Source Of funds on HitBTC | Bitcointalksearch.org

PX-Z

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Quote from: glebredbull on January 30, 2023, 10:54:53 AM

HitBTC is a new level of scam...
I gave them - passports (my and who made the transfer) , notarial letter, pdf bank statments, photo with docs, skype session, screenshot from exchange... and
in the end they decided to just write[/b] - Unfortunately, we cannot accept any forged data as a valid source of funds report.
No evidence, they just decided to cancel my info just like that, without anything)))))))))

Because the asking of KYC in that exchange is the beginning of their trap. Whatever you provided to them will be considered as forged, fake and wont get accepted. You are not the only one experienced like this many have the same issues towards hitbtc and that's really unfortunate.

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Quote from: glebredbull on January 30, 2023, 10:54:53 AM

I gave them - passports (my and who made the transfer) , notarial letter, pdf bank statments, photo with docs, skype session, screenshot from exchange... and
in the end they decided to just write[/b] - Unfortunately, we cannot accept any forged data as a valid source of funds report.
No evidence, they just decided to cancel my info just like that, without anything)))))))))

Jeez. even someone else's passport? sounds like they milked whatever they can from you op. They're known for having ridiculous KYC to trap user funds.

I'm not sure if you can still appeal BUT if they ask for more, I advise weighing down which is more important to you -- your funds or your personal documents. Given hitbtc's piss poor history over the years, your information is a lot more unsafe there compared to other CEX. Personally, if I ever gave my passport to hitbtc, I would consider it leaked.

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Quote from: glebredbull on January 26, 2023, 11:16:28 AM

Hello all, tell me what documents are required HitBTC?
I sent - withdrawal of cash in a few days then depositing cryptocurrency, crediting wages.
I'm trying to get through to support, but no results - they just do not say what exactly they need.
Maybe someone on the forum has dealt with this?

I guess these are some of the problems that come with using fiat, OP have you tried to use your bank statement for this check Huh

Quote from: glebredbull on January 26, 2023, 11:16:28 AM

Kindly note that we have thoroughly checked all the information you've provided, and, unfortunately, it can't be accepted as a valid source of funds report. We will not be able to proceed any further until the actual source of funds of the transaction in question is provided.

Since they are a crypto service provider, try give them your btc addy and explain to support funds come from the sig maybe they will whitelist your account.

Quote from: glebredbull on January 26, 2023, 11:16:28 AM

Please provide us with an actual source of funds, and we'll be happy to proceed. [/i]

These are the kind of exchanges we should all stay away from, honestly how the hell do they accept deposits so easily and make it an interrogation session when trying to withdraw your own funds.. And with so many exchanges out there this is just one way of chasing current and potential customers from using their platform.

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Quote from: glebredbull on January 30, 2023, 10:54:53 AM

thank you but HitBTC is a new level of scam...
I gave them - passports (my and who made the transfer) , notarial letter, pdf bank statments, photo with docs, skype session, screenshot from exchange... and
in the end they decided to just write - Unfortunately, we cannot accept any forged data as a valid source of funds report.
No evidence, they just decided to cancel my info just like that, without anything)))))))))

Well, the terrible part is when they enforce verification requirements beyond the standards of the authority they comply with. Up to this point I suggest you give up or take legal steps (if the funds are large enough). It's like they don't wanna release your funds anymore basically.
At least also change the title subject to “scam HitBTC” or similar else to add to the collection of honest disappointment reviews.

glebredbull

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Quote from: albon on January 31, 2023, 02:03:41 PM

Quote from: glebredbull on January 30, 2023, 10:54:53 AM

Quote from: dkbit98 on January 28, 2023, 06:26:43 PM

I think they are asking for source of your coins, not source of your fiat money

That means you need to explain from what wallet you send coins to HitBTC exchange, your own non-custodial wallet or from some other website/service.
I hope you don't have lot of funds stuck there, but my suggestion is to stop using any centralized exchanges and transition to decentralized exchange like Bisq and p2p trading.
I heard bad things about HitBTC before, just do a quick search and you will find a bunch of bad reviews and complains on internet.

thank you but HitBTC is a new level of scam...
I gave them - passports (my and who made the transfer) , notarial letter, pdf bank statments, photo with docs, skype session, screenshot from exchange... and
in the end they decided to just write - Unfortunately, we cannot accept any forged data as a valid source of funds report.
No evidence, they just decided to cancel my info just like that, without anything)))))))))

