambling accounts on multiple sport gaming providers in Serbia, and I can prove that. Just the fact I never gambled in crypto before, doesn't mean that my boyfriend is behind my account.

I am thankful for everyone’s input here, thank you guys so much... I do agree and find it a fair resolution if I am allowed to withdraw my funds and continue my gambling elsewhere. I understand my account will be frozen afterward, and I am fine with that.

When the withdrawal proceeds and I get my funds back (once again my account is down bad in balance, lost much more than withdrew so this money is important to me) I will mark this topic as resolved.

Huge thanks to everyone for the great advice and feedback!

Well, I have been reading many scam allegations about Rollbit; however I don't think they will try to scam your 7K. I made sucessfull withdrawals of 50.000 USD Equievelant ETH multiple times in last year. I won't be able to say anything about their satirical registry system with no KYC checks or even birthdate check, however I should give to them, they made no problem in withdrawing if we forget long wait times of withdrawals. ( Contact Support Error, etc.). I believe they got irritated by something in your KYC deatils.(maybe restricted zone


Well, Rollbit and Stake are infamous in limiting bets of winning players and blame it on their sports provider. While I was a high roller I was betting 20-30K a NBA game; I won 5-6 consecutive bets and guess what happened? I got limited to 100 Dollars a Bet. This is not a joke but reality; these sites don't like winning players; If they noticed you found a loop hole ( max betting every spread ) that would be a reason on their side to confesticate your winnings. Don't ask me if I think this is justice; these moneybags don't give a single shit about players or their rights. I am sorry for your loss and I hope someone here would be able to help you. I also have 20.000 stolen from me. You can look at my thread. Nothing comes out from this forum. Maybe flag them if you have %100 evidence to show you didn't multi account. Which you can't since Rollbit.com doesn't require KYC which puts you in a joking paradox. Good Luck to you Sir.

Edit: I saw Razer's reply; great gesture by Rollbit, even after your broke the ToS, is amazing. Well done Rollbit!

If  OP really has 7k usd balance then its  great that he gets it back.

I would suggest OP  to not try to circumvent limits as  it will always lead to situations like these.

OP must not have won his sports  bets which is  why hes  getting his deposits back 

In other words, her boyfriend uses her ID for KYC and play using her credential?

OP, if you can confirm above statement, it'll be very much appreciated. That thing said, if you don't have another thing to say and are agree with this decision, and when you've got your balance back, I'll suggest you to mark this thread as solved and lock it.

Thanks for alerting me to this!

This case is pretty clear-cut limit circumvention. OP opened new accounts to circumvent previously limited accounts.

OP thought using another individual for the KYC would be acceptable, but it's ultimately still them controlling the account.

However, I can see that the account was locked with balance and in this scenario I don't think the abuse warrants removal of funds (there's no losses to recoup).

Your account should be unlocked and we request that you withdraw the remaining balance as soon as possible. Once done we'll lock the account again.

Thanks,
Razer

I think it will be hard to overturn their decision. How much profit did you make?

Sure, I don't mind of course. I am trying to reach Razer via email and rollbit chat but ever since he announced to me that my account has been deleted I am getting no response (https://talkimg.com/image/T2BoH).

He has seen the messages, he was online multiple times but I don't see a willingness from them (Rollbit) to communicate with me. And that part hurts me the most. They haven't provided any evidence of ME abusing their sportsbook and I am willing to prove to them that I am the only one using my account - proof of funds (bank statement of withdrawing them from the bank, proof of my income, and where I get funds) as well as notarized document of me and partner living together and willing to make him do KYC too if necessary.

This is often the issue with KYC procedures; they can be quite intrusive and sometimes give the impression that they are encroaching on our privacy. There might also be a delay in the process of reviewing your documentation and information. Don't lose hope, and continue communicating with them professionally and proactively. I also understand your preference to keep your funds in your own wallet; it's a common practice for many to maintain control and security over their assets

Any gambling service can apply for a master license at Curacao, the applications are still open. The only major requirement is having a proper legal structure that could accept responsibility in the event of issues.

Of course, after Curacao as a national licensing authority lost it's reputation due to overselling of sub-licenses to irresponsible parties, it's not so common to see a casino interested in a master license. If a casino has a proper legal standing they will apply for a localized license on countries they want to operate under their own frameworks. Curacao is kind of known of being a. Easy solution to aquire a trick license that does close to nothing for player security and oversight due to how they handle sub-licensing.

Quoting for image visibility

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No, they are not. Rollbit is under Gaming-Curacao, GC, not Curacao-eGaming, CEG, , as OP has nicely educate herself, it's made clear by the seal of validation below their page.

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Can you please help us by pointing out on how to get a full license? Because as far as I know, there are only two type of licenses by Curacao gambling authority, Master License and Sub-License. Master License holder has the power to issue Sub-License, and far as I know, Curacao gambling authority only issued four of Master License since... decades ago.

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OP, I'll try calling Razer here. Hopefully he can give more insight to this case by sharing the piece from his side. Meanwhile, do you mind holding the flag until everything become more clear?

That's because rollbit didn't buy a full license and operate under a sub-license as I said above. This offers very little protection to players. You can try reporting them to Curacao authorities and do tell us how it goes... But don't expect much from this.

When I go to their footer and click the link of their license provider it doesnt take me to CEG website, it takes me instead to another license provider called 'Gaming Curacao' (https://www.gaming-curacao.com/). I hope you are right and I am missing something?

This is the footer of the rollbit website:

Honestly don't expect much from Curacao. It's a country that will issue licenses to anyone, end even then some casinos don't opt for the full license and instead sub-license under entities that sell their license multiple times. From the looks of it Rollbit looks to be doing the latter.

In my opinion would be to start a flag against their profile and link to this thread.
Then post the link to your flag here and anyone who reviews the evidence can choose to support it or not. Read more on how to create a flag here: https://bitcointalksearch.org/topic/step-to-flag-a-user-trust-flag-5160255

Yes, they are.
License
GLH-OCCHKTW0702112020
Bull Gaming N.V

Thanks for sharing the info... Do you happen to know if they are indeed under CEG jurisdiction? When I try to search register and put rollbit.com URL it says ''Unlicensed'' (see screenshot).

https://talkimg.com/image/Rq1HN

File a Complaint with CEG
https://www.curacao-egaming.com/public-and-players/complaints-landing

Thanks so much for the feedback. The boyfriend's account was created years ago on his device and for sure different IP back then. I just created an account 2-3 months ago. We share the household which I can prove in notarized documentation. My issue here is Rollbit not wanting to have a conversation with me here. They just banned the account saying I abused Sportsbook by creating a new account. They are unwilling to respond. My boyfriend's account wagered $1k max in comparison to my $1.2mm. I abused nothing and never used any other account but mine. They provided 0 evidence to counter it.

Thanks for the advice, I just edited and placed screenshots in the original post. Hope it works... I am willing to work with them and provide evidence of a bank statement where I withdraw cash to buy crypto, as well as with notarized documentation proving that my boyfriend and I are sharing the household for 2 years already.