Well they did not refund me on that bet. They did on the one I placed yesterday but not on this one that was made on the 15th during the promotion.
I just knew this would happen and that is why I had that support person write it out in an email saying that it will be honored and refunded to my account balance NO MATTER WHAT!
Now the current support person has too "Look into it." after I even produced the email from the other support person as proof to refund my bet under this promotion.
Now I have to wait until the support person who wrote the email to me comes back online which will be tomorrow.
This is absurd to say the least. I wanted to use that cash back amount to place a bet that starts in less than 1 hour from now.
I hope I will receive suitable compensation for this miscue on your end and by your support person not fulfilling your promotional cash back offers.
You misunderstood the whole rule buddy. You are the one who made a mistake not them
Read the terms carefully
It is clearly stated that one bet will be refunded so they did one of the recent one. If you want to get a refund on the previous one then ask for it
But know one thing that once they refund the loss amount of previous bet, they will also deduct the refund of recent one as only one bet can be refunded
You are wrong friend.
The rules say single bet on that match not during the promotional period. I placed one on December 15th for a SINGLE MATCH of an all-right out winner and the Total spread.
Then on Dec 18th I placed another SINGLE MATCH on ANOTHER all-right out winner and ANOTHER Total spread.
The RULES do not specify that it MUST BE ON THE SAME DAY and should be on separate days as well. IF that is the case then their rules are worded improperly and they are playing on words which are viewed as askewed by the one placing the bet.
How to get your NBA Total Spreads MoneyBack Guarantee:
1. Place a Pre-Live Single Bet of minimum of 10 mBTC on the Total Spreads of an NBA game played between 15th December and 18th December.
2. Place a Pre-Live Single Bet on the Match Winner of the same game. Make sure your Match Winner bet is at least the same amount as the Total Spreads bet you have made.
3. If your Total Spreads Bet goes on to lose, Sportsbet.io will refund it up to 100 mBTC.