Did you send them screenshots of the actions you took using these funds in chronological order, for example (purchase, exchange, and transfer,) before sending it to the HitBTC platform? And the screenshots you provided must be full-display and contain transaction details such as the hash and the address as well. As they mentioned, you have to send them screenshots of your withdrawal history in the exchange through which you transferred and withdrew the funds to the HitBTC platform, and I hope that your problem will be resolved after that, frankly, HitBTC is an unpopular and bad exchange platform, and they have procedures that make us put a red flag around it. Fortunately, I haven't tried it before, but I have seen thousands of users who could not pass the strict procedures imposed by the HitBTC platform about determining the source of funds.

and sent them both screenshots and a LINK TO WEBSITE so that they could see everything for themselves. but they just write it is FORGED))

albon

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Quote from: glebredbull on January 30, 2023, 10:54:53 AM

Quote from: dkbit98 on January 28, 2023, 06:26:43 PM

I think they are asking for source of your coins, not source of your fiat money

That means you need to explain from what wallet you send coins to HitBTC exchange, your own non-custodial wallet or from some other website/service.
I hope you don't have lot of funds stuck there, but my suggestion is to stop using any centralized exchanges and transition to decentralized exchange like Bisq and p2p trading.
I heard bad things about HitBTC before, just do a quick search and you will find a bunch of bad reviews and complains on internet.

thank you but HitBTC is a new level of scam...
I gave them - passports (my and who made the transfer) , notarial letter, pdf bank statments, photo with docs, skype session, screenshot from exchange... and
in the end they decided to just write - Unfortunately, we cannot accept any forged data as a valid source of funds report.
No evidence, they just decided to cancel my info just like that, without anything)))))))))

Did you send them screenshots of the actions you took using these funds in chronological order, for example (purchase, exchange, and transfer,) before sending it to the HitBTC platform? And the screenshots you provided must be full-display and contain transaction details such as the hash and the address as well. As they mentioned, you have to send them screenshots of your withdrawal history in the exchange through which you transferred and withdrew the funds to the HitBTC platform, and I hope that your problem will be resolved after that, frankly, HitBTC is an unpopular and bad exchange platform, and they have procedures that make us put a red flag around it. Fortunately, I haven't tried it before, but I have seen thousands of users who could not pass the strict procedures imposed by the HitBTC platform about determining the source of funds.

glebredbull

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Quote from: dkbit98 on January 28, 2023, 06:26:43 PM

Quote from: glebredbull on January 27, 2023, 05:26:56 AM

Cryptocurrency was bought with fiat.
Were provided - bank statement with payroll, cash withdrawal statement.
But they say = "actual source of funds"
Previous statement is less than a week old. I sent a new one

I think they are asking for source of your coins, not source of your fiat money

That means you need to explain from what wallet you send coins to HitBTC exchange, your own non-custodial wallet or from some other website/service.
I hope you don't have lot of funds stuck there, but my suggestion is to stop using any centralized exchanges and transition to decentralized exchange like Bisq and p2p trading.
I heard bad things about HitBTC before, just do a quick search and you will find a bunch of bad reviews and complains on internet.

thank you but HitBTC is a new level of scam...
I gave them - passports (my and who made the transfer) , notarial letter, pdf bank statments, photo with docs, skype session, screenshot from exchange... and
in the end they decided to just write - Unfortunately, we cannot accept any forged data as a valid source of funds report.
No evidence, they just decided to cancel my info just like that, without anything)))))))))

dkbit98

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Quote from: glebredbull on January 27, 2023, 05:26:56 AM

Cryptocurrency was bought with fiat.
Were provided - bank statement with payroll, cash withdrawal statement.
But they say = "actual source of funds"
Previous statement is less than a week old. I sent a new one

I think they are asking for source of your coins, not source of your fiat money

That means you need to explain from what wallet you send coins to HitBTC exchange, your own non-custodial wallet or from some other website/service.
I hope you don't have lot of funds stuck there, but my suggestion is to stop using any centralized exchanges and transition to decentralized exchange like Bisq and p2p trading.
I heard bad things about HitBTC before, just do a quick search and you will find a bunch of bad reviews and complains on internet.

The Cryptovator

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Simply stop using fucking exchange. Have you made deposits in fiat and withdrawals in cryptocurrency? Otherwise, why would they ask about your income? Even if they are hardly regulated, they shouldn't inquire about your income if you have deposited cryptocurrency and are attempting to withdraw it as well. I think it's just an attempt at fraud. They'll show terrible terms and conditions and seize users' funds. Select a trustworthy exchange rather than some filthy garbage.

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Quote from: OmegaStarScream on January 26, 2023, 12:49:02 PM

It's very possible that this has nothing to do with them complying with the regulations.

