We'll see if this continues now they are Zvi-less.
Of course your only insight is forum members, the large majority of sales were to operations off the forum, from what I have seen the service was still great, until spare parts were exhausted.
I'm not referring to on or off forum, I'm referring to staff. They had one sales / marketing / lots of other important stuff guy (Gadi) and one SW development / why isn't it working / super tech support guy (Zvi). When you lose one of your allstars its always a challenge to replace.
I'm tracking now, if I recall correctly he was on contract, but you are right they are always hard to replace..