Whilst this is definitely something new to me, they've explained their stance quite well.
They are a private business and as such, they are able to offer you any deal they want (even 0x payout). It is up to you whether or not you want to take up that offer.
I suspect that they probably spot some activity that makes them think you have a long term edge/you are a whale. To hedge against their own risks, they have lowered your odds. Perfectly fine.
Topic: sportsbet.io lowers my odds !!!!! (Read 618 times)
I have contacted Steve at the beginning of the week but no answer yet. The support told me that today:
"
Our team will double-check if your limits can be raised.
As per checking with our Sportsbook team, unfortunately your limits can't be raised right now.
"
Don't you get it? They won't reverse their decision since they know that you're a consistent winner which is something sportsbooks and casinos absolutely hate."
Our team will double-check if your limits can be raised.
As per checking with our Sportsbook team, unfortunately your limits can't be raised right now.
"
They reduce limits randomly for different winners based on various factors. These decisions make sense since they want to keep their business afloat even though it sucks for the winning gamblers.
Some sites like Pinnacle etc never reduce your limits. Betting exchanges also don't reduce limits since they don't care whether you win or lose.
I think I've got it now. considering Steve's message it was still ambiguous that's why I was waiting, but you are right, I have nothing more to expect.
I have contacted Steve at the beginning of the week but no answer yet. The support told me that today:
"
Our team will double-check if your limits can be raised.
As per checking with our Sportsbook team, unfortunately your limits can't be raised right now.
"
Don't you get it? They won't reverse their decision since they know that you're a consistent winner which is something sportsbooks and casinos absolutely hate."
Our team will double-check if your limits can be raised.
As per checking with our Sportsbook team, unfortunately your limits can't be raised right now.
"
They reduce limits randomly for different winners based on various factors. These decisions make sense since they want to keep their business afloat even though it sucks for the winning gamblers.
Some sites like Pinnacle etc never reduce your limits. Betting exchanges also don't reduce limits since they don't care whether you win or lose.
More than 2 weeks have passed, and my price situation has still not be reviewed. I'm starting to have a doubt about the regional and trading factor problem...
Do you regularly contact the support and ask them directly? It will be helpful if you will update the main thread with your recent chat logs with the support. Sportsbet is one o the most famous Casino that has a very active live support so you can maximize the use of it rather than updating here. But this kind of special account restrictions or modification is indeed written in there ToS they have the right to lower your odds or avoid you from using it if you are always winning since Casino is not getting profit on you. You are still lucky that your account just reduced by 2% of the odds if your statement is true that you win a lot lately. And also there’s a lot of sportsbook that offers same odds with sportsbet, why not try them since sportsbet don’t lock your funds in your casino account.
I have contacted Steve at the beginning of the week but no answer yet. The support told me that today:
"
Our team will double-check if your limits can be raised.
As per checking with our Sportsbook team, unfortunately your limits can't be raised right now.
"
More than 2 weeks have passed, and my price situation has still not be reviewed. I'm starting to have a doubt about the regional and trading factor problem...
Do you regularly contact the support and ask them directly? It will be helpful if you will update the main thread with your recent chat logs with the support. Sportsbet is one o the most famous Casino that has a very active live support so you can maximize the use of it rather than updating here. But this kind of special account restrictions or modification is indeed written in there ToS they have the right to lower your odds or avoid you from using it if you are always winning since Casino is not getting profit on you. You are still lucky that your account just reduced by 2% of the odds if your statement is true that you win a lot lately. And also there’s a lot of sportsbook that offers same odds with sportsbet, why not try them since sportsbet don’t lock your funds in your casino account.
More than 2 weeks have passed, and my price situation has still not be reviewed. I'm starting to have a doubt about the regional and trading factor problem...