I get the feeling that this is probably the case here, and as I think I said in my post in the other thread OP started, I'm skeptical that HitBTC is under much regulation at all. There have been enough scam accusations against them that I bet them asking customers for proof of funds is one of the ways they steal funds. No doubt some users either can't or wouldn't produce that info, and HitBTC knows that.

I wish I could help with your question, OP, but I've never dealt with that kind of request. This looks like you're in a situation where whatever information you provide is ever going to be enough to satisfy them--but again, good luck in sticking it to 'em. They're a shitty exchange all around.

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I worked on Hitbtc exchange and I made withdrawal many times before but I didn't get such problem, the amount I withdraw was small but it seems like you want to withdraw big amount so they try to evade withdrawal by asking for documents.

Hitbtc rating is bad and they have a bad reputation, they have many problems like the price of some coins is different from the market price, also the withdrawal fee is very high.

I know they ask for KYC to withdraw large sums, but the request for "an actual source of funds" I've never heard of, I think this is fraud and they try not to pay.

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Quote from: glebredbull on January 26, 2023, 11:49:33 AM

it's too late.. my money is stuck there. My question about Source Of funds ..

This exchange had a habit of asking KYC with different kinds of documents, sometimes on different language, they will ask one document after another until its users give up their stuck money there which is very unfortunate.

Quote from: pawanjain on January 27, 2023, 12:37:11 PM

I wonder why you used HitBTC at first place. At least you could have gone through the reviews before making any deposits there..

Click bait marketing ads, too good to be true offer ads, or probably this is only available exchange where OP's tokens got listed. Like you did, i always wonder why people still use such shitty exchange, a single "hitbtc review" in google will give you lots of reasons why you should avoid them in the very first place.

jossiel

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Hitbtc is known for having a bad service and one of the worst exchanges out there, it's sad that you have been asked for a verification through the source of your funds and if they're not taking the one you've provided then you have to provide what it's like to them as a legitimate source.

So, if they're asking you for a genuine source of funds then that's all you need to provide for them to proceed with your verification just as what they've said at the latter message to you.

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Quote from: glebredbull on January 26, 2023, 11:16:28 AM

Hello all, tell me what documents are required HitBTC?
I sent - withdrawal of cash in a few days then depositing cryptocurrency, crediting wages.
I'm trying to get through to support, but no results - they just do not say what exactly they need.
Maybe someone on the forum has dealt with this?

Kindly note that we have thoroughly checked all the information you've provided, and, unfortunately, it can't be accepted as a valid source of funds report. We will not be able to proceed any further until the actual source of funds of the transaction in question is provided.

Please provide us with an actual source of funds, and we'll be happy to proceed.

I wonder why you used HitBTC at first place. At least you could have gone through the reviews before making any deposits there.
HitBTC has had issues in the past with users getting their accounts frozen and hence their funds lost.
There are other established exchanges that you could have used. All you can do now is try contacting them through different means such as customer support, social media handles, email etc...
Once you get are in contact with them ask them what do they need to get you the access to your account.

noorman0

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I think they asked you for source information from the point before your bank account was funded. It's actually kind of silly if they also want some of the company's payroll documents. As far as I can remember, there is no solution dealing with this exchange. In fact, I doubt that they have even had the slightest initiative to release locked user funds.

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Quote from: glebredbull on January 27, 2023, 05:26:56 AM

Quote from: jrrsparkles on January 27, 2023, 12:57:14 AM

Quote from: glebredbull on January 26, 2023, 11:16:28 AM

Hello all, tell me what documents are required HitBTC?
I sent - withdrawal of cash in a few days then depositing cryptocurrency, crediting wages.
I'm trying to get through to support, but no results - they just do not say what exactly they need.
Maybe someone on the forum has dealt with this?

Kindly note that we have thoroughly checked all the information you've provided, and, unfortunately, it can't be accepted as a valid source of funds report. We will not be able to proceed any further until the actual source of funds of the transaction in question is provided.

Please provide us with an actual source of funds, and we'll be happy to proceed.

Can you please tell what are the documents you provided to them and they rejected it? If its in the form of fiat then bank statement is enough to be considered as valid source of income while if it is crypto then its kind of complicated but proving the address history and how did you made that with enough evidence is good though, if they still not helping to complete the verification then there is no actual way.

Cryptocurrency was bought with fiat.
Were provided - bank statement with payroll, cash withdrawal statement.
But they say = "actual source of funds"
Previous statement is less than a week old. I sent a new one

Probably they were asking for salary slip which confirms that you're getting paid for your work officially but I don't remember any exchange asked for such sensitive details to prove the source of funds, in most cases providing the bank account is enough and they will let you to clear the withdrawal.

As most others said they're known for their shady behaviour so create accusation against them and tag them on any media as possible to bring their light towards this which may help you to some extent.

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Quote from: glebredbull on January 26, 2023, 11:16:28 AM

Hello all, tell me what documents are required HitBTC?
I sent - withdrawal of cash in a few days then depositing cryptocurrency, crediting wages.
I'm trying to get through to support, but no results - they just do not say what exactly they need.
Maybe someone on the forum has dealt with this?

Kindly note that we have thoroughly checked all the information you've provided, and, unfortunately, it can't be accepted as a valid source of funds report. We will not be able to proceed any further until the actual source of funds of the transaction in question is provided.

Please provide us with an actual source of funds, and we'll be happy to proceed.

Income tax return documents is the best proof for source funds aside from submitting pay slip from your employer. Tax record shows where do you get all your funds including your job, side hustle and business. I never done KYC on Hitbtc but asking for proof of funds is out of the line for crypto exchange to ask because they are not giving you the loan and they don’t have any rights to ask where your funds came from.

How money you stuck in there? Hitbtc is a scam exchange and many users from the best that share experience like you for having a hard time to complete KYC. They will just prolong the process until you give up,

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Quote from: glebredbull on January 26, 2023, 11:16:28 AM

Hello all, tell me what documents are required HitBTC?
I sent - withdrawal of cash in a few days then depositing cryptocurrency, crediting wages.
I'm trying to get through to support, but no results - they just do not say what exactly they need.
Maybe someone on the forum has dealt with this?

Kindly note that we have thoroughly checked all the information you've provided, and, unfortunately, it can't be accepted as a valid source of funds report. We will not be able to proceed any further until the actual source of funds of the transaction in question is provided.

Please provide us with an actual source of funds, and we'll be happy to proceed.

According to my research there are a lot of hitbtc users had a bad feedback using this exchange and some of them hd the same
issue with yours in accordance with review I saw from this platform exchange, here see it for yourself and try check
them out too Hitbtc negative review feedback from their users

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Quote from: glebredbull on January 27, 2023, 05:26:56 AM

Quote from: jrrsparkles on January 27, 2023, 12:57:14 AM

Quote from: glebredbull on January 26, 2023, 11:16:28 AM

Hello all, tell me what documents are required HitBTC?
I sent - withdrawal of cash in a few days then depositing cryptocurrency, crediting wages.
I'm trying to get through to support, but no results - they just do not say what exactly they need.
Maybe someone on the forum has dealt with this?

Kindly note that we have thoroughly checked all the information you've provided, and, unfortunately, it can't be accepted as a valid source of funds report. We will not be able to proceed any further until the actual source of funds of the transaction in question is provided.

Please provide us with an actual source of funds, and we'll be happy to proceed.

Can you please tell what are the documents you provided to them and they rejected it? If its in the form of fiat then bank statement is enough to be considered as valid source of income while if it is crypto then its kind of complicated but proving the address history and how did you made that with enough evidence is good though, if they still not helping to complete the verification then there is no actual way.

Cryptocurrency was bought with fiat.
Were provided - bank statement with payroll, cash withdrawal statement.
But they say = "actual source of funds"
Previous statement is less than a week old. I sent a new one

Are you officially settled at your job?try to take a document from the accounting department about the accrual of funds to you and the account number where they were received.That your salary is credited to the bank from which you provided all the documents to the exchange.If the amount is large, then send all the documents to the exchange and withdraw your funds as quickly as possible.Good luck to you.

glebredbull

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Quote from: jrrsparkles on January 27, 2023, 12:57:14 AM

Quote from: glebredbull on January 26, 2023, 11:16:28 AM

Hello all, tell me what documents are required HitBTC?
I sent - withdrawal of cash in a few days then depositing cryptocurrency, crediting wages.
I'm trying to get through to support, but no results - they just do not say what exactly they need.
Maybe someone on the forum has dealt with this?

Kindly note that we have thoroughly checked all the information you've provided, and, unfortunately, it can't be accepted as a valid source of funds report. We will not be able to proceed any further until the actual source of funds of the transaction in question is provided.

Please provide us with an actual source of funds, and we'll be happy to proceed.

Can you please tell what are the documents you provided to them and they rejected it? If its in the form of fiat then bank statement is enough to be considered as valid source of income while if it is crypto then its kind of complicated but proving the address history and how did you made that with enough evidence is good though, if they still not helping to complete the verification then there is no actual way.

Cryptocurrency was bought with fiat.
Were provided - bank statement with payroll, cash withdrawal statement.
But they say = "actual source of funds"
Previous statement is less than a week old. I sent a new one

Topic: Source Of funds on HitBTC (Read 217 times)