2% difference and 50% chance to lose. really it's nothing
Hi everyone,
Lately I found out that sportsbet.io lowers my odds. I have compared with 2 browsers, one connected with my account and the other one not. I have seen nearly a 2% difference on odds' values
ex on Leeds vs MU:
https://freeimage.host/i/capture.1T4ZEG
Every market I have checked, it is the same.
My only explanation is that I bet a lot this month with a lot of success and to stop all that, they decide to lower my odds. It is not a market/event/competition issue. I have tried many of them and it's the same.
Has anyone been in the same situation?
I can understand that you do not like it, however casinos are within their rights to do something like this since most likely it is in their TOS, when casinos face a player that they feel is not betting for the fun of it but doing so professionally then they can take a number of measures to reduce your edge over them, and one of them is to give you worst odds, and if you keep being successful I would not be surprised if your account eventually gets limited, this is something that we know that happens and professional sport bettors face it all the time.Lately I found out that sportsbet.io lowers my odds. I have compared with 2 browsers, one connected with my account and the other one not. I have seen nearly a 2% difference on odds' values
ex on Leeds vs MU:
https://freeimage.host/i/capture.1T4ZEG
Every market I have checked, it is the same.
My only explanation is that I bet a lot this month with a lot of success and to stop all that, they decide to lower my odds. It is not a market/event/competition issue. I have tried many of them and it's the same.
Has anyone been in the same situation?
snip
Well, it seems there was nothing for you to worry about and things should go back to normal soon enough. 
Steve answered this morning:
"
Hi,
Apologies for the delay in response here.
From my understanding, there are a few combinations at play here.
It seems to be a mixture of regional and trading factors that have impacted the prices available on your account.
It isn't due to the $$ won. We enjoy customers having the wins and we like paying out as fast as possible.
I have asked the trading guys to review the price situation.
I see you had a couple wins on the NBA this morning, feel free to withdraw anytime you want.
regards,
Steve.
Sportsbet.io
"
That's great news, OP. I'd expect things to be back to normal real soon. "
Hi,
Apologies for the delay in response here.
From my understanding, there are a few combinations at play here.
It seems to be a mixture of regional and trading factors that have impacted the prices available on your account.
It isn't due to the $$ won. We enjoy customers having the wins and we like paying out as fast as possible.
I have asked the trading guys to review the price situation.
I see you had a couple wins on the NBA this morning, feel free to withdraw anytime you want.
regards,
Steve.
Sportsbet.io
"
Steve answered this morning:
"
Hi,
Apologies for the delay in response here.
From my understanding, there are a few combinations at play here.
It seems to be a mixture of regional and trading factors that have impacted the prices available on your account.
It isn't due to the $$ won. We enjoy customers having the wins and we like paying out as fast as possible.
I have asked the trading guys to review the price situation.
I see you had a couple wins on the NBA this morning, feel free to withdraw anytime you want.
regards,
Steve.
Sportsbet.io
"
So, looks like he tried to solve problem, but technically such situation is possible and everything is correct. Of course it ought to be your decision, but my opinion that it is a good bookie, that try to solve problems and it is possible to gamble here again. Several times i was talking with support of different exchanges and bookies and this answer looks enough good to continue gamble. "
Hi,
Apologies for the delay in response here.
From my understanding, there are a few combinations at play here.
It seems to be a mixture of regional and trading factors that have impacted the prices available on your account.
It isn't due to the $$ won. We enjoy customers having the wins and we like paying out as fast as possible.
I have asked the trading guys to review the price situation.
I see you had a couple wins on the NBA this morning, feel free to withdraw anytime you want.
regards,
Steve.
Sportsbet.io
"
Hi everyone,
Lately I found out that sportsbet.io lowers my odds. I have compared with 2 browsers, one connected with my account and the other one not. I have seen nearly a 2% difference on odds' values
ex on Leeds vs MU:
https://freeimage.host/i/capture.1T4ZEG
Every market I have checked, it is the same.
I have contacted the support by chat a first time and I had the following answer:
"Odds are subject to change, and can also change based on individual accounts activity, betting behaviour and history. "
"The odds you see are based on your accounts previous betting activity."
" Upon review, we can assure that our betting limits depend on multiple factors such as sport, league, market, account and time of bet placement. We have different limits for different leagues, and we regularly review our business and make decisions around our total exposure which takes into account sports, competitions, events, markets. "
I wanted to have further explanations just like how long will I have this limitation or What is the criteria or the specific betting activity that has lead to this situation, but the chat was already closed. So I contacted the chat again, a support guy asked me for a screenshot which I have provided. Then I received this answer from support:
"Thank you for your patience. As explained before, Bet Limits are set from account to account based on your betting activity. Kindly note that as per terms and conditions, we reserve the right to have limits set depending on the account. Also, I would like to inform you that we have already explained this to you in another opportunity, if you keep insisting on this matter, you will have your chat privileges revoked."
Is it me or do I feel like the roles are reversed ?!!!!!
My only explanation is that I bet a lot this month with a lot of success and to stop all that, they decide to lower my odds. It is not a market/event/competition issue. I have tried many of them and it's the same.
Has anyone been in the same situation?
Lately I found out that sportsbet.io lowers my odds. I have compared with 2 browsers, one connected with my account and the other one not. I have seen nearly a 2% difference on odds' values
ex on Leeds vs MU:
https://freeimage.host/i/capture.1T4ZEG
Every market I have checked, it is the same.
I have contacted the support by chat a first time and I had the following answer:
"Odds are subject to change, and can also change based on individual accounts activity, betting behaviour and history. "
"The odds you see are based on your accounts previous betting activity."
" Upon review, we can assure that our betting limits depend on multiple factors such as sport, league, market, account and time of bet placement. We have different limits for different leagues, and we regularly review our business and make decisions around our total exposure which takes into account sports, competitions, events, markets. "
I wanted to have further explanations just like how long will I have this limitation or What is the criteria or the specific betting activity that has lead to this situation, but the chat was already closed. So I contacted the chat again, a support guy asked me for a screenshot which I have provided. Then I received this answer from support:
"Thank you for your patience. As explained before, Bet Limits are set from account to account based on your betting activity. Kindly note that as per terms and conditions, we reserve the right to have limits set depending on the account. Also, I would like to inform you that we have already explained this to you in another opportunity, if you keep insisting on this matter, you will have your chat privileges revoked."
Is it me or do I feel like the roles are reversed ?!!!!!
My only explanation is that I bet a lot this month with a lot of success and to stop all that, they decide to lower my odds. It is not a market/event/competition issue. I have tried many of them and it's the same.
Has anyone been in the same situation?
It's unfortunate that limits on your account have been lowered. However, it's a good thing that Sportsbet was approachable and they managed to explain to you the reason behind your account's odd limit. Because after all, it's not really good to have the customers keep on thinking and be left hanging. Although I would like to suggest to the casinos to at least inform your clients about the betting odds so that they won't be shocked about sudden changes. It could be included in the terms and conditions, but a simple heads-up like giving them some sort of notification would be of great help. Hopefully, you'll be able to recover your account's odd limit to its original rate.
Steve answered this morning:
"
Hi,
Apologies for the delay in response here.
From my understanding, there are a few combinations at play here.
It seems to be a mixture of regional and trading factors that have impacted the prices available on your account.
It isn't due to the $$ won. We enjoy customers having the wins and we like paying out as fast as possible.
I have asked the trading guys to review the price situation.
I see you had a couple wins on the NBA this morning, feel free to withdraw anytime you want.
regards,
Steve.
Sportsbet.io
"
So this means one thing ? that you already got your funds and this issue would be enough for discussion?"
Hi,
Apologies for the delay in response here.
From my understanding, there are a few combinations at play here.
It seems to be a mixture of regional and trading factors that have impacted the prices available on your account.
It isn't due to the $$ won. We enjoy customers having the wins and we like paying out as fast as possible.
I have asked the trading guys to review the price situation.
I see you had a couple wins on the NBA this morning, feel free to withdraw anytime you want.
regards,
Steve.
Sportsbet.io
"
Steve just got your issue late so it had to take some time and of course now is the time to lock this thread if you are already done withdrawing?
anyway This is good to hear and also Good response from the Sportsbet team . congratulations to both the team and you OP .
Steve answered this morning:
"
Hi,
Apologies for the delay in response here.
From my understanding, there are a few combinations at play here.
It seems to be a mixture of regional and trading factors that have impacted the prices available on your account.
It isn't due to the $$ won. We enjoy customers having the wins and we like paying out as fast as possible.
I have asked the trading guys to review the price situation.
I see you had a couple wins on the NBA this morning, feel free to withdraw anytime you want.
regards,
Steve.
Sportsbet.io
"
"
Hi,
Apologies for the delay in response here.
From my understanding, there are a few combinations at play here.
It seems to be a mixture of regional and trading factors that have impacted the prices available on your account.
It isn't due to the $$ won. We enjoy customers having the wins and we like paying out as fast as possible.
I have asked the trading guys to review the price situation.
I see you had a couple wins on the NBA this morning, feel free to withdraw anytime you want.
regards,
Steve.
Sportsbet.io
"
The sooner you acknowledge the fact that you can't win against the house in the long term, the better it is for your mental and body health. Casinos are here to take your money. It is not the other way around. Gambling is not a job. If you enjoy playing that's fine but never think that you can turn it into a job. If you want to have a job as a gambler, start your own casino.
Betting on sports or (in events) in general its not the same thing as playing casino games, some peoples can be very skilled, and there is been many ones that have turned it to their regular job !
Hi everyone,
Lately I found out that sportsbet.io lowers my odds. I have compared with 2 browsers, one connected with my account and the other one not. I have seen nearly a 2% difference on odds' values
ex on Leeds vs MU:
https://freeimage.host/i/capture.1T4ZEG
Every market I have checked, it is the same.
I have contacted the support by chat a first time and I had the following answer:
"Odds are subject to change, and can also change based on individual accounts activity, betting behaviour and history. "
"The odds you see are based on your accounts previous betting activity."
" Upon review, we can assure that our betting limits depend on multiple factors such as sport, league, market, account and time of bet placement. We have different limits for different leagues, and we regularly review our business and make decisions around our total exposure which takes into account sports, competitions, events, markets. "
I wanted to have further explanations just like how long will I have this limitation or What is the criteria or the specific betting activity that has lead to this situation, but the chat was already closed. So I contacted the chat again, a support guy asked me for a screenshot which I have provided. Then I received this answer from support:
"Thank you for your patience. As explained before, Bet Limits are set from account to account based on your betting activity. Kindly note that as per terms and conditions, we reserve the right to have limits set depending on the account. Also, I would like to inform you that we have already explained this to you in another opportunity, if you keep insisting on this matter, you will have your chat privileges revoked."
Is it me or do I feel like the roles are reversed ?!!!!!
My only explanation is that I bet a lot this month with a lot of success and to stop all that, they decide to lower my odds. It is not a market/event/competition issue. I have tried many of them and it's the same.
Has anyone been in the same situation?
Lately I found out that sportsbet.io lowers my odds. I have compared with 2 browsers, one connected with my account and the other one not. I have seen nearly a 2% difference on odds' values
ex on Leeds vs MU:
https://freeimage.host/i/capture.1T4ZEG
Every market I have checked, it is the same.
I have contacted the support by chat a first time and I had the following answer:
"Odds are subject to change, and can also change based on individual accounts activity, betting behaviour and history. "
"The odds you see are based on your accounts previous betting activity."
" Upon review, we can assure that our betting limits depend on multiple factors such as sport, league, market, account and time of bet placement. We have different limits for different leagues, and we regularly review our business and make decisions around our total exposure which takes into account sports, competitions, events, markets. "
I wanted to have further explanations just like how long will I have this limitation or What is the criteria or the specific betting activity that has lead to this situation, but the chat was already closed. So I contacted the chat again, a support guy asked me for a screenshot which I have provided. Then I received this answer from support:
"Thank you for your patience. As explained before, Bet Limits are set from account to account based on your betting activity. Kindly note that as per terms and conditions, we reserve the right to have limits set depending on the account. Also, I would like to inform you that we have already explained this to you in another opportunity, if you keep insisting on this matter, you will have your chat privileges revoked."
Is it me or do I feel like the roles are reversed ?!!!!!
My only explanation is that I bet a lot this month with a lot of success and to stop all that, they decide to lower my odds. It is not a market/event/competition issue. I have tried many of them and it's the same.
Has anyone been in the same situation?
So as far as I understand it, the whole issue has been explained to you, however you deem it necessary to keep pushing the matter even further? To me, it sounds like you just did not do your research on the online gambling casino and obviously, you left out any reading of the terms of service. Sounds to me like this might just be your own fault for being uninformed.
I would probably leave the matter as a teaching moment instead of bothering support again.
Is it bothering you or the support?
Just to put things in place, I contacted the support again to know if what I was experiencing on sportsbet was going to be permanent and why not, being informed on what I have done wrong. The same support told me that I should get an answer soon (Steve in particular). I'm just waiting for this answer, there's nothing wrong with that, no?
Hi everyone,
Lately I found out that sportsbet.io lowers my odds. I have compared with 2 browsers, one connected with my account and the other one not. I have seen nearly a 2% difference on odds' values
ex on Leeds vs MU:
https://freeimage.host/i/capture.1T4ZEG
Every market I have checked, it is the same.
I have contacted the support by chat a first time and I had the following answer:
"Odds are subject to change, and can also change based on individual accounts activity, betting behaviour and history. "
"The odds you see are based on your accounts previous betting activity."
" Upon review, we can assure that our betting limits depend on multiple factors such as sport, league, market, account and time of bet placement. We have different limits for different leagues, and we regularly review our business and make decisions around our total exposure which takes into account sports, competitions, events, markets. "
I wanted to have further explanations just like how long will I have this limitation or What is the criteria or the specific betting activity that has lead to this situation, but the chat was already closed. So I contacted the chat again, a support guy asked me for a screenshot which I have provided. Then I received this answer from support:
"Thank you for your patience. As explained before, Bet Limits are set from account to account based on your betting activity. Kindly note that as per terms and conditions, we reserve the right to have limits set depending on the account. Also, I would like to inform you that we have already explained this to you in another opportunity, if you keep insisting on this matter, you will have your chat privileges revoked."
Is it me or do I feel like the roles are reversed ?!!!!!
My only explanation is that I bet a lot this month with a lot of success and to stop all that, they decide to lower my odds. It is not a market/event/competition issue. I have tried many of them and it's the same.
Has anyone been in the same situation?
Lately I found out that sportsbet.io lowers my odds. I have compared with 2 browsers, one connected with my account and the other one not. I have seen nearly a 2% difference on odds' values
ex on Leeds vs MU:
https://freeimage.host/i/capture.1T4ZEG
Every market I have checked, it is the same.
I have contacted the support by chat a first time and I had the following answer:
"Odds are subject to change, and can also change based on individual accounts activity, betting behaviour and history. "
"The odds you see are based on your accounts previous betting activity."
" Upon review, we can assure that our betting limits depend on multiple factors such as sport, league, market, account and time of bet placement. We have different limits for different leagues, and we regularly review our business and make decisions around our total exposure which takes into account sports, competitions, events, markets. "
I wanted to have further explanations just like how long will I have this limitation or What is the criteria or the specific betting activity that has lead to this situation, but the chat was already closed. So I contacted the chat again, a support guy asked me for a screenshot which I have provided. Then I received this answer from support:
"Thank you for your patience. As explained before, Bet Limits are set from account to account based on your betting activity. Kindly note that as per terms and conditions, we reserve the right to have limits set depending on the account. Also, I would like to inform you that we have already explained this to you in another opportunity, if you keep insisting on this matter, you will have your chat privileges revoked."
Is it me or do I feel like the roles are reversed ?!!!!!
My only explanation is that I bet a lot this month with a lot of success and to stop all that, they decide to lower my odds. It is not a market/event/competition issue. I have tried many of them and it's the same.
Has anyone been in the same situation?
So as far as I understand it, the whole issue has been explained to you, however you deem it necessary to keep pushing the matter even further? To me, it sounds like you just did not do your research on the online gambling casino and obviously, you left out any reading of the terms of service. Sounds to me like this might just be your own fault for being uninformed.
I would probably leave the matter as a teaching moment instead of bothering support again.
Betting on sports or (in events) in general its not the same thing as playing casino games, some peoples can be very skilled, and there is been many ones that have turned it to their regular job !
Even though it's possible we have to face the reality as the number of people earning from sports betting is really small though like the 0.1% or maybe even less. It's nice to see others gain success but it's not the same for a lot of people.
Also it sucks to see OP get juiced based on his recent success but unfortunately, we can't do much for him. I also agree with what the others mentioned check other sportsbooks for now as you have a lot of options to choose from.
The sooner you acknowledge the fact that you can't win against the house in the long term, the better it is for your mental and body health. Casinos are here to take your money. It is not the other way around. Gambling is not a job. If you enjoy playing that's fine but never think that you can turn it into a job. If you want to have a job as a gambler, start your own casino.
Betting on sports or (in events) in general its not the same thing as playing casino games, some peoples can be very skilled, and there is been many ones that have turned it to their regular job !
The thread should be locked for now since the admin already answered this issue, the starter of the thread have been advised to lock the thread and update us when the whole issue with the account has been resolved or the outcome of Steve's investigation and the final decisions.
It's been a week. I'm not here to undermine their ability to do their job, but come on, we all see what's going on. I've had numerous encounters with various support technicians and it takes literally hours to check database and find if his odds were modified or not. If they claim it to be a misunderstanding, they should make it so his odds are the same on any account. Lowering odds because he won some money in the past is cheating and if I found that a casino is doing it to my account, I'd leave and play somewhere else. There's plenty of sites where support doesn't take a week to investigate an issue and where you have even odds all day long.
Thanks, but I understand that Gambling is not a job and I do not want to turn it into job.
Even if sportsbet has the right to do this kind of thing, it's just hard for me to understand especially since I might have never realized it...
For now, I have no news from Steve (I have contacted him in a personal message). Frankly I'll be the first to acknowledge their good faith if they ever solve my problem. Again I don't mean to denigrate Sportsbet I think this site has some very good stuff. I just want to try to understand and get my problem resolved. If indeed it turns out that I am no longer entitled to real odds, I am free to go elsewhere.
Gambling can be a job, but it will become not so fun as when it is just a hobby. And it will be enough difficult, as an another job.Even if sportsbet has the right to do this kind of thing, it's just hard for me to understand especially since I might have never realized it...
For now, I have no news from Steve (I have contacted him in a personal message). Frankly I'll be the first to acknowledge their good faith if they ever solve my problem. Again I don't mean to denigrate Sportsbet I think this site has some very good stuff. I just want to try to understand and get my problem resolved. If indeed it turns out that I am no longer entitled to real odds, I am free to go elsewhere.
About this situation i don`t think that smth will change. They are working according to ToS so they can just check may be it was some technical mistake. I think they willn`t make any exceptions.
Yes I don't have too many illusions on this ... I tried to solicit Steve several times, created a support ticket few days ago but no answer at all ...